Advertisement

"Could this be the year car dealers finally get their act together?"

2017 could be the year that car dealerships improve more than ever before but they need feedback from you, says Steve Fowler

I used to think it was just me. Almost every time I have a reason to pick up the phone and sort something out with my car, I’ll end up being frustrated. The past year has been no different.

We have two cars in our household that I’m responsible for: servicing, insurance and (for some strange reason) fuelling, too. And in 2016 we’ve had issues with a couple of car dealers, both of whom were too busy to call me back so I could book a service.

Advertisement - Article continues below

Sadly, it seems it’s not just me, but all too often you, too. The most common gripes, according to the many thousands who take part in our Driver Power customer satisfaction survey, are the lack of response to phone calls and not properly explaining what problems are, yet still charging for them.

The car makers are often telling us how they’re putting new programmes into place to improve things, yet there’s frequently a disconnect between manufacturers and their dealers. Some are getting it right and improving, but too many others (often those that charge the most) are way off the pace.

Best car dealers 2016

You’ve been reporting back to us on your experiences with your cars and your dealers via Driver Power for the past 15 years – and increasingly the car makers have been listening, using your comments to try and improve things.

This year, we’ve made some big changes to Driver Power – just as the cars we buy and the way we’re buying them are changing fast. 

However, it still relies on you to let us know what you think and our 2017 survey has just gone live, so take the survey to tell us what you like and what you loathe about your car and your dealer. Hopefully, 2017 will be the start of a real focus from the car makers on improving their service to you – we’ll tell you who’s getting it right in the spring.

Got any gripes about your dealer? Vent your frustration in the comments or take the Driver Power survey here!

Advertisement
Advertisement

Recommended

Visit/news/351989/its-car-care-week-so-head-outside-and-show-your-motor-little-love
News

‘It’s Car Care Week, so head outside and show your motor a little love’

If you can’t drive your car, editor-in-chief Steve Fowler thinks you should wash it instead. When you're done, send us a pic and we’ll print the best
1 Apr 2020
Visit/news/351950/global-temporary-shutdown-car-factories-could-actually-benefit-manufacturers-and
News

'The temporary shutdown of car factories could benefit manufacturers and customers'

With car factories around the world closing temporarily, it may give manufacturers the chance to clear out the current backlog of unsold new cars, say…
28 Mar 2020
Visit/news/351936/jlrs-very-british-approach-keep-calm-and-carry
News

‘JLR’s very British approach: keep calm and carry on’

Editor-in-chief Steve Fowler praises Jaguar Land Rover on both its ability to handle a crisis
26 Mar 2020
Visit/opinion/351904/car-exhibitions-are-going-through-most-dramatic-period-change-generation
News

'Car exhibitions are going through the most dramatic period of change in a generation'

With the changing car market, the government's petrol & diesel ban plus the unprecedented Coronavirus, the car exhibition industry is going through a …
22 Mar 2020

Most Popular

Visit/news/102580/hyundai-kona-electric-get-increased-range-july
Hyundai Kona electric front
Hyundai Kona Electric

Hyundai Kona Electric to get increased range from July

UK-delivered Hyundai Kona Electrics will be outfitted with a handful of mechanical revisions, boosting the SUV’s maximum range to 300 miles
18 Mar 2020
Visit/hyundai/i20/100001/new-hyundai-i20-n-hot-hatchback
Hyundai i20

New 2021 Hyundai i20 N to rival Ford Fiesta ST with 200bhp

New Hyundai i20 N to join i30 N in brand’s hot hatch line-up and our exclusive images preview how it could look
2 Apr 2020
Visit/seat/leon/351998/new-seat-leon-2020-review
SEAT Leon

New SEAT Leon 2020 review

The all-new SEAT Leon hatchback impresses with its blend of sporty handling and cutting-edge technology
3 Apr 2020