Auto Express's comfort ratings are based on our Driver Power survey of over 30,000 car owners. Ratings are the average for all owners of this car who responded. Individual owners’ ratings and comments appear below.
59-reg Diesel, Owner for Less than a year

Very practical car, with fold flat rear seats. Diesel makes it fairly economical. CVT automatic gearbox makes it easy to drive in traffic and fun on the open road using the Tiptronic function, which includes Cruise Control.
Comfortable but firm suspension gives it reasonable handling. Parking sensors are a useful afterfit addition.
The on board computer allows you to access a lot of driver information, and to programme certain functions in or out of service.

Comfort: 4/5 Practicality: 4/5 Ride Quality: 4/5 Ease of driving: 5/5
05-reg Petrol, Owner for 3 to 5 years

Excellent allrounder. There is plenty of space, in a very small package, and the ride is comfortable, if a bit jiggly at times on some of our poorer roads.
The 1.8 engine combined with the auto box is a superb combination. The engine never has to rev hard and there is sufficient power to keep up with the traffic without having to push hard. Nicely weighted steering and good brakes make up a strong package which, at present, has no apparent competition.

Comfort: 5/5 Practicality: 5/5 Ride Quality: 4/5 Ease of driving: 5/5
58-reg Diesel, Owner for 1 to 3 years

The A-class is a very practical, reliable car with a reasonable ride and great safety. I had a new C-class for 8 years, which I enjoyed, but I had to downsize. The A-class is a more sensible purchase and meets my current needs. I have the auto version which works well, even if the ride could be better on country roads. Service from the Mercedes main dealer has been superb. I would definitely buy another Mercedes.

Comfort: 5/5 Practicality: 5/5 Ride Quality: 3/5 Ease of driving: 4/5
05-reg Petrol, Owner for 3 to 5 years

My car has exceaded my expectations, it is extreamly practicle and a joy to live with in London, Ideal for parking. It is very stylish and comfortable and respected by other moterist (no problem in pulling out) Its CVT gear box has made it a very smoth car and can cruses on moterways very well

Comfort: 5/5 Practicality: 5/5 Ride Quality: 5/5 Ease of driving: 5/5
Other-reg Petrol, Owner for Less than a year

What I expected, first time of owning this brand , surprised by comfort and quality, very useful small family car, dealer has been very helpful and upfront in discussions, impressed by openness and willingness to find what suited me, not what the dealer wanted sold but what I needed

Comfort: 4/5 Practicality: 4/5 Ride Quality: 4/5 Ease of driving: 4/5
05-reg Diesel, Owner for 1 to 3 years

Well built inside & out with a versatile load area. The 'sandwich' floor gives a elevated seating position & is safe in a crash. Comfotable & roomy for 4 adults. 1.8 ltr diesel engine gives good performance & decent fuel economy.

Comfort: 4/5 Practicality: 5/5 Ride Quality: 4/5 Ease of driving: 5/5
58-reg Diesel, Owner for Less than a year

These new A Class' are so much improved over the first offering. I have owned 4 so far and they just get better. It is so practical and with CVT easy to drive without loosing economy over a manual. Good stuff

Comfort: 4/5 Practicality: 4/5 Ride Quality: 3/5 Ease of driving: 5/5
Y-reg Petrol, Owner for 1 to 3 years

Decievingly spacious and practical; makes quite a 'cool' student car. Its easy and smooth to drive, while motorway driving is also comfortable due to engine position. Pity about the stiff suspension

Comfort: 4/5 Practicality: 5/5 Ride Quality: 3/5 Ease of driving: 4/5
03-reg Petrol, Owner for 1 to 3 years

this is my first experience of mercedes and although it is only an "A Class' I expected a little bit more. Previously had an A3 which is a far superior car.

Comfort: 3/5 Practicality: 4/5 Ride Quality: 2/5 Ease of driving: 3/5
58-reg Petrol, Owner for 1 to 3 years

A fabulously practical car, beautifully built. Over a foot shorter than a Golf, with more interior space than my BMW 5-series. Best seats I've ever had.

