Overall Average Rating: 80.6%
Position in the Top 100 cars: 98th

It has the brand image so many supermini buyers desire, but is the Polo a letdown for owners? This set of results suggests they are becoming increasingly dissatisfied.

You could argue that poor scores in the handling and performance categories won’t bother 'mini buyers too much, but 86th for ride and 93rd for comfort show that the Polo is beginning to look outclassed.

Manufacturer Verdict (Position: 16th)

It’s tough for high-volume makers to stay at the top here, yet VW has climbed one place. The MkVI Golf will be included in the 2010 poll, and bosses will hope it will lift the firm further ahead of its rivals.

Overall Average:
3.912
78.24%
76th in Driver Power 2010
3.4
68%
69th in Driver Power 2010
Owners who would buy another Volkswagen Polo again:
4.6
92%
46th in Driver Power 2010
Relialibity:
4.105
82.1%
72nd in Driver Power 2010
Build Quality:
4.135
82.7%
61st in Driver Power 2010
04-reg Diesel, Owner for More than 5 years

Had major problems with the fuel temp sensor as well as other things, VW techs from Milton Keynes were sent to fix problem which took 4 weeks, but gave me a lovely golf tdi, car rolled off drive causing damage to my car and the guy next door, VW said no fault found with brakes, but rear passenger side still sticks on. Rear screen wash pipe came off coming back from germany, flooding rear boot area and wetting back seats, all of which were replaced under warranty. Overall a good reliable car with very cheap running costs but not the most nickable car on the market, which does bring the insurance down to a low premium. Returned 75 mpg from germany back to uk, with fully loaded roof box, 20 cases of stella and 3 people on board and luggage. does tend to lean into the corners, but recently changed front tyres and noticed a big difference when cornering, as its not so bad now, so it could have been the firestone energy saver tyres fitted as standard.

Reliability: 4/5 Build Quality: 3/5
08-reg Petrol, Owner for 1 to 3 years

I have a full A4 page of faults with this car, ranging from the brakes randomly coming on and causing understeer, to failed bushes at 12,000 miles, to failed radio AND cd player, interior parts falling off inc foot rest lodging itself under the brake pedal whilst driving, numberous creaks, and groans, twangs and pops from the suspension, gearbox which is terrible, and the total lack of power is unbelievable...
Have nearly had 2 accidents due to the braking issue, the car has been back to VW 52 days in the last year, and has still not had all the issues fixed, and to top it off the paintwork is aweful, scratches all over it, and the other 2 cars which are in the same place in the drive way, and work car park have no problems at all (a few clear coat swirls, but they just resin polish out)....
Unbelieveablely poor car, and still not fixed.

Reliability: 2/5 Build Quality: 2/5
52-reg Petrol, Owner for More than 5 years

I like the build quality of the VW Polos or most VW's, ride depends on the suspension and as I have a sports setup the ride is little less comfortable but that is expected. Economy wise, its not that great (Full Tank costs between £45 and i can get between 220 - 250 miles out of it). Reliability, when I purchased the car it was brand new but quickly (within 2-4 months)developed a problem with the engine, which meant a complete replacement of the pistons and re-bored so not happy that a brand new car from VW had such a bad fault from new(which may of made it less nippier or more who knows). Since then, changed the anti-roll bar, the front bushes have gone and can't count the amount of coil packs replaced.

Reliability: 1/5 Build Quality: 4/5
T-reg Petrol, Owner for 1 to 3 years

This i a car that cost £1500, is now 11 years old and has given me 40,000 trouble free miles. Its got a 1.4 engine and if driven correctly you can get 200 miles from £20 of fuel (no trip computer or imaginative figures on the dash) I dont think you could get better value from any car. Its slow, its not the best looking, but its got me from a-b in all weather without any problems. That is what a car should do.

Reliability: 5/5 Build Quality: 3/5
54-reg Petrol, Owner for 1 to 3 years

Being a VW, people expect the car to be very reliable with a high build quality, however this isn't necessarily the case for the older Polo. Although the car hasn't let me down, the niggling problems regarding the suspension and heater are rather frustrating for a car with less than 40k miles on the clock! It does me well as a run around, but luckily enough I don't have to drive it every day!

Reliability: 3/5 Build Quality: 3/5
08-reg Diesel, Owner for 1 to 3 years

Overall its nowhere near what a VW should be. I expected a VW to be reliable, economical, and enjoyable to drive. Unfortunatly the Diesel Polo is none of the above. Its proven unreliable, unsafe and incredibly uneconomical, we have achieved similar results from a petrol Focus. Overall this is one very poor offering from one of the worlds highest car manufacturers. Very disappointing.

Reliability: 3/5 Build Quality: 2/5
56-reg Petrol, Owner for Less than a year

Being automatic,very good for urban journeys,takes all the hassle out of stop start in traffic.Also as pensioners both wife & I do not need perfect coordination of feet for clutch operation of gear changes.Good quality build along with so far 100% reliability. Slightly disappointed with
mpg, but otherwise very pleased with car.

Reliability: 5/5 Build Quality: 4/5
T-reg Petrol, Owner for 1 to 3 years

My car is a little elderly but is in good condition and suited exactly my needs at the time of purchase. It is a friendly and reliable car which deserves more respect than it gets.

Reliability: 4/5 Build Quality: 4/5
52-reg Petrol, Owner for More than 5 years

Fundamentally, reliable; a few niggles: repeated problems with rear washer; front wipers seized; noisy suspension in last two years; noisy, seemingly weak, brakes.

