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Jaguar XF

It's the most eagerly anticipated car of the year - and we're first behind the wheel. We give our verdict on the Jaguar XF.

XF front

Text: Andrew English / Photos: Rob Till

December 2007

  • Rating:

You’ve seen the spy shots, read the news stories and now the year’s most awaited car has finally come into our hands and hit the road. We went to Phoenix in Arizona to drive it and deliver the most eagerly anticipated verdict of the year.

This new Coventry Cat is not the sleek, feline shape we are used to. While it uses the old S-Type platform and the suspension from the XK coupe, the XF is a new direction for Jaguar.

Video: watch CarBuyer's video review of the Jaguar XF

 

Short body overhangs, sharp creases and a raked, sporty roof give the executive saloon a lot of quick-glance appeal, but some of the detailing is less attractive. The rear of the car is good looking, but the front, particularly the gaping grille is not. You need to select your body colour carefully as in silver grey it isn’t pretty; darker colours, particularly British Racing Green, are much better.

If the exterior is contentious, the interior is lovely. Designers have lowered the height of the dashboard and reduced the seats’ bulk to create an impression of space and air. Wood and dotted aluminium-alloy sweeps attractively across the facia and then there are the toys, like the rotary gear selector, which rises out of the centre console and the starter button which flashes and pulses when you climb into the car. Standard equipment includes cruise control, climate-control, heated seats and satellite navigation.

Accommodation is generous up front, with lots of useful storage space and comfortable and supportive seats. There’s less space in the back, although six-footers have space between their head and the roof and their knees and the front seat backs. The 500-litre boot is enormous and the rear seats fold 60/40 to allow for long loads.

Safety starts with the high-strength steel body frame and there are two-stage driver and passenger airbags, together with side and curtain bags, anti-whiplash head restraints and belt pretensioners. The XF uses Jaguar’s dynamic stability control and the anti-lock brakes have a new pre-priming system which prepares the car for an emergency stop if you lift off the throttle quickly.

The XF goes on sale on March 1 and the model line up will consist of two 4.2-litre V8 models with and without a supercharger, which will occupy between them less than five per cent of British sales. There will be a 3.0-litre V6 available from £33,900 and a 2.7-litre V6 turbodiesel for £33,900.

The top model has the same charismatic, supercharged V8 as the XK coupe. With 410bhp and loads of torque, it makes the 1.9-tonne XF blisteringly quick. Standing start acceleration is only restricted by the grip of the tyres and if you keep your foot down, the charge only slows perceptibly well into motorway speeds. Top speed is limited to 155mph and the Jag gets there terrifyingly quickly, never feeling strained or short on power. From inside the engine noise is muted, from outside, however, this top cat roars like someone just stood on its paw.

The ZF six-speed gearbox blurs the line between a manual and an automatic. Changes are sharp, and the steering-wheel paddles twirl with the wheel rim to ease gear selection. In sports mode the gearbox will even rev between each down shift.

On a twisting, desert route, the XF really showed off its classy chassis. The body control is superb coping with anything the road throws at it, but with a great ride as well. The steering is not quite as razor sharp as some German rivals, but it’s well weighted and accurate, allowing you to easily place the car in bends. The turn in is sharp and while the nose eventually slides wide, it is well controlled.

On one-inch smaller wheels and tyres, the naturally-aspirated car has a slightly better ride and handling balance, which bodes well for the forthcoming diesel model.

Rival: BMW 550i M Sport
At this end of the price range most buyers prefer the image of a big German saloon. The 5-Series is handsome and well made, with a hi-tech engine, but the cabin is beginning to show its age.

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2 Comments

XF quality and service

The Facts

• Used XF (previously owned by Jaguar, Brown’s Lane, Coventry)
Purchased in March 2009 from Grange Jaguar in Croydon.

• Condition of sale – Full Service – was lied to by salesman
and this was not done, (discovered later).

• I had intermittent engine management problems, including DSC light
and uncontrolled acceleration, causing me to contact Jaguar Assistance.
I was told on both occasions that "it is a software fault"
and "would be rectified at the next service".

• The car has nearly killed myself and my partner on at least 3 occasions.

- The first was on the M42 when the DSC light came on
and the car revs would increase in relation to pressure on
the accelerator but the speed remained constant or slowed,
bearing no resemblance to the pressure on the accelerator.
I was overtaking at the time and had insufficient acceleration
to complete the manoeuvre and had to attempt to get off the motorway.

- I was later advised by Jaguar Assistance to "re-boot" the car,
by switching it off and on again to "reset it" and then
proceed but "avoid using cruise control". At no time
was I advised that it was necessary to take the car to my dealer.

