Skoda Yeti: Third report

10 Sep, 2012 2:45pm Graham Hope

Our Yeti goes in for a service - and we see if Skoda dealers are as good as you say

We know readers love their Skodas. That much is clear from our annual Driver Power owner satisfaction survey, which this year was won by the Yeti, with the Superb coming second and Octavia fourth.

But what’s also obvious is that you really rate the company’s dealers. In the survey, we reported how you ranked the network third best in Britain, behind our perennial winner Lexus, and Toyota.

So with our Yeti due for its first service at just under 20,000 miles, it was time to find out why the aftersales care is so highly rated. A quick search on Skoda’s website revealed that there was a garage five minutes’ drive from my south London home. A quick phone call later, OY61 NGF was booked in for a service on the requested day at Elmside Garage, Beckenham.

And that proved typical of the whole efficient, fuss-free experience. I dropped off the car, and six hours later it was ready to pick up, having successfully negotiated its first service. As expected there were no problems, other than slight wear on the nearside rear tyre, which master technician Gary Nelson said I should keep an eye on. We might need to adjust the tracking if things get much worse.

Otherwise, our Yeti is in perfect health, and the service couldn’t have been simpler. It mirrored your Driver Power findings – Elmside’s premises aren’t the last word in luxury (cleanliness and atmosphere was Skoda’s weakest rating in our dealer report), but the staff couldn’t have been more helpful and the £225.62 bill wasn’t too hard to swallow after 19,984 miles.

It’s another 20,000 miles, or two years, before the Skoda’s next owner will have to shell out again. And yes, the all-important service book stamp was there, too.

Back behind the wheel, the Yeti continues to impress. It’s won many friends with its honest, no-frills nature, and I’m a convert, too. There’s adequate performance on motorways from the 104bhp 1.6-litre engine, and enough back road involvement to keep you interested. Only at low speeds does the car falter slightly. It’s easy to manoeuvre and parking is simple, but the ride can be a bit jarring over speed bumps.

What I like most, however, is the way that everything works just as you’d expect it to. The sat-nav is a case in point. I’ll be honest, I’m a bit suspicious of some sat-navs, particularly manufacturer-fitted units. In my experience, many are unreliable and over-complicated, but the Yeti’s is changing my opinion. It has yet to let me down, and is remarkably simple to programme and follow. As a £1,510 optional extra, though, it’s not cheap.

Similarly, changing the seat layout doesn’t require the physics degree and gym work-out necessary in some contemporaries. There are plenty of practical touches, too, such as the cup-holder in the fold-down table on the back of the middle rear seat, which my young daughter can reach from her child seat.

All in all, few cars are as practical and stress-free to own and run. Little wonder Skoda continues to go from strength to strength.

Our view

“For such a rugged-looking car, the Skoda returns some remarkable fuel figures. With its Greenline tweaks, ours regularly hits 50mpg on a run.”
Lesley Harris, Road tester

Your view

“Nearly everything about the Yeti is great. Only the boring grille and ugly B-pillar let it down. Maybe Skoda can fix these flaws when it facelifts the car.”
baris_purut, via www.autoexpress.co.uk

Disqus - noscript

Sadly that level of service wasn't echoed in Plymouth recently. My Octavia had its first service, no courtesy car was available for 3 weeks, all Saturday slots similarly booked. Went for the first slot (08:30) on a Monday morning, stressing that I would have to wait and I would be impacting my work. Got there just after 08:00, 6 members of staff milling around talking about their weekend & the Olympics, not a single "Good morning", and no service until the clock ticked onto 08:30. Reminded them again that I had to wait, then my car didn't move for over 1hr 15 mins.

Good car, poor dealer. (My mother had a similar experience where the job-time was conveniently £100 less than quoted..... because she waited at the dealership).

same hear just had my superbs 2nd service at 21.000 miles in maidstone they collected car and returned it on the same day very good i thought then looked at the sevice book no stamp a over a week later still waiting for the book to be collected and stamped they missed the most important part.mmmmmmmmmmmmmmmm

my 2010 superb has had two Columbus satnav units this unit does not seem to be very reliable looking on the skoda forum there are lots of people having trouble with them . skoda wont cover this unit on there extended warranty.the car on test is not very old time will tell i am afraid

Key specs

  • On fleet since: February 2012
  • Price new: £20,475
  • Engine: 1.6-litre 4cyl, 104bhp
  • CO2/tax: 119g/km/£30
  • Options: Metallic paint (£440), silver roof rails (£150), sat-nav (£1,510), front and rear parking sensors (£300), floor mats (£65)
  • Insurance group/quote: 12/£405
  • Mileage/mpg: 19,984/47.8mpg
  • Costs?: First service (£225.62)
  • Any problems?: None so far
Issue 1346
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