Reliability: 3/5 Build Quality: 4/5
W-reg Petrol, Owner for 3 to 5 years

A decent quality little car. Good ride considering its size. Build quality quite good but not exceptional. Has proved reliable and has held its value well.

Reliability: 5/5 Build Quality: 4/5
02-reg Petrol, Owner for 3 to 5 years

Misfiring has been an intermittant problem from the outset with this car and continues to be a problem despite spending load of dosh on supposed fixes

Reliability: 2/5 Build Quality: 4/5
53-reg Petrol, Owner for 1 to 3 years

Niggling faults like replacing temperature sensors, coil packs giving up in the middle of nowhere. Decent car just could do without the hassle!

Reliability: 2/5 Build Quality: 5/5
04-reg Petrol, Owner for 3 to 5 years

Practical small car, build quality not as expected from VW, numerously minor issues from new, poor service from local dealership.

Reliability: 4/5 Build Quality: 1/5
S-reg Petrol, Owner for 3 to 5 years

For its age it is a good, generally reliable runabout. Have been meaning to swap it for months but it just keeps on going.

Reliability: 3/5 Build Quality: 4/5
57-reg Petrol, Owner for Less than a year

Amazing quality, I love this car. Very reliable, excellent service from Audi main dealer (Wayside). Hugely impressed

Reliability: 5/5 Build Quality: 5/5
Y-reg Petrol, Owner for More than 5 years

Reliable, practical, not overly exciting, good build quality, reasonably economical, perhaps a little staid

Reliability: 4/5 Build Quality: 5/5
05-reg Petrol, Owner for Less than a year

Poor quality I would suggest avoiding VW models and especially anything with a 3 cylinder engine.

Reliability: 1/5 Build Quality: 2/5
58-reg Diesel, Owner for 1 to 3 years

Excellent design and build quality, have ordered a new model Polo, awaiting delivery impatiently!

Reliability: 5/5 Build Quality: 5/5
Other-reg Petrol, Owner for 3 to 5 years

Great runaround, although old, very reliable brand. Falling to pieces, will replace when it dies

Reliability: 4/5 Build Quality: 1/5
54-reg Diesel, Owner for 1 to 3 years

Excellent engine and gearbox. Shoddy electrics especially air conditioning and heater flaps.

Reliability: 2/5 Build Quality: 5/5
R-reg Petrol, Owner for More than 5 years

People say its boring driving a VW because they rarely break down, I like boring.

Reliability: 5/5 Build Quality: 5/5
05-reg Petrol, Owner for 1 to 3 years

Nice to drive, roomy for a small car, reliable, uses more petrol than expected

Reliability: 4/5 Build Quality: 4/5
Other-reg Petrol, Owner for More than 5 years

A good reliable vehicle which on the whole provided what I wanted it for!

Reliability: 4/5 Build Quality: 4/5
07-reg Petrol, Owner for 1 to 3 years

Good design, comfort and practicality. Reliability has been very poor.

Reliability: 2/5 Build Quality: 4/5
T-reg Petrol, Owner for 3 to 5 years

reliable car for my needs - short trips with the occasional day out.

Reliability: 5/5 Build Quality: 4/5
02-reg Petrol, Owner for 1 to 3 years

Reliable and low cost car when you take in to account depreciation

Reliability: 4/5 Build Quality: 4/5
58-reg Petrol, Owner for 1 to 3 years

Perfect. It is stylish quality made and very reliable. Love it.

Reliability: 5/5 Build Quality: 5/5
Other-reg Petrol, Owner for Less than a year

Love her. Has a few problems but can be expected for the age.

Reliability: 4/5 Build Quality: 4/5
52-reg Diesel, Owner for More than 5 years

TERRIBLE SUSPENSION. NEEDS CONSTANT REPAIRING. POOR QUALITY.

Reliability: 1/5 Build Quality: 1/5
54-reg Petrol, Owner for 1 to 3 years

volkswagen are the best make of car thar i have ever owned

Reliability: 5/5 Build Quality: 5/5
58-reg Petrol, Owner for Less than a year

Its reliable, fairly cheap to run and very sturdy.

Reliability: 4/5 Build Quality: 4/5
06-reg Petrol, Owner for 3 to 5 years

Good build quality and alot of car for the money.

Reliability: 5/5 Build Quality: 5/5
R-reg Petrol, Owner for More than 5 years

Typical reliable and dependable motoring with VW

Reliability: 5/5 Build Quality: 4/5
Other-reg Petrol, Owner for More than 5 years

An old banger but it's reliable and cheap to
run

Reliability: 4/5 Build Quality: 2/5
59-reg Petrol, Owner for Less than a year

good build quality,easy to drive,comfortable

Reliability: 0/5 Build Quality: 5/5
Other-reg Petrol, Owner for 3 to 5 years

It's been and continues to be a good car

Reliability: 5/5 Build Quality: 4/5
X-reg Petrol, Owner for 3 to 5 years

Great Reliable sporty little car

Reliability: 5/5 Build Quality: 5/5
R-reg Petrol, Owner for 1 to 3 years

Reliable, low cost, good drive.

Reliability: 4/5 Build Quality: 4/5
54-reg Petrol, Owner for 1 to 3 years

Ex company car - excellent

Reliability: 5/5 Build Quality: 5/5
R-reg Petrol, Owner for More than 5 years

It's served it's purpose

Reliability: 3/5 Build Quality: 2/5
02-reg , Owner for 1 to 3 years

reliable, practical

Reliability: 3/5 Build Quality: 3/5
58-reg Petrol, Owner for 1 to 3 years

reliable motor

Reliability: 5/5 Build Quality: 5/5