Overall Average Rating: 84.19%
Position in the Top 100 cars: 70th

In a shock set of results, it seems that owners are fed-up with the reliability of their Passats, so much so that only two models are rated worse.

Drivers aren’t much more impressed with the build. Despite the good ride, this is a very poor result, especially for a VW about to celebrate only its fourth birthday.

Manufacturer Verdict (Position: 16th)

It’s tough for high-volume makers to stay at the top here, yet VW has climbed one place. The MkVI Golf will be included in the 2010 poll, and bosses will hope it will lift the firm further ahead of its rivals.

Overall Average:
4.159
83.18%
59th in Driver Power 2010
3.55
71%
62nd in Driver Power 2010
Owners who would buy another Volkswagen Passat again:
4.55
91%
51st in Driver Power 2010
Relialibity:
4.075
81.5%
73rd in Driver Power 2010
Build Quality:
4.156
83.12%
58th in Driver Power 2010
06-reg Diesel, Owner for More than 5 years

Second Passat and wouldn't buy again. Lots of problems covered under warranty but have spent nearly £2,000 in past 5 months on further repairs which I cannot believe should have been necessary on a "premium" priced product at less than 65,000 miles. Radiator replaced, water pump, CV boots (more than once) exhaust gas valves (twice in 2 years), constant rattles from the dash - the list goes on. Nearly £200 to remove and replace the thermostat, although the stat itself costs around £16! Solid build, true, but deisgn is not conducive to efficient repair and reliability extremely suspect. Wouldn't touch another VW and, given the commonality of parts, that probably goes for Audi, Seat and Skoda as well. To show how bad it is - my old Rover 820i was far more reliable!

Reliability: 2/5 Build Quality: 3/5
06-reg Petrol, Owner for 3 to 5 years

Car has been been back to the dealer 10+ times to fix issues with radio, dimming rearview mirror, turbo, aircon and blocked drainage points, which caused the windows to suddenly mist up. But the main issue has been a re-occuring air bag fault which took VW 2+ years to fix and then to top it all, 13 days out of warranty a fault with the ECU saw me having to shell out £600 - VW customers services were not helpful. On the plus side, the car still looks as fresh as the day I picked it up. The DSG gearbox is a dream - but not in the ice/snow, no snow mode ie pull away in second gear, that I could find.

Reliability: 1/5 Build Quality: 2/5
08-reg Diesel, Owner for 1 to 3 years

An excellent car, well built and has all the driver aids I need to make long journeys less stressful - cruise control, automatic lighting and wipers. The audio pack is good as well, although iPod connectivity should be standard.

The only problem is the driver's seat. Leather seats came as part of the Hi Line pack but they are not very supportive, quite flat in the base and cause me back pain from time to time. Their only redeeming feature is heating!

Reliability: 5/5 Build Quality: 4/5
X-reg Petrol, Owner for More than 5 years

Great..but due to age (10 years old) cars have moved on a lot. What was once quite fast..is now lagging behind. The biggest problem is economy. new cars are far superior. The co2 emmisions are also poor, and with tax now relative to said emissions my running costs are increasing! However, the build quality is fantastic and the car is really reliable.

Reliability: 5/5 Build Quality: 5/5
06-reg Diesel, Owner for 3 to 5 years

VW does not deserve the reputation for reliability it enjoys. For years JD Power or similat surveys have shown ot to be meerely average and yet the motoring press contuinues to hold up VW as a paragon of virtue. Other than reliability issues the car is comfortable and handles quite wel although the old 1.9Tdi engine is agricultural.

Reliability: 2/5 Build Quality: 3/5
58-reg Diesel, Owner for 1 to 3 years

Love it, just a couple of issues its the 1.9 & it really needs a 6th gear on the motorway, the boot is huge but its not always easy to get things in with it been a saloon, I'm 6'4" and if I fold the seats forward they don't drop flat with seat all the way back & there is not much passenger room behind me for the same reason.

Reliability: 5/5 Build Quality: 5/5
W-reg Petrol, Owner for More than 5 years

Has given good service over the years and has worn well. Drives as well as it did when I bought it eight years ago. Apart from one problem with the engine at 95000 miles (oil cooler breakage) its only had routine servicing and one set of front disks and pads. Still on original exhaust system at 105000miles.

Reliability: 4/5 Build Quality: 5/5
53-reg Diesel, Owner for More than 5 years

Basically a good, practical car, let down by very poor reliability, both within and outside warranty period. Bought a VW because I (wrongly) thought they were reliable. Staggered at some of the repair costs - nearly £300 to replace the thermostat! Next time will look at Japanese or Korean.

