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Inside the Motor Ombudsman: rights, rejections and reprievals - pictures

by: Auto Express team

21 Apr 2018

Go to: Inside the Motor Ombudsman: rights, rejections and reprievals

<p class="p1"><span class="s1">Legal eagle Gasson and her adjudicators use all the information on each case to cast judgement.</span></p>
<span class="s1">“I often tell my adjudicators that there isn’t a right or wrong answer, but some answers are fairer than others” – </span><span class="s1">Natasha Gasson, </span><span class="s1">Motor Ombudsman.</span>
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<p class="p1"><span class="s1">If a customer isn’t happy with the adjudicator’s verdict, they can go to Gasson to get a final say – and she can often overturn a finding.</span></p>
<p class="p1"><span class="s1">“You get a feel for people and can have a gut instinct, but it’s the facts that ultimately determine the outcome” <span class="s1">– </span><span class="s1">Natasha Gasson, </span><span cla
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