– At 39,000 miles, Catastrophic Failure - On December 31st,
travelling on the A2, heading onto the M25. At the junction
the car started to speed up without my accelerating. I tried
to slow it down, but as I did so the car "blew up", with black
smoke belching from the car, and a loud bang. The car started to
shut down and the steering lock came on, despite the fact
that I was heading onto the M25 at approx 60mph.

• The car was recovered by Grange Jaguar Brentwood
and was with them for approx 6 weeks.

• My dealer (Grange Croydon) would not enter into a dialogue
with me nor respond to my correspondence.
(Letter sent Jan 19th by email to: MD of Jaguar Cars,
my dealer, Grange Jaguar, Brentwood & MD of Swindon Motorparks).

• Jaguar Brand Manager at Croydon called me an “irresponsible
car owner” as there was no oil in the car, trying
to get out of their responsibilities under
the Jaguar warranty. This was factually incorrect.

• During this time, no-one at Grange Jaguar in Croydon,
their owners – Swindon MotorParks, nor at Jaguar HQ
would talk to me about the problems.

• February 6th – I visited the showrooms of Grange Jaguar in
Croydon and handed out copies of my letter to prospective
Jaguar Customers. Suddenly – someone is willing to talk to me!

• Contact with representative of MD of Jaguar Cars resulted
in my being told by that they had “no responsibility to me”
as my relationship was with my dealer.
Nor would they assist in the resolution of my problems.

• Engine was replaced under warranty, but despite my requests,
in writing, I was not told what had gone wrong with the vehicle,
as no-one seemed certain, nor was I assured that
the engine management issues had been resolved.

• The car was returned to me 12th February 2010.

• February 14th 2010 - On my second journey in the car
since its return to me – The DSC light came on and restricted
performance occurred. I reset the car. On the same journey,
this happened again, but this time whilst undertaking a
3 point turn. The car would not move and I had to push the
accelerator to make it move and it lurched forward and hit a taxi.

• February 15th 2010 – The car is returned to Grange Jaguar in Brentwood.

• February to March 2010 – Jaguar now became involved and
investigate the fault codes and session files.
(Why was this not done initially? Why did Jaguar ignore
their responsibilities to me when this was first reported?)

• Virtually ignored by all parties and not
informed of progress or what was being done.

• March 2010 – Told by Jaguar that: “the vehicle was
not dangerous at time of purchase, as the vehicle had
done 15,000 miles before the engine concern was
experienced at the end of December 2009. This clearly
highlights that the vehicle has accrued fair usage”. This
was not true as the engine management problems had been
reported via Jaguar assist prior to this!
(Jaguar is now very keen to change the facts for their own ends).

• March 26th – Jaguar insisted that I had the car back,
even though I believe that it is still dangerous
to drive. I accepted it back under duress. Still no contact
from Swindon Motor Park (Despite 6 calls and emails to MD).

• Told twice that my issues and request for a dialogue about
a refund or replacement vehicle have been referred to the
Customer Service Director at Swindon Motor Park
(Cambrian Autos), who has never bothered to speak to me!

• So... Here I am with a car that I paid £30,000 for,
which has caused 1 accident. I am not happy and
Jaguar and Grange do not give a damn.

• Ironically – the car still had a fault light on, when it
was returned to me, so this saga is not finished, not by a long way.

• My desire is to enter into a reasoned and rational dialogue
about a refund or a replacement with Jaguar, my dealer
and their owners, but to date after 3 months,
this request has been totally ignored.

check out www.jaguarxfgrange.com

By unhappy_xf_owner on 7 April, 2010, 6:27am

Changed my mind

I just read your account, and I have to say that it's caused me to rethink my plans. Perhaps most alarming is that nobody at Jaguar, or your local dealership, has done anything to address the PR impact of your review.

All companies make mistakes. Mine certainly does. It's how we respond to them that counts. Maybe I'll have to go German after all . . .

By deceangli on 7 October, 2010, 1:59pm

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Pictures

XF front
Jaguar XF
Jaguar XF
Jaguar XF
XF dashboard
XF rear
XF side
XF rear seat
XF engine

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FIRST OPINION

    It may not be love at first sight, but there are hidden depths to the Jaguar XF which leave a lasting impression. The cabin is beautifully designed and if the handling is not as razor sharp as some of the German opposition the ride is much more comfortable. As a result this big Jag is a better all rounder. We are looking forward to driving the smaller petrol engines and particularly the diesel, which will be the most popular engine choice.

 

AT A GLANCE

    Price: £45,893
    Engine: 4.2-litre V8 supercharged.
    Power: 410bhp
    Torque: 413lb ft
    Transmission: six-speed ZF automatic
    0-60mph: 5.1sec
    Economy: 22.4mpg
    CO2: 299g/km
    Standard equipment: air conditioning, satellite navigation, electrically adjustable seats and steering, heated seats, dynamic stability control, seat heaters, cruise control, 20-inch wheels and tyres.
    On sale: March
     
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