Auto Express's reliability ratings are based on our Driver Power survey of over 30,000 car owners. Ratings are the average for all owners of this car who responded. Individual owners’ ratings and comments appear below.

A fine overall 56th place for Volkswagen’s spacious city car could have been much higher was it not for dreadful performance and in-car technology ratings from owners – they’re vexed with VW’s removable nav and infotainment unit.

At the opposite end of the rankings spectrum, though, owners are astounded by the up!’s low running costs, love its ease of driving and find it very well made. The seats could do with being more cosseting, however, and practicality doesn’t rank too highly among drivers either. 

Overall average:
4.4585
89.17%
Average score from Driver Power
Relialibity:
4.7865
95.73%
Average score from Driver Power
Build Quality:
4.674
93.48%
Average score from Driver Power
2012-reg Petrol, Owner for less than a year

As it's a new car I would expect reliability anyway, but so far it has been excellent. Have only had the car for 4 months.

Reliability: 5/5 Build Quality: 4/5
2012-reg Petrol, Owner for less than a year

What can you say its a volkswagon very reliable. Not having to ful up every week saying money already.

Reliability: 5/5 Build Quality: 5/5
2012-reg Petrol, Owner for less than a year

Well, it's nearly new so it should be reliable. It's ok!

Reliability: 5/5 Build Quality: 4/5
2012-reg Petrol, Owner for less than a year

Its a vw. Too new to be accurate, but a vw in costs.

Reliability: 5/5 Build Quality: 2/5