Auto Express's reliability ratings are based on our Driver Power survey of over 30,000 car owners. Ratings are the average for all owners of this car who responded. Individual owners’ ratings and comments appear below.
04-reg Diesel, Owner for More than 5 years

Had major problems with the fuel temp sensor as well as other things, VW techs from Milton Keynes were sent to fix problem which took 4 weeks, but gave me a lovely golf tdi, car rolled off drive causing damage to my car and the guy next door, VW said no fault found with brakes, but rear passenger side still sticks on. Rear screen wash pipe came off coming back from germany, flooding rear boot area and wetting back seats, all of which were replaced under warranty. Overall a good reliable car with very cheap running costs but not the most nickable car on the market, which does bring the insurance down to a low premium. Returned 75 mpg from germany back to uk, with fully loaded roof box, 20 cases of stella and 3 people on board and luggage. does tend to lean into the corners, but recently changed front tyres and noticed a big difference when cornering, as its not so bad now, so it could have been the firestone energy saver tyres fitted as standard.

Reliability: 4/5 Build Quality: 3/5
08-reg Petrol, Owner for 1 to 3 years

I have a full A4 page of faults with this car, ranging from the brakes randomly coming on and causing understeer, to failed bushes at 12,000 miles, to failed radio AND cd player, interior parts falling off inc foot rest lodging itself under the brake pedal whilst driving, numberous creaks, and groans, twangs and pops from the suspension, gearbox which is terrible, and the total lack of power is unbelievable...
Have nearly had 2 accidents due to the braking issue, the car has been back to VW 52 days in the last year, and has still not had all the issues fixed, and to top it off the paintwork is aweful, scratches all over it, and the other 2 cars which are in the same place in the drive way, and work car park have no problems at all (a few clear coat swirls, but they just resin polish out)....
Unbelieveablely poor car, and still not fixed.

Reliability: 2/5 Build Quality: 2/5
52-reg Petrol, Owner for More than 5 years

I like the build quality of the VW Polos or most VW's, ride depends on the suspension and as I have a sports setup the ride is little less comfortable but that is expected. Economy wise, its not that great (Full Tank costs between £45 and i can get between 220 - 250 miles out of it). Reliability, when I purchased the car it was brand new but quickly (within 2-4 months)developed a problem with the engine, which meant a complete replacement of the pistons and re-bored so not happy that a brand new car from VW had such a bad fault from new(which may of made it less nippier or more who knows). Since then, changed the anti-roll bar, the front bushes have gone and can't count the amount of coil packs replaced.

Reliability: 1/5 Build Quality: 4/5
2011-reg Petrol, Owner for 1 to 3 years

Mechanically sound but had a wheel alignment problem from day one. also had issues with paint flaking off the rear bumper after the first year. both problems were fixed under warranty. Insurance is good but the 1.4 petrol engine in my car is thirsty and the 139g/km co2 is well behind modern standards meaning it's also pricey to tax. in fact, it surprises me that the 1.4 engine is still available on new polos with such figures.

Reliability: 4/5 Build Quality: 5/5
T-reg Petrol, Owner for 1 to 3 years

This i a car that cost £1500, is now 11 years old and has given me 40,000 trouble free miles. Its got a 1.4 engine and if driven correctly you can get 200 miles from £20 of fuel (no trip computer or imaginative figures on the dash) I dont think you could get better value from any car. Its slow, its not the best looking, but its got me from a-b in all weather without any problems. That is what a car should do.

Reliability: 5/5 Build Quality: 3/5
54-reg Petrol, Owner for 1 to 3 years

Being a VW, people expect the car to be very reliable with a high build quality, however this isn't necessarily the case for the older Polo. Although the car hasn't let me down, the niggling problems regarding the suspension and heater are rather frustrating for a car with less than 40k miles on the clock! It does me well as a run around, but luckily enough I don't have to drive it every day!

Reliability: 3/5 Build Quality: 3/5
08-reg Diesel, Owner for 1 to 3 years

Overall its nowhere near what a VW should be. I expected a VW to be reliable, economical, and enjoyable to drive. Unfortunatly the Diesel Polo is none of the above. Its proven unreliable, unsafe and incredibly uneconomical, we have achieved similar results from a petrol Focus. Overall this is one very poor offering from one of the worlds highest car manufacturers. Very disappointing.

