Rejecting a new or used car

French VW agents

Agreed and signed in May 2003 to buy a Mk.4 Golf Match1. Got home only to see the Mk.5 was coming out in 4 months time. Tried to cancel the Mk.4 but the French VW agent would not let us change the order to the new Mk.5.

Tried allways but had to take the Mk.4 in the end.

Ray Nipper.

By raynipper on 12 May, 2011, 8:51am

Mercedes Benz main dealer

Bought a late model A Class with very low miles in Feb.
Seemed OK, apart from few marks on black fabric interior and paint chips, plus black exterior trim dull finished.
Dealer agreed to remedy all faults.#
After 3 visits for treatment to clean, it appeared worse than initial findings. Managers agreed it was not satisfactory.
Tried to locate another, similar model but without avail
After 2 months ownership and no remedy, Manager & I agreed to full refund, which I thought was reasonable settlement. First time ever done that, reject a car and got full refund.

By firewinger on 12 May, 2011, 12:16pm

2010 Nissan Navara Tekna Connect

I own a brand new Navara that has passed Nissan quality checks with what can only be described as "pubic hair" partly under base-coat, partly under colour-coat, partly under clear-coat and partly sticking out.
There is also a few areas of under spray and you can see the base-coat.

Nissan recon they do checks after each coat?
Nissan recon they are "quality control freaks"?
Nissan recon they "can detect paint flaws upto 0.5mm"?
Nissan recon i might have to "accept a bodyshop respray"

I recon Nissan is loosing the plot if they think i will accept the above on a brand new £28,000.00 truck!

By LouisBooysen on 12 May, 2011, 2:47pm

2010 Nissan Navara Tekna Connect

If anyone is interested in seeing photos of the above e-mail me and i will send photos.

louisbooysen@o2.co.uk

By LouisBooysen on 12 May, 2011, 2:49pm

2001 Seat Leon TDI

I bought this car a 1.9TDI SE - top of the range (excluding the petrol cupra models).

I thought the car was fantastic, until it rained anyway. It then started letting in water. I contacted the garage and they knew nothing. However, I went onto an owners forum and found a 'SEAT' recall and re-work document to fix the issue causing water ingress. At this point things started bad and went wrong.

Firstly on taking car in they initially tried denying anothing was wrong and there was no recalls. That was until I gave them a printed copy. Their first question was "How had I come by this document", they then said 'oh' they now understood what I was referring too.

What followed was an absolute farce. My car went in for 2 weeks, returned with an even bigger problem of water ingress, and damaged door cards!!! This repeated on several occasions. Over the next 18 months I think I only had my car for approx 8 weeks!!

I asked them about the process for rejecting the car, and they simple said return the car to the garage as sold, with documentation, along with a detailed letter of the reasons for rejection and then they would pass this on to their solicitors. I then asked about what transport would I have for getting to work, etc. They replied "not their problem!!!". I asked how long this process would take and he advised somewhere between 3 months and over 1 year!!!!

Why can't we have the lemon law clause as documented in the USA's version of the sales of goods act?!?! this would give the power back to the buyer not the seller.

By taurean4 on 12 May, 2011, 11:38pm

VW GOLF MK6 BLUEMOTION

We Bought our car new with the belief that It would have decent fuel consumption... However it has never been able to average better than 41 mpg, Dealer didn't want to know saying it was VW that I need to contact.

We did try to reject the car around three months old but they kept saying it would get better with more mileage, Took the car to different Dealer's to look at the problem with the same unsympathetic attitude as if I was the problem and that Bluemotion cars are highly fuel efficient, But looking on Tinternet it is not just me who has this problem, the web is full of complaints about this car.

Contacted VW UK who immediately refused to help with the problem, Saying it is not our fault.. Take it back to the Dealer, Contacted Whatcar Magazine even they couldn't help.

We have quite a few other issues with our car, We cant sell due being trapped with personal finance and due to the fact we would be making a huge loss if we trade it in which does not make economic sense, So we are stuck with an expensive to run ornament for the next 4 years.

It Appears Manufacturers can do and say what they like, Until the Lemon Law is in place more Owners are going to suffer!

By greedymotion on 13 May, 2011, 9:45pm

@greedymotion

If you've bought the car on finance rather than via a normal bank loan, your HP company may be in a position to help. If you reject the car to them, as they are the owners until you have paid off a significant percentage of the loan, you may get further.

By snappyuk on 17 May, 2011, 1:09pm

2010 Hyundai santa fe

I bought a new 2010 santa fe and joined a uk hyundai forum, when i bought the car i needed cruise control as i suffer from arthritis, but from day one i have had problems with the cc it does not always engage and on the forum it seems to be quite widespred even in oz, can i reject the car? i have told the garage fitter about it but he says its a clutch issue something to do with a switch

By proac on 16 June, 2011, 12:29pm

New vehicle woes
Purchased a new Vauxhall Insignia 2ltr diesel SRI, 61 plate with 10 miles on the clock
16/02/2012
Visited dealer and selected new car.
Was advised vehicle would be ready the following day. Paid £300 deposit

17/02/2012 17:00
Visited dealer to sign papers etc. And make full payment
Insisted on seeing the PDI report before making payment (salesman wasn’t too happy about this)

Left the dealer at approx. 18:30.
On the drive home it became apparent that the Indicators were not working.
Arrived home and got the manual out and read through to ensure I was operating them correctly

18/02/2012 09:00
I was at the dealers’ door as they opened!
The salesmen were in a meeting. Waited 20 mins for meeting to end.
Met salesman and requested he instruct me on the operation of the indicators.
He confirmed they were not operating.
Vehicle was taken to the service bay for inspection/repair.
After approx 1hr I was informed there was a major fault - problem with a control module.
Advised nothing could be done until Monday 20th at the earliest.

Met with sales manager. Expressed my extreme displeasure. To his credit, the manager organized a hire car.
I advised the manager that I would not accept this vehicle and would only accept either an equivalent replacement or a full refund.
Seemed to fall on deaf ears. He advised a refund would be impossible!!

As stated above, I had insisted on seeing a copy of the PDI report. As part of the inspection, there is a ‘Lights & Level’ section which was ‘ticked’ as having been completed.
My contention is that the dealer sold me a vehicle that was illegal to drive on public roads, and is not fit for purpose.
Am I within my rights to insist on either:-
a. Replacement equivalent vehicle or
b. A full refund
The dealer, unsurprisingly, wants me to accept a repair to the vehicle.

By Roylyons on 18 February, 2012, 2:09pm