A disappointing result. And you don'Â’t have to look far to find where the main problem lies. You tell us that reliability is appalling and that build quality is well below the standards expected in the fiercely competitive family car sector. Indeed, only four cars posted worse scores for reliability. Plus points? Well, 26th for running costs is impressive– – especially when you consider how many cars are returning to dealers for repair – while handling is given the thumbs-up by the majority of owners.