Reliability: 3/5 Build Quality: 2/5
56-reg Petrol, Owner for Less than a year

Being automatic,very good for urban journeys,takes all the hassle out of stop start in traffic.Also as pensioners both wife & I do not need perfect coordination of feet for clutch operation of gear changes.Good quality build along with so far 100% reliability. Slightly disappointed with
mpg, but otherwise very pleased with car.

Reliability: 5/5 Build Quality: 4/5
1999-reg Petrol, Owner for 3 to 5 years

It has never been a problem - starts first time every time, even in the coldest weather - and is still on its original battery and parked outside. last year I changed the tyres - they were the originals, over 10 years old ! so far, has always passed its mot first time. I cannot complain at all.

Reliability: 5/5 Build Quality: 5/5
2006-reg Petrol, Owner for more than 5 years

Needed new belts and followers, new valves and top half of the engine block after 3yrs. had to replace front suspension bushes after 4yrs. door has dropped on drivers side and rear boot arms have failed and were replaced after 5yrs. Would be ok if it did not break down so much.

Reliability: 2/5 Build Quality: 2/5
2010-reg Petrol, Owner for 1 to 3 years

Turbo failure, rattles and other noises, electrical faults such as radio switches on by itself, bulb failure warning lights do not work, trip computer resets itself, drafts through door seals. 40mpg through heavy traffic is quite good. motorway driving is much better.

Reliability: 2/5 Build Quality: 2/5
2000-reg Petrol, Owner for 3 to 5 years

No major problems other than an intermittent cutting out caused by oiirly routed electrical cable the garage took a while to resolve. Quite satisfied. this vm polo is not quite as reliable as previous ones but nonetheless its quite satisfactory.

Reliability: 4/5 Build Quality: 5/5
2011-reg Petrol, Owner for less than a year

No problems to date. Road tax at ł215 is over the top for a 1.4 that does approx 4,000 miles per annum due to 180 emission factor. a lot less co2 than a 130 doing 12,000 per year. yet it is only ł117 road tax. un fair system of road tax.

Reliability: 5/5 Build Quality: 5/5
2008-reg Petrol, Owner for 3 to 5 years

It's a first time starter and does the jobs, to and from work, on motorways and is a decent drive. it's not powerful, but is reliable. I'd say in between based on fuel, although I do feel this could be due to the type of fuel I consume.

Reliability: 4/5 Build Quality: 4/5
T-reg Petrol, Owner for 1 to 3 years

My car is a little elderly but is in good condition and suited exactly my needs at the time of purchase. It is a friendly and reliable car which deserves more respect than it gets.

Reliability: 4/5 Build Quality: 4/5
2006-reg Petrol, Owner for more than 5 years

38k on clock required new cylinder head due to low compression on cylinders 2 & 3 (3 cylinder engine) - cause worn valve guides - thought to be a known issue with this engine

Reliability: 1/5 Build Quality: 2/5
2006-reg Petrol, Owner for 1 to 3 years

Engine warning lights come on regularly, bushes wear out annually. Petrol and automatic but not too bad. costs roughly 20-30 ł per week for an 8 mile daily commute.

Reliability: 3/5 Build Quality: 4/5
52-reg Petrol, Owner for More than 5 years

Fundamentally, reliable; a few niggles: repeated problems with rear washer; front wipers seized; noisy suspension in last two years; noisy, seemingly weak, brakes.

Reliability: 3/5 Build Quality: 4/5
2011-reg Petrol, Owner for 1 to 3 years

Awful. piston disintegrated after 16k miles. light unit disintegrated. had breakdown out 3 times for 18 month old car. Ok on petrol. drinks oil like a goldfish.

Reliability: 1/5 Build Quality: 2/5
W-reg Petrol, Owner for 3 to 5 years

A decent quality little car. Good ride considering its size. Build quality quite good but not exceptional. Has proved reliable and has held its value well.

Reliability: 5/5 Build Quality: 4/5
02-reg Petrol, Owner for 3 to 5 years

Misfiring has been an intermittant problem from the outset with this car and continues to be a problem despite spending load of dosh on supposed fixes

Reliability: 2/5 Build Quality: 4/5
2003-reg Petrol, Owner for less than a year

Too early to tell. boot leaks which is extremely annoying. Too early to tell. insurance renewal will double this year due to insurance company hike.

Reliability: 3/5 Build Quality: 2/5
53-reg Petrol, Owner for 1 to 3 years

Niggling faults like replacing temperature sensors, coil packs giving up in the middle of nowhere. Decent car just could do without the hassle!

