Trust My Garage scheme launched with £1,000 guarantee

The Independent Garage Association will cover bills up to £1,000 as its Trust My Garage scheme aims to protect against dodgy garages

Garage workshop

Motorists will be protected from disputes with independent garages over unsatisfactory work, thanks to a new £1,000 industry guarantee.

The Independent Garage Association (IGA) has pledged to cover bills of up to £1,000 from non-franchised garages who have signed up to its Trust My Garage programme.

The scheme, due to come into force later in 2016, will reimburse customers if the work is found to be sub-standard and the garage refuses to pay back the money.

• Women charged 13% less for car repairs than men

If a consumer has a dispute with a garage, they can contact the Alternative Dispute Resolution (ADR) service to formalise the complaint, with the National Conciliation Service handling the enquiries.

If the ADR awards in favour of the consumer, then the garage is obliged to pay. In the event of the garage not paying, the Independent Garage Association will cover the cost up to £1,000.

Stuart James, director of the IGA, told Auto Express: “To bolster support of independents, we’re introducing a £1,000 guarantee for any garage signed up to the Trust My Garage scheme. We have that much confidence in them that we’ll back them up financially.”

There are currently around 2,700 firms registered to Trust My Garage, which is a code of practice approved by Trading Standards. The IGA previously offered an identical £1,000 guarantee on work carried out by approved garages, but ditched it when it applied for the Government-backed code.

• How to check your car mileage and MoT history online

“We withdrew it four years ago because we submitted the application [for the code] to the Chartered Trading Standards Institute,” explained James. “It kept the application more straightforward, but now is the right time to reintroduce it.”

Motorists can find their nearest approved independent garage by visiting trustmygarage.co.uk and entering their postcode. Owners who have disputes with a Trust My Garage business can contact the National Conciliation Service at nationalconciliationservice.co.uk.

Have you ever had issues with independent garages? Let us know below...

Most Popular

New 2020 Volkswagen Golf GTI Clubsport turns up the wick to 296bhp
Volkswagen Golf GTI Hatchback

New 2020 Volkswagen Golf GTI Clubsport turns up the wick to 296bhp

The new Volkswagen Golf GTI Clubsport adds more power and gets an aero overhaul
13 Oct 2020
New Land Rover Discovery Sport PHEV 2020 review
Land Rover Discovery Sport

New Land Rover Discovery Sport PHEV 2020 review

The Land Rover Discovery Sport P300e plug-in hybrid promises 135mpg and an all-electric range of 38 miles, but does it deliver?
21 Oct 2020
Car exhaust smoke explained
British Steam Car
Tips & advice

Car exhaust smoke explained

Is your car suffering from a smoky exhaust? Our troubleshooting guide tells you the causes and what you need to do to fix it
22 Oct 2020