Your Hotmail email address could land you bigger car insurance bills

Admiral charges Hotmail users up to £31.36 extra for car insurance vs Gmail users as email addresses are used to decide premiums

One of the UK’s biggest car insurance companies has admitted charging people more for their car insurance if they apply with a Hotmail email address.

Investigators found that changing the email address used for an insurance quote from a Gmail one to a Hotmail caused the car cover price to shoot up by as much as £31.36.

Cheapest cars to insure

Admiral said it used “a variety of pieces of information” to calculate insurance premiums, but admitted that domain names – the portion after the ‘@’ in an email address – were one element it considered. The company said in a statement that: “Certain domain names are associated with more accidents than others”, explaining why Hotmail email addresses are likely to lead to higher premiums.

The investigation, carried out by The Sun newspaper, saw a series of insurance applications submitted via comparison websites Confused, MoneySupermarket and GoCompare. By keeping all details the same and just changing email address from Hotmail to Gmail, premiums increased by £5.60 with confused, £6.57 with MoneySupermarket and £31.36 with GoCompare.

Top tips for getting cheap car insurance

This isn’t the first time insurance industry practices have been called into question: just last year, we exclusively reported customers paying for their premiums on a monthly basis rather than annually were being charged up to 19 per cent more for their premiums.

Are you surprised that your e-mail address can be used to determine your car insurance bill? Join the debate in the comments...

Most Popular

New 2022 Range Rover leaks: first look at new Land Rover flagship SUV
Range Rover leak - front
Land Rover Range Rover

New 2022 Range Rover leaks: first look at new Land Rover flagship SUV

Images of what could be the next Range Rover have appeared on social media ahead of next week’s reveal
20 Oct 2021
New Kia EV6 2021 review
Kia EV6 front tracking
Kia EV6

New Kia EV6 2021 review

With a sporty drive, 300-plus miles of range and plenty of tech - could the new Kia EV6 be one of the best electric cars on sale?
19 Oct 2021
New Ford Mustang Mach-E GT 2021 review
Ford Mustang Mach-E GT - front
Ford Mustang Mach-E

New Ford Mustang Mach-E GT 2021 review

With 480bhp and a 310-mile range, does the new Ford Mustang Mach-E GT offers the perfect blend of performance and practicality? We find out...
19 Oct 2021