Reliability: 2/5 Build Quality: 5/5
2002-reg Diesel, Owner for 3 to 5 years

I was in accident with wife and family and it got written off!but prior to that it had a lot of electrical problems. Cheap to run.

Reliability: 1/5 Build Quality: 4/5
04-reg Petrol, Owner for 3 to 5 years

Practical small car, build quality not as expected from VW, numerously minor issues from new, poor service from local dealership.

Reliability: 4/5 Build Quality: 1/5
2010-reg Diesel, Owner for 1 to 3 years

No problems so far. During the 30,000 miles covered the fuel consumption improved.v w prepaid servicing plan is a good idea.

Reliability: 5/5 Build Quality: 5/5
S-reg Petrol, Owner for 3 to 5 years

For its age it is a good, generally reliable runabout. Have been meaning to swap it for months but it just keeps on going.

Reliability: 3/5 Build Quality: 4/5
2006-reg Diesel, Owner for 3 to 5 years

Not had any problems at all this last year. Good for fuel, and insurance, reasonable road tax, and parts also reasonable.

Reliability: 4/5 Build Quality: 4/5
57-reg Petrol, Owner for Less than a year

Amazing quality, I love this car. Very reliable, excellent service from Audi main dealer (Wayside). Hugely impressed

Reliability: 5/5 Build Quality: 5/5
Y-reg Petrol, Owner for More than 5 years

Reliable, practical, not overly exciting, good build quality, reasonably economical, perhaps a little staid

Reliability: 4/5 Build Quality: 5/5
2004-reg Petrol, Owner for 1 to 3 years

Nevr had a problem with anyting other than the breaks in the two years ive had it. Full tank about ł50.00!

Reliability: 4/5 Build Quality: 3/5
2011-reg Diesel, Owner for less than a year

No problems. Servicing included in new price up to 30k miles, fuel consumption not as good as claimed.

Reliability: 5/5 Build Quality: 4/5
Other-reg Petrol, Owner for 3 to 5 years

Great runaround, although old, very reliable brand. Falling to pieces, will replace when it dies

Reliability: 4/5 Build Quality: 1/5
05-reg Petrol, Owner for Less than a year

Poor quality I would suggest avoiding VW models and especially anything with a 3 cylinder engine.

Reliability: 1/5 Build Quality: 2/5
58-reg Diesel, Owner for 1 to 3 years

Excellent design and build quality, have ordered a new model Polo, awaiting delivery impatiently!

Reliability: 5/5 Build Quality: 5/5
54-reg Diesel, Owner for 1 to 3 years

Excellent engine and gearbox. Shoddy electrics especially air conditioning and heater flaps.

Reliability: 2/5 Build Quality: 5/5
2011-reg Petrol, Owner for less than a year

It has been problem free all the time I have owned it. Tax is higher than most 1.2 cars.

Reliability: 5/5 Build Quality: 4/5
2010-reg Petrol, Owner for 1 to 3 years

Never had any problms to date. Low road tax and very good fual consumption on a run.

Reliability: 5/5 Build Quality: 5/5
2003-reg Petrol, Owner for less than a year

I have had no reliability problems other than battery dying once. Parts are cheap.

Reliability: 4/5 Build Quality: 5/5
R-reg Petrol, Owner for More than 5 years

People say its boring driving a VW because they rarely break down, I like boring.

Reliability: 5/5 Build Quality: 5/5
05-reg Petrol, Owner for 1 to 3 years

Nice to drive, roomy for a small car, reliable, uses more petrol than expected

Reliability: 4/5 Build Quality: 4/5
Other-reg Petrol, Owner for More than 5 years

A good reliable vehicle which on the whole provided what I wanted it for!

Reliability: 4/5 Build Quality: 4/5
2010-reg Petrol, Owner for 1 to 3 years

Small problems with aircon and fuel flap. Have service deal for 3 years.

Reliability: 4/5 Build Quality: 4/5
07-reg Petrol, Owner for 1 to 3 years

Good design, comfort and practicality. Reliability has been very poor.

Reliability: 2/5 Build Quality: 4/5
T-reg Petrol, Owner for 3 to 5 years

reliable car for my needs - short trips with the occasional day out.

Reliability: 5/5 Build Quality: 4/5
02-reg Petrol, Owner for 1 to 3 years

Reliable and low cost car when you take in to account depreciation

Reliability: 4/5 Build Quality: 4/5
2008-reg Diesel, Owner for 1 to 3 years

Excellent, no problems. Spare parts for servicing are expensive.

