Auto Express's comfort ratings are based on our Driver Power survey of over 30,000 car owners. Ratings are the average for all owners of this car who responded. Individual owners’ ratings and comments appear below.
X-reg Petrol, Owner for More than 5 years

I absolutely love it, which is why I still have it.
Alas, Volkswagen have changed the POLO - it is now bigger, and the colour range is not so good as when I got the car. So I am hanging on to it until I cannot reasonably do so any longer.
Passengers comment on how comfortable the seats and the ride are.
The only slight snag is that we have the three-door version - which was to be able to get my father and his wheelchair in, and the two side doors are MASSIVE, which means that passengers always have to be warned, and it is not easy in "mean" carparks where the bays are narrow. It was OK when my father was still alive and he had a disabled opermit, but gpr an able-bodied person you have really to be able-bodied in eg the G-Mex Centre in Manchester.

Comfort: 5/5 Practicality: 5/5 Ride Quality: 5/5 Ease of driving: 5/5
59-reg Petrol, Owner for Less than a year

Only had the car a couple of months. Love the sporty look of the car and the finish inside and out. Good features. Had hoped the petrol consumption would be better for the 1200 cc 70 BHP engine (usually go for 1.4 engine, but with young drivers in family wanted to keep insurance costs down). Engine throbs a bit around 50 mph - getting this checked out. Small problem so far with occasional condensation in headlights - going to get sorted too hopefully under warranty. Still comfy ride, suspension and cornering good, and enough space for 4 adults comfortably. My husband has had 8 VWs from Polo, Golfs, Passats to Sharan. I have always wanted a VW Polo and don't regret my decision.

Comfort: 5/5 Practicality: 4/5 Ride Quality: 5/5 Ease of driving: 5/5
03-reg Diesel, Owner for More than 5 years

Love it. Just not big enough for a family (there were only two of us when we bought it!). My only niggle was that to get the 1.9TDi engine I had to have sports suspension and feel every bump and pothole... but apart from that, I am sad to pass it on. But it'll be going to my spouse, so I can still drive it when I'm not pottering about in my new eco Golf!

Comfort: 3/5 Practicality: 3/5 Ride Quality: 2/5 Ease of driving: 4/5
2010-reg Petrol, Owner for less than a year

Too early to comment at present, but air-con needed topping-up with refrigerant and all 4 alloy wheels had "grown" to the cast iron hubs. I think the dealer should ahve detected these defects before I did. Just petrol at present - it's still early days. milage in april 2012 was 9,000; mileage now is 15,500.

Practicality: 5/5 Ride Quality: 5/5 Ease of driving: 5/5
2010-reg Petrol, Owner for less than a year

It's very good and is still under dealership warranty. Not bad for a 1.2, 3 cylinder car, the engine is a bit noisy compared to the 1.4 4cylinder, but I wish I bought the 1.2 tdi.

Practicality: 3/5 Ride Quality: 4/5 Ease of driving: 5/5
S-reg Petrol, Owner for More than 5 years

It's a great nippy car, but has started rattling much sooner than I expected. Also wish I could raise the seat, as I'm not very tall and need cushions to drive comfortably.

Comfort: 4/5 Practicality: 5/5 Ride Quality: 3/5 Ease of driving: 5/5
2003-reg Petrol, Owner for 1 to 3 years

Starts first time in all weathers. drives well in snow and ice conditions. Tyres wear fairly quick but might be due to driving a lot in snow/ice conditions.

Practicality: 5/5 Ride Quality: 5/5 Ease of driving: 5/5
2008-reg Petrol, Owner for 3 to 5 years

Central locking failed leaving fuel cap locked. Could do better with less hard acceleration but with a lot of local running it's probably not too bad.

Practicality: 5/5 Ride Quality: 5/5 Ease of driving: 5/5
52-reg , Owner for 1 to 3 years

A practical economical run about - not particularly comfortable or practical as it has a small load carrying capacity until you collapse everything

Comfort: 3/5 Practicality: 3/5 Ride Quality: 3/5 Ease of driving: 4/5
54-reg Petrol, Owner for 3 to 5 years

Relatively cheap, spacious and comfortable and quite a lot of space despite small hatchback. Feels much bigger in terms of comfort and equipment.