Reliability: 2/5 Build Quality: 3/5
06-reg Diesel, Owner for 3 to 5 years

Not quite the a typical VW reliability (Engine failed in the first 12 months and then minor electrical issues after that inc A/C compressor failure !) so if everything in life was a reliable as my VW we'd be in trouble... but VW service was excellent and all issues where resolved fist time.

Reliability: 4/5 Build Quality: 4/5
03-reg Petrol, Owner for More than 5 years

Minor problems when new(ish); but resolved under warranty. However, in last couple of years has become unreliable, with costly repairs. Has put me off buying another VW. Reliability of VW is a thing of the past. And dealers are not interested in customer service.

Reliability: 1/5 Build Quality: 4/5
06-reg Diesel, Owner for 3 to 5 years

Many niggling faults mainly with electrics.
The fuel pump was deemed to be unsafe to drive the car, but it took mVW 6 weeks to get a spare part.
Dissappointed the the VW dealer failed to repair the electrical faults at 1, 2, 3, 4, 5, 6 attempt

Reliability: 2/5 Build Quality: 2/5
07-reg Diesel, Owner for 1 to 3 years

Great car spoilt by the ECU and electronics being it's Achilles heel, necessitating a visit to a specialist dealer whenever a fault arises. Hardly the ideal of the "people's car". I worry about faults arising when out of warranty.

Reliability: 4/5 Build Quality: 4/5
06-reg Diesel, Owner for 1 to 3 years

Great car but too many problems, mostly electrical.
Most serious was the power steering, needed a new rack at 35000miles, 1 month out of warranty.
I've never needed a new rack before and my two previous cars both did over 100k

Reliability: 2/5 Build Quality: 4/5
07-reg Diesel, Owner for 1 to 3 years

A fine car spoiled only by the electric parking brake. My wife refuses to drive the car because she's frightened of not being able to get the parking brake to release.

I have problems about 5% of times.

Reliability: 5/5 Build Quality: 5/5
Y-reg Diesel, Owner for More than 5 years

Main dealer organisation/competance was absolutely dreadful. Specialist VAG independant mechanics diagnosed the problem immediatley and were apologetic for not stocking the part which was fitted next day!

Reliability: 4/5 Build Quality: 3/5
04-reg Diesel, Owner for 1 to 3 years

Totally reliable, good performance and economy from the 1.9 (130) diesel engine. Typical german build quality, ride a little hard. Won't
set the world on fire but a good all round day to day choice.

Reliability: 5/5 Build Quality: 4/5
06-reg Diesel, Owner for 3 to 5 years

Excellent, solid, reliable car. Virtually faultless. Only fault was minor electrical which entailed recoding ignition keys. Done while I waited and at no charge -even though outside warranty.

Reliability: 5/5 Build Quality: 5/5
58-reg Diesel, Owner for 1 to 3 years

good all round german bit of kit , not that good in snow due to the esp being a bit over sensitive , bit overall a good strong reliable machine .
another well built bit of german technology

Reliability: 5/5 Build Quality: 5/5
56-reg Diesel, Owner for 3 to 5 years

I selected this car on the good experience I had with the previous model but the build quality and reliability on the new car is poorer than the previous model. Overall I am disappointed.

Reliability: 3/5 Build Quality: 2/5
V-reg Petrol, Owner for 3 to 5 years

Generally good with a few small faults that are expensive to fix ie. interior light switches on drivers door malfunctioning - PCB needed to fix. German reliability is an urban myth!

Reliability: 3/5 Build Quality: 4/5
52-reg Petrol, Owner for More than 5 years

A great car, solid build, with a feeling of being well engineered/good quality parts that will last & well thought out design, quiet & comfortable but not as 'dynamic' as it could be.

Reliability: 4/5 Build Quality: 4/5
04-reg Diesel, Owner for 1 to 3 years

excellent family car that combines great fuel economy with perfomance, brilliant build quality and reliability but smooth ride doesn't lend itself well to enthusiastic driving.

Reliability: 5/5 Build Quality: 4/5
57-reg Diesel, Owner for 1 to 3 years

Typical company car, no better and no worse than previous model company cars such as Mondeo / Sierra, Vectra / Cavalier. Not a patch on my Mercedes E300 TD though!

Reliability: 3/5 Build Quality: 4/5
54-reg Petrol, Owner for 3 to 5 years

VW are losing focus on their product reliability. What was once a near premium brand has become a mediocre brand struggling to provide cars with decent longevity.

Reliability: 1/5 Build Quality: 5/5
51-reg Diesel, Owner for 3 to 5 years

This is my 3rd VW Passat Estate. The 1st did 200,000+ miles. 2nd did over 250,000 miles. This one 188,000 miles and no faults and still going strong. Enough said.