Reliability: 5/5 Build Quality: 5/5
58-reg Petrol, Owner for 1 to 3 years

Perfect. It is stylish quality made and very reliable. Love it.

Reliability: 5/5 Build Quality: 5/5
2008-reg Petrol, Owner for less than a year

Running well.but problem with electric window. So far so good.

Reliability: 4/5 Build Quality: 4/5
Other-reg Petrol, Owner for Less than a year

Love her. Has a few problems but can be expected for the age.

Reliability: 4/5 Build Quality: 4/5
2008-reg Petrol, Owner for 1 to 3 years

Very reliable so far. Not too bad, as good as can be expected.

Reliability: 5/5 Build Quality: 5/5
52-reg Diesel, Owner for More than 5 years

TERRIBLE SUSPENSION. NEEDS CONSTANT REPAIRING. POOR QUALITY.

Reliability: 1/5 Build Quality: 1/5
2012-reg Petrol, Owner for less than a year

Mechanically trouble free, but rattles prolific and serious

Reliability: 5/5 Build Quality: 1/5
54-reg Petrol, Owner for 1 to 3 years

volkswagen are the best make of car thar i have ever owned

Reliability: 5/5 Build Quality: 5/5
2010-reg Petrol, Owner for 1 to 3 years

No problems only servicing costs. Only serving costs.

Reliability: 5/5 Build Quality: 5/5
58-reg Petrol, Owner for Less than a year

Its reliable, fairly cheap to run and very sturdy.

Reliability: 4/5 Build Quality: 4/5
06-reg Petrol, Owner for 3 to 5 years

Good build quality and alot of car for the money.

Reliability: 5/5 Build Quality: 5/5
R-reg Petrol, Owner for More than 5 years

Typical reliable and dependable motoring with VW

Reliability: 5/5 Build Quality: 4/5
Other-reg Petrol, Owner for More than 5 years

An old banger but it's reliable and cheap to
run

Reliability: 4/5 Build Quality: 2/5
2012-reg Petrol, Owner for less than a year

Fuel consumption and emissions could be lower.

Reliability: 5/5 Build Quality: 5/5
2012-reg Petrol, Owner for less than a year

Had vw's for years now, alwys pretty reliable

Reliability: 5/5 Build Quality: 5/5
59-reg Petrol, Owner for Less than a year

good build quality,easy to drive,comfortable

Reliability: 0/5 Build Quality: 5/5
2003-reg Petrol, Owner for more than 5 years

Few early breakdowns. I am happy with it.

Reliability: 2/5 Build Quality: 4/5
Other-reg Petrol, Owner for 3 to 5 years

It's been and continues to be a good car

Reliability: 5/5 Build Quality: 4/5
2009-reg Petrol, Owner for 3 to 5 years

Usual vw reliablity. Good running costs.

Reliability: 5/5 Build Quality: 5/5
2010-reg Petrol, Owner for 1 to 3 years

It's a volkswagen! It's a volkswagen!

Reliability: 5/5 Build Quality: 5/5
X-reg Petrol, Owner for 3 to 5 years

Great Reliable sporty little car

Reliability: 5/5 Build Quality: 5/5
2011-reg Petrol, Owner for less than a year

No major problems. Generally vg.

Reliability: 4/5 Build Quality: 4/5
R-reg Petrol, Owner for 1 to 3 years

Reliable, low cost, good drive.

Reliability: 4/5 Build Quality: 4/5
54-reg Petrol, Owner for 1 to 3 years

Ex company car - excellent

Reliability: 5/5 Build Quality: 5/5
2006-reg Petrol, Owner for 3 to 5 years

No problems at all (yet!)

Reliability: 5/5 Build Quality: 3/5
R-reg Petrol, Owner for More than 5 years

It's served it's purpose

Reliability: 3/5 Build Quality: 2/5
2012-reg Petrol, Owner for less than a year

No problems. Affordable.

Reliability: 5/5 Build Quality: 5/5
02-reg , Owner for 1 to 3 years

reliable, practical

Reliability: 3/5 Build Quality: 3/5
2010-reg Petrol, Owner for 1 to 3 years

No faults since new

Reliability: 5/5 Build Quality: 4/5
2008-reg Diesel, Owner for 1 to 3 years

No problems at all

Reliability: 5/5 Build Quality: 5/5
58-reg Petrol, Owner for 1 to 3 years

reliable motor

Reliability: 5/5 Build Quality: 5/5