England's best and worst motorway services revealed

Norton Canes on the M6 toll gets the best rating, but M25’s Thurrock services most heavily criticised by customers

Tebay motorway service station

The UK’s best and most motorways service stations have been revealed by a poll of almost 10,000 customers.

Topping the tables of the best motorways services is Norton Canes Roadchef on the M6 toll, ranked first with 100 per cent of customers satisfied. Roadchef’s Stafford Southbound services on the M6 takes the silver medal, while Moto’s Wetherby services on the A1 (M) manages an honourable bronze.

But not all services garnered such glowing reports. Leading the worst offenders is Thurrock services on the M25 which, while currently undergoing refurbishment, left just 68 per cent of users satisfied. Toddington, also being renovated, posted a 72 per cent satisfaction rating, while Southwaite Northbound services on the M6 was the third worst motorway service station – though one that left a more palatable 80 per cent of users satisfied. The top three worst performers were all run by Moto.

• All motorway service stations to get electric car charging points 

The poll of 9,600 users, commissioned by independent watchdog Transport Focus, saw drivers rate services for areas including the cleanliness and availability of toilets, how friendly staff were, what food and drink options were available, and how they felt during their visit. 

The results show stopping at a motorway service area leads to a decrease in stress, with the 24 per cent of visitors arriving in a stressed, tired or frustrated frame of mind, but just 5 per cent leaving in similar mood. 

The survey also found motorway services have improved in recent years, with 92 per cent of customers being happy after their pit stop. Anthony Smith, Transport Focus’ chief executive, said: “Motorway services play an important role in providing the break motorists need”, though he added “operators need to focus on ensuring customers see their experience as value for the money they’ve paid.”

• 'The Government and Department for Transport are more out of touch than ever'

While over half of users claimed they enjoyed stopping at services, 65 per cent of users said the cost of petrol and diesel on motorways annoyed them. Those feelings were previously echoed by Transport Secretary Chris Grayling, who called for an investigation over fears high motorway fuel prices “exploit users in a situation where there is less choice and competition, and discourage motorists from stopping and re-fuelling”.

Grayling’s comments were heavily rebuffed by motorway service station operators, though, with Roadchef pointing out it does not run petrol stations at its services, and Moto explaining it operates in a “very different environment to most other retailers.” 

Best-rated motorway services

ServicesOperatorPer cent satisfiedRankingout of 111 Report ref’number
Norton Canes (M6 toll)Roadchef100%165
Stafford Southbound (M6)Roadchef99%284
Wetherby (A1 (M))Moto99%3106
Hilton Park Southbound (M6)Moto99%440
Corley Southbound (M6)Welcome Break99%520
Tebay Southbound (M6)Westmorland99%691
Pease Pottage (M23)Moto99%767
Woodall Southbound (M1)Welcome Break99%8110
Killington Lake (M6)Roadchef99%Joint 9th44
Tebay Northbound (M6)Westmorland99%Joint 9th90

Worst-rated motorway services 

ServicesOperatorPer cent satisfiedRankingout of 111 Report ref’number
Thurrock* (M25)Moto68%11193
Toddington Southbound* (M1)Moto72%11097
Southwaite Northbound (M6)Moto80%10981
Newport Pagnell South (M1)Welcome Break81%10862
Bridgwater (M5)Moto81%1078

What has your experience been when visiting motorway services? Tell us in the comments below... 

Recommended

Electric car tax cuts needed to boost sales, says SMMT
BMW i5 - front static
News

Electric car tax cuts needed to boost sales, says SMMT

The Chancellor is under pressure to slash VAT on new EVs to provide a ‘fair tax for a fair transition’
1 Mar 2024
Plenty of UK car buyers still love a new car number plate
Volkswagen ID.7 - tailgate
News

Plenty of UK car buyers still love a new car number plate

Is a new number plate still the status symbol it once was? Our exclusive poll suggests that car buyers do care
24 Feb 2024
UK road maintenance work slashed by almost half in five years
Road resurfacing
News

UK road maintenance work slashed by almost half in five years

Council road repairs are down by 45 per cent compared to 2017/18, the latest data shows
24 Feb 2024
6,600 arrested in police annual drug and drink driving purge
Drink driving
News

6,600 arrested in police annual drug and drink driving purge

The Police ‘Op Limit’ campaign over xmas 2023 resulted in 6,616 arrests, with 14 per cent of over 50,000 tests showing positive results
22 Feb 2024

Most Popular

New MG2 will beat Volkswagen to the baby electric car market
MG badge
News

New MG2 will beat Volkswagen to the baby electric car market

MG has confirmed it is working on an entry-level electric car to rival Citroen e-C3 and new Fiat Panda
29 Feb 2024
Car Deal of the Day: Tesla Model 3 ownership can be a reality from just £238 a month
Used Tesla Model 3 - front cornering
News

Car Deal of the Day: Tesla Model 3 ownership can be a reality from just £238 a month

This hugely desirable used Tesla Model 3 looks great value at this bargain price, and is our Deal of the Day for 27 February
27 Feb 2024
Car Deal of the Day: new razor-sharp Toyota C-HR hybrid SUV for £257 a month
Toyota C-HR 2.0 Hybrid GR Sport front corner static shot
News

Car Deal of the Day: new razor-sharp Toyota C-HR hybrid SUV for £257 a month

The recently-launched second generation of Toyota’s funky hybrid SUV is our Deal of the Day for 29th February
29 Feb 2024