Toyota Auris Hybrid (2012-2018) review - Reliability and Safety

Toyota has a very strong reputation for reliability, with the firm’s confidence in its own cars borne out by the satisfaction of its owners. In our Driver Power 2015 customer satisfaction survey, the Auris range as a whole was ranked a strong 45th out of 200 rival cars. If you’re looking for reliable, trouble-free family motoring the then the model is well worth considering. 

The Toyota brand as a whole placed 17th out of 33 manufacturers, which is a little down on previous performances.

This latest version of the Auris earned a five-star EuroNCAP crash test rating, and is only slightly behind the well-regarded VW Golf with its percentage scores for adult and child occupant protection. The Auris scored 92 per cent for adult occupants, and 84 per cent for children, while the Golf managed 94 per cent and 89 per cent. Pedestrian safety was rated at 68 per cent rating for the Auris and 65 per cent for the Golf. 

Seven airbags and stability control were designed into the Auris from the off, but recently the Auris has been upgraded with an optional Toyota Safety Sense (TSS) pack. This covers some of the more up-to-date and high-tech systems that were previously unavailable on the Auris range, such as adaptive cruise control and emergency brake assist.

Although the EuroNCAP crash test was not carried out on a hybrid version, we’re not aware that the hybrid installation poses any significant extra risk to safety.

Warranty

Thanks to an enviable reputation for reliability – in spite of some recent high profile recalls – Toyota’s entire range comes with a five-year, 100,000-mile warranty.

Furthermore, the brand covers the Auris’s hybrid system for eight years and 100,000 miles, while the battery is warranted for five years.

Servicing

Auris Hybrid servicing costs should only be marginally higher than other models in the Auris range. There is a fixed price for intermediate services at £169, while a full service costs £219. (Regular Auris models cost £145 and £205.) 

You can also get scheduled maintenance with monthly instalments, but the price depends on the level of cover.