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In-depth reviews

Mercedes B-Class review - Reliability and Safety

The B-Class has a five-star Euro NCAP crash safety score, but Mercedes’ customer satisfaction levels could be higher

Overall Auto Express Rating

3.0 out of 5

Reliability and Safety Rating

4.0 out of 5

Price
£35,100 to £43,760
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The Mercedes B-Class was put through Euro NCAP’s litany of crash tests in 2019 and performed extremely well. It received the organisation’s maximum five-star rating, plus a score of 96 per cent for adult occupant protection and 90 per cent for child occupant protection. 

There’s a generous level of standard safety equipment, such as Attention Assist, a reversing camera and seven airbags, including a driver’s knee bag, while an optional Driving Assistance pack can be added to top-spec models for £1,495. This includes blind-spot assist, emergency braking, steering assist, adaptive cruise control and route-based speed adjustment.

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The Mercedes B-Class didn’t sell enough to make it onto the list of best cars to own in our 2022 Driver Power owner satisfaction survey, although the A-Class hatchback it’s based on did come a respectable 30th, ahead of several BMW and Audi products. Mercedes as a brand didn’t fare as well, however, finishing 23rd out of 29 in the best car manufacturers rankings, behind BMW and Audi, which came 16th and 22nd respectively.

Warranty

The B-Class is covered by a three-year/unlimited-mileage warranty, which is a match for the BMW 2 Series Active Tourer’s standard warranty, plus you get 30 years of pan-European roadside assistance and coverage against corrosion with the Mercedes. 

Servicing

Mercedes Service Care packages are available for the B-Class, and these allow you to spread the cost of servicing. Prices start from £59 a month for the basic plan which includes two services, while the most comprehensive costs £136 a month, which includes four services and two MOTs.

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Which Is Best

Cheapest

  • Name
    B180 Sport 5dr
  • Gearbox type
    Manual
  • Price
    £24,495

Most Economical

  • Name
    B180d Sport 5dr Auto
  • Gearbox type
    Semi-auto
  • Price
    £27,995

Fastest

  • Name
    B250 AMG Line Executive 5dr Auto
  • Gearbox type
    Semi-auto
  • Price
    £33,085
News reporter

As our news reporter, Ellis is responsible for covering everything new and exciting in the motoring world, from quirky quadricycles to luxury MPVs. He was previously the content editor for DrivingElectric and won the Newspress Automotive Journalist Rising Star award in 2022.

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