Reliability: 5/5 Build Quality: 4/5
03-reg Diesel, Owner for More than 5 years

Fantastic motorway cruiser and load-lugger, but a few problems that we would not expect with VW and poor customer service and expensive servicing through dealer.

Reliability: 4/5 Build Quality: 4/5
W-reg Petrol, Owner for More than 5 years

Overall it has been a superb car with few problems. It has now clocked up 155,000 miles but still runs smoothly. A great car with excellent build quality.

Reliability: 4/5 Build Quality: 5/5
V-reg Diesel, Owner for 3 to 5 years

A totally reliable car with no ongoing faults. Regular servicing means that it passes the MOT without problems. Would buy another if one is to be found.

Reliability: 5/5 Build Quality: 5/5
S-reg Petrol, Owner for 3 to 5 years

A very reliable work horse, that has handled everything that we have thrown at it. It has also taken the worst of Irish roads, without a hic-cup.

Reliability: 5/5 Build Quality: 5/5
Y-reg Diesel, Owner for 3 to 5 years

My Passat has been a great car providing an excellent blend of performance, economy, comfort and reliability. Would recommend one to anyone.

Reliability: 5/5 Build Quality: 5/5
02-reg Diesel, Owner for 1 to 3 years

Generally reliable. Suffered a turbo failure last year which proved costly to repair. Besides that, it's been good. Very economical - diesel.

Reliability: 4/5 Build Quality: 4/5
54-reg Diesel, Owner for 1 to 3 years

Leaking sun roof caused by punctured drain hose still not repaired owing to cost.

Reliable as most German cars are starts first time.

Reliability: 4/5 Build Quality: 4/5
55-reg Diesel, Owner for 1 to 3 years

Poorly built with more than one serious issue. Vw have good reputation for their engine durability, so I must have been unlucky

Reliability: 2/5 Build Quality: 2/5
Y-reg Petrol, Owner for Less than a year

not bad for this year , but , problems with electrics and suspension , need more time to fix and parts are not cheap ,

Reliability: 4/5 Build Quality: 3/5
57-reg Diesel, Owner for 1 to 3 years

Fantastic, versatile family car that is also good for business and has look/feel of quality while being very reliable

Reliability: 5/5 Build Quality: 5/5
05-reg Diesel, Owner for Less than a year

A good family sized car and now the problems have been resolved, albeit with a bit of hassle, I'm happy with it.

Reliability: 2/5 Build Quality: 4/5
07-reg Diesel, Owner for 1 to 3 years

good solid reliable easy to drive does everything i ask of it. not something i can bragg about in the pub

Reliability: 4/5 Build Quality: 4/5
05-reg Diesel, Owner for Less than a year

Volkswagens are brilliant. This is my 2nd passat and my 3rd VW. They drive so well and feel very safe!

Reliability: 5/5 Build Quality: 5/5
Y-reg Diesel, Owner for More than 5 years

Plenam chamber problems meant new turbo, new brakes unit, water leaking inside the car, new radiator.

Reliability: 2/5 Build Quality: 2/5
07-reg Diesel, Owner for 1 to 3 years

Apart from one major engine problem there have been no other faults. Overall very good and reliable.

Reliability: 3/5 Build Quality: 4/5
54-reg Diesel, Owner for 1 to 3 years

Excellent value for money, has never missed a beat and is an excellent example of German engineering

Reliability: 5/5 Build Quality: 5/5
S-reg Petrol, Owner for 3 to 5 years

Does exactly what I need it to. 155k miles now, and few problems apart from routine wear items.

Reliability: 4/5 Build Quality: 5/5
59-reg Diesel, Owner for Less than a year

A quieter car, better economy but Build quality is not as good as my previous B5.5 Passat

Reliability: 4/5 Build Quality: 3/5
X-reg Petrol, Owner for 3 to 5 years

I think the passat is an excellent all round family car. I would recommend it to anyone.

Reliability: 5/5 Build Quality: 5/5
Y-reg Diesel, Owner for 3 to 5 years

I have had 6 of this make and model and I have never regretted owning any of them.

Reliability: 5/5 Build Quality: 5/5
58-reg Diesel, Owner for Less than a year

Good looking, excellent quality, reliable and not costly to run. I like it!

Reliability: 5/5 Build Quality: 5/5
05-reg Petrol, Owner for 3 to 5 years

The cars a shed, nothing like the first Passat, nothing but trouble

Reliability: 1/5 Build Quality: 3/5
06-reg Diesel, Owner for 3 to 5 years

Overall happy with it, build quality is only ok, nothing special.

