‘Car makers have much to learn from poor April sales figures’

Editor-in-chief Steve Fowler wonders why it’s taken the coronavirus crisis for more manufactures to embrace online buying

Anyone expecting anything other than a near total wipeout in car sales during April must be living in cloud cuckoo land. The 97 per cent drop in registrations is woeful news for an industry already in the doldrums, but there are clear learnings for the future of retail.

Surprisingly, the appetite for car buying – or at least taking delivery of an already-ordered new car – didn’t disappear completely during April. But no car makers were geared up to be able to complete purchases and make deliveries during lockdown – except one: Tesla.

We’d already predicted that Tesla would top the UK car sales charts in April because, quite simply, it was the only manufacturer set up for online ordering and delivery long before the outbreak of the pandemic.

One reader sent me pictures of him taking delivery of his new Tesla Model 3, and described the online order process and contactless handover as ‘the future’.

So it’s no surprise to see other car makers rapidly playing catch up. Jaguar Land Rover, for example, has just announced the full roll-out of its own online buying system. So you can now configure, negotiate, finance and part-ex via the Jaguar and Land Rover websites.

Dealers, too, are rapidly adapting handover bays to contactless deliveries, while in some cases you’ll be able to have your new car left for you on your driveway.

JLR’s UK MD, Rawdon Glover, took me through the process, which includes video consultations, and it is very impressive – the right system at the right time.

Glover couldn’t tell me how many JLR buyers he expected to buy online. I suspect he – and the retailers that fulfil the purchases – will be surprised how many people take it up. Everyone I’ve spoken to who’s bought a car solely online – including those who buy used through the likes of Buyacar – only ever has good things to say about it. But it does beg the usual question: what’s taken so many car makers so long?

Do you agree with Steve? Let us know your thoughts below...

Recommended

'It's clear that lorry drivers deserve much-improved working conditions'
Truck
Opinion

'It's clear that lorry drivers deserve much-improved working conditions'

Mike Rutherford proposes some alternative options to help streamline British imports and exports
23 Jan 2021
'Gordon Murray is my British motor industry person of 2020'
Opinion

'Gordon Murray is my British motor industry person of 2020'

Mike Rutherford highlights his positive car industry stories of 2020
4 Jan 2021
'Citroen has changed the game and changed the lives of countless consumers'
Opinion

'Citroen has changed the game and changed the lives of countless consumers'

Mike Rutherford thinks the quirky new Citroen Ami is a true game-changing car
13 Dec 2020
'Power outages do nothing to inspire confidence in would-be EV buyers'
Opinion

'Power outages do nothing to inspire confidence in would-be EV buyers'

Mike Rutherford thinks the switch to an all-electric UK car market hasn't been thought through
29 Nov 2020

Most Popular

Electric Nissan e-NV200 Winter Camper concept revealed
Nissan e-NV200 Winter Camper concept
News

Electric Nissan e-NV200 Winter Camper concept revealed

All-electric campervan features a built-in kitchen, a folding bed and a power pack that can be recharged using a roof-mounted solar panel
21 Jan 2021
Best electric cars to buy 2021
Electric cars

Best electric cars to buy 2021

There are more electric cars than ever to choose from, so we've picked some of the best you can buy in the UK now
4 Jan 2021
Best car headlight bulbs 2021
Best car headlight bulbs - header
Product group tests

Best car headlight bulbs 2021

We shine a light on the best halogen headlight bulbs to fit to your car
19 Jan 2021