Comfort: 3/5 Practicality: 3/5 Ride Quality: 4/5 Ease of driving: 5/5
Other-reg Petrol, Owner for More than 5 years

It's practical and cheap for what I need which is important in the current economic climate. Ideally, I'd lover a newer, more fashionable car.

Comfort: 3/5 Practicality: 3/5 Ride Quality: 3/5 Ease of driving: 3/5
2004-reg Petrol, Owner for more than 5 years

Fingers crossed - it has never let us down! Tyres, servicing, mot all the usual things but not too many extra costs so far - only small things.

Practicality: 2/5 Ride Quality: 3/5 Ease of driving: 4/5
X-reg Petrol, Owner for Less than a year

It has 4 doors so is practical for taking my friends on journeys and it is a stylish black colour so fits perfectly with my elegrant ideals!

Comfort: 0/5 Practicality: 5/5 Ride Quality: 4/5 Ease of driving: 4/5
2012-reg Petrol, Owner for less than a year

Service plan is effective, so it's well serviced. No new parts were required, modifications where at a cost.

Practicality: 3/5 Ride Quality: 2/5 Ease of driving: 5/5
07-reg Diesel, Owner for Less than a year

I like VW's Blue Motion concept, especially its practical application in the Polo.

Comfort: 4/5 Practicality: 5/5 Ride Quality: 4/5 Ease of driving: 5/5
03-reg Petrol, Owner for More than 5 years

Very good small car although I wish there was a light in the boot

Comfort: 4/5 Practicality: 4/5 Ride Quality: 3/5 Ease of driving: 4/5
09-reg Diesel, Owner for Less than a year

Fairly comfortable,good on a long drive. reasonable consumption.

Comfort: 3/5 Practicality: 2/5 Ride Quality: 4/5 Ease of driving: 4/5
02-reg Petrol, Owner for More than 5 years

small town run around, solidly built but nothing to talk about

Comfort: 2/5 Practicality: 1/5 Ride Quality: 2/5 Ease of driving: 3/5
56-reg Diesel, Owner for Less than a year

Excellent Car, Good Quality ride and very cost effective.

Comfort: 4/5 Practicality: 5/5 Ride Quality: 4/5 Ease of driving: 4/5
53-reg Petrol, Owner for 1 to 3 years

Really good car for what it is - a bottom of the range VW

Comfort: 3/5 Practicality: 5/5 Ride Quality: 2/5 Ease of driving: 5/5
2010-reg Diesel, Owner for 3 to 5 years

Fuel supply hose started leaking - fixed under warranty

Practicality: 4/5 Ride Quality: 5/5 Ease of driving: 5/5
52-reg Petrol, Owner for More than 5 years

practical and reliable little car that has served well

Comfort: 3/5 Practicality: 4/5 Ride Quality: 3/5 Ease of driving: 3/5
52-reg Petrol, Owner for 1 to 3 years

Geat car for me, very practical and easy to drive

Comfort: 3/5 Practicality: 4/5 Ride Quality: 4/5 Ease of driving: 4/5
2011-reg Petrol, Owner for 1 to 3 years

No issues since new. Fuel costs are reasonable.

Practicality: 4/5 Ride Quality: 5/5 Ease of driving: 5/5
56-reg Petrol, Owner for Less than a year

I love the polo - It's built strong!

Comfort: 3/5 Practicality: 5/5 Ride Quality: 4/5 Ease of driving: 4/5
2010-reg Petrol, Owner for less than a year

Air con unit failed. Fuel costs ok.

Practicality: 4/5 Ride Quality: 4/5 Ease of driving: 1/5
06-reg Petrol, Owner for 3 to 5 years

Excellant

Comfort: 4/5 Practicality: 3/5 Ride Quality: 4/5 Ease of driving: 4/5
2006-reg Petrol, Owner for more than 5 years

-. -.

Practicality: 3/5 Ride Quality: 4/5 Ease of driving: 4/5