Reliability: 3/5 Build Quality: 3/5
05-reg Diesel, Owner for Less than a year

really like the car as it is easy to drive and has good build.

Reliability: 5/5 Build Quality: 5/5
S-reg Diesel, Owner for 3 to 5 years

Extremely reliable, very economical on fuel and quality build.

Reliability: 5/5 Build Quality: 5/5
R-reg Petrol, Owner for More than 5 years

Reliable family car, solid road handling and overall best buy

Reliability: 4/5 Build Quality: 4/5
55-reg Diesel, Owner for 3 to 5 years

Not what you would expect from VW. A poor effort all around.

Reliability: 1/5 Build Quality: 1/5
06-reg Petrol, Owner for 3 to 5 years

I've now had 3 Passats in a row and think a lot of the model

Reliability: 3/5 Build Quality: 4/5
R-reg Petrol, Owner for 1 to 3 years

Lovely car to drive and look at , been very reliable so far

Reliability: 4/5 Build Quality: 4/5
05-reg Diesel, Owner for 3 to 5 years

Typical VW Passat, nothing special but not bad all round.

Reliability: 3/5 Build Quality: 3/5
06-reg Diesel, Owner for 1 to 3 years

good all round car,just some minor faults with electrics.

Reliability: 4/5 Build Quality: 4/5
51-reg Petrol, Owner for More than 5 years

It is OK but lost among the many VW brands - skoda, seat

Reliability: 3/5 Build Quality: 2/5
T-reg Petrol, Owner for 1 to 3 years

Very good overall for very high mileage and reliability

Reliability: 5/5 Build Quality: 4/5
04-reg Petrol, Owner for 1 to 3 years

Just right.. good built, quality and reliability.

Reliability: 5/5 Build Quality: 5/5
58-reg Diesel, Owner for 1 to 3 years

Well built and reliable, roomy and comfortable

Reliability: 5/5 Build Quality: 5/5
02-reg Diesel, Owner for 1 to 3 years

Well built, economic and generally reliable

Reliability: 4/5 Build Quality: 5/5
04-reg Diesel, Owner for 3 to 5 years

Comfortable,spacious, reliable & economical

Reliability: 4/5 Build Quality: 5/5
53-reg Petrol, Owner for Less than a year

very good average car with lots of space

Reliability: 3/5 Build Quality: 3/5
57-reg Diesel, Owner for 1 to 3 years

THE MOST RELIABLE CAR I HAVE EVER KNOWN!!

Reliability: 5/5 Build Quality: 5/5
51-reg Petrol, Owner for 3 to 5 years

Quality, reliable and trustworthy brand.

Reliability: 3/5 Build Quality: 4/5
54-reg Diesel, Owner for 1 to 3 years

Does very well what it says on the tin.

Reliability: 4/5 Build Quality: 4/5
57-reg Diesel, Owner for Less than a year

Great car especially for motorway miles

Reliability: 5/5 Build Quality: 5/5
S-reg Petrol, Owner for More than 5 years

stylish, comfortable, very reliable

Reliability: 5/5 Build Quality: 5/5
05-reg Diesel, Owner for 1 to 3 years

Very reliable and practical estate.

Reliability: 5/5 Build Quality: 4/5
02-reg Diesel, Owner for More than 5 years

very reliable and no real problems

Reliability: 4/5 Build Quality: 4/5
54-reg Petrol, Owner for 3 to 5 years

Excellent car and a joy to drive

Reliability: 5/5 Build Quality: 5/5
57-reg Diesel, Owner for 1 to 3 years

wheel arch liner and under try

Reliability: 5/5 Build Quality: 3/5
53-reg Diesel, Owner for 1 to 3 years

Best car I've ever owned

Reliability: 4/5 Build Quality: 4/5
V-reg Petrol, Owner for More than 5 years

Excellent, reliable car.

Reliability: 4/5 Build Quality: 5/5
07-reg Petrol, Owner for 1 to 3 years

Solid but surprising!

Reliability: 3/5 Build Quality: 3/5
04-reg Diesel, Owner for More than 5 years

splendid vehicle

Reliability: 5/5 Build Quality: 5/5
08-reg Diesel, Owner for 1 to 3 years

very reliable

Reliability: 3/5 Build Quality: 4/5
03-reg Diesel, Owner for 3 to 5 years

I like it

Reliability: 4/5 Build Quality: 4/5
56-reg Diesel, Owner for 1 to 3 years

excellent

Reliability: 5/5 Build Quality: 5/5
53-reg Diesel, Owner for More than 5 years

Reliable

Reliability: 5/5 Build Quality: 4/5
56-reg Diesel, Owner for 1 to 3 years

Dull

Reliability: 2/5 Build Quality: 3/5