Comfort: 5/5 Practicality: 5/5 Ride Quality: 4/5 Ease of driving: 5/5
V-reg Petrol, Owner for More than 5 years

very practical, ludicrously expensive to service, starting to really show it's age with creaks etc. terribly crashy ride, auto is slow to change manually

Comfort: 4/5 Practicality: 4/5 Ride Quality: 1/5 Ease of driving: 4/5
51-reg Diesel, Owner for More than 5 years

Excellent in many ways, although suspension has never been the best and has got stiffer as car has aged. Slightly pricey to service using Merc Dealer.

Comfort: 3/5 Practicality: 4/5 Ride Quality: 2/5 Ease of driving: 4/5
05-reg Diesel, Owner for 1 to 3 years

An excellent small car with great practicality and reasonable running costs - as long as you stay away from Mercedes-Benz dealers!

Comfort: 3/5 Practicality: 5/5 Ride Quality: 2/5 Ease of driving: 4/5
05-reg Petrol, Owner for 3 to 5 years

This is the third Merc I´ve owned over 30+ years & is easily the most comfortable & fun to drive, plus lowest maintenance history

Comfort: 5/5 Practicality: 5/5 Ride Quality: 5/5 Ease of driving: 5/5
57-reg Petrol, Owner for 1 to 3 years

Very practical let down by ride confort and handling. Very poor dealer both for purchase experieince and after sales

Comfort: 4/5 Practicality: 5/5 Ride Quality: 2/5 Ease of driving: 3/5
V-reg Petrol, Owner for More than 5 years

very good buy, very pleased, except for ride quality. Expect to buy another mercedes next time but better model

Comfort: 4/5 Practicality: 5/5 Ride Quality: 1/5 Ease of driving: 2/5
51-reg Petrol, Owner for 1 to 3 years

Very comfortable to drive, shame it seems to 'skip' across the road when you are trying to turn on full lock.

Comfort: 5/5 Practicality: 3/5 Ride Quality: 3/5 Ease of driving: 5/5
05-reg Diesel, Owner for 1 to 3 years

Restrained modern design, comfortable & practical interior, high quality build, economical diesel engine

Comfort: 4/5 Practicality: 5/5 Ride Quality: 3/5 Ease of driving: 4/5
04-reg Petrol, Owner for More than 5 years

Very happy. It is practical and reliable with plenty of flexible space and a high driving position.

Comfort: 3/5 Practicality: 5/5 Ride Quality: 3/5 Ease of driving: 5/5
03-reg Diesel, Owner for 3 to 5 years

Very good small second car, ideal for local commuting and acceptable for occasional long journeys.

Comfort: 3/5 Practicality: 4/5 Ride Quality: 3/5 Ease of driving: 4/5
2011-reg Petrol, Owner for less than a year

No worry on that front so far. Used as a second car largely, and very acceptable to date.

Practicality: 5/5 Ride Quality: 3/5 Ease of driving: 4/5
07-reg Diesel, Owner for Less than a year

Excellent, economical.
But poor ground clearance.
ride could be better

Comfort: 4/5 Practicality: 5/5 Ride Quality: 3/5 Ease of driving: 5/5
2011-reg Petrol, Owner for less than a year

Early to say, but perfect so far. Annual service only, no mot yet.

Practicality: 5/5 Ride Quality: 4/5 Ease of driving: 3/5
W-reg Petrol, Owner for More than 5 years

nice practical little car, a bit expensive if anything goes wrong

Comfort: 4/5 Practicality: 4/5 Ride Quality: 3/5 Ease of driving: 3/5
57-reg Petrol, Owner for 1 to 3 years

Ride a little firm - otherwise a brilliant small car.

Comfort: 4/5 Practicality: 5/5 Ride Quality: 3/5 Ease of driving: 4/5
08-reg Petrol, Owner for 1 to 3 years

perfect in every way except the ride is a bit firm

Comfort: 4/5 Practicality: 5/5 Ride Quality: 3/5 Ease of driving: 5/5
02-reg Petrol, Owner for More than 5 years

practical car ,servicing expensive

Comfort: 4/5 Practicality: 5/5 Ride Quality: 3/5 Ease of driving: 4/5
02-reg Petrol, Owner for More than 5 years

Good car with a very poor ride

Comfort: 4/5 Practicality: 5/5 Ride Quality: 1/5 Ease of driving: 5/5
X-reg Petrol, Owner for 3 to 5 years

Practical. NOT a drivers car.

Comfort: 5/5 Practicality: 5/5 Ride Quality: 2/5 Ease of driving: 3/5