Skip advert
Advertisement

Corrosion warranty: reader slams ‘unfair’ claim refusal

Exclusive investigation highlights the importance keeping anti-corrosion warranties up to date

The importance of keeping anti-corrosion warranties up to date has been highlighted after Auto Express reader John Cousins got in touch over a rejected claim for a corroded door.

John bought a new Peugeot 3008 in 2018 and has since kept to the recommended service schedule, making appointments at his local dealer in Chelmsford, Robins & Day Stellantis. He was able to rely on the dealership’s regular reminders to let him know when a service was due, and he also made sure the servicing record was kept up to date with the appropriate dealer stamps. “At times in the past the service book hasn’t been stamped, and I’ve subsequently requested the book to be stamped up to date,” he said, reflecting a scenario that will be familiar to many readers.

While John was able to rely on the dealership for warranty-related servicing reminders, that wasn’t the case for the anti-perforation warranty. Peugeot’s 12-year cover specifies a bodywork inspection at the owner’s cost at the four-year mark, a requirement that is stated in the handbook. Unfortunately, with no reminder from the dealership, that inspection was missed. Subsequently, when John wanted to make a warranty claim to have a rusty door panel repaired on his now five-year-old car, it was refused – which he deemed unfair.

Advertisement - Article continues below
Skip advert
Advertisement
Skip advert
Advertisement - Article continues below

“When owning cars over the last 50 years, any bodywork inspections have been completed at the same time as the mechanical service,” John told us. “It is the case that a separate anti-perforation warranty inspection has not been completed,” he said. “However, if the requirement had been brought to my attention, without question I would have had it done.”

So why wasn’t a reminder sent out as a matter of course? John was initially informed by one Robins & Day service staff member that because it doesn’t have an on-site bodyshop, there is no employee at the dealership qualified to perform inspections. “If that’s true,” John asked us, “do any cars serviced by this dealer have a valid 12-year anti-perforation warranty?”

We asked Peugeot for its view, and were told: “Any experienced technician from a Peugeot-approved retailer or aftersales centre is empowered to carry out visual inspections in line with the anti-perforation warranty.” This was subsequently confirmed to us by Robins & Day Chelmsford’s general manager, who told us the required visual inspections are “not onerous” and should typically have been covered as part of a standard health check during servicing. He promised to contact John and revisit his complaint, while accepting there may be a need to communicate the record-keeping requirements more widely, promising to share that feedback with Peugeot’s customer service team.

We agree, having subsequently mystery shopped the service department at Eden Peugeot Wokingham. The staff member taking telephone service bookings couldn’t tell us anything about the corrosion inspection specified in the handbook, or whether there would be a charge to have it carried out, but did promise to call us back. A week later, we’re still waiting.

What do the manufacturers say?

Peugeot head office didn’t agree with our suggestion that dealers have a duty of care to provide corrosion warranty inspection reminders, even though it does issue reminders for warranty-critical servicing. “As with all maintenance and contractual warranties outlined in the customer’s handbook, it is the responsibility of the customer to ensure these are carried out,” the firm told us. However, Peugeot couldn’t tell us the recommended cost of an inspection, saying, “There is no fixed pricing.”

We asked Ford and Nissan for details of their anti-perforation warranties, and both said that customers should be able to rely on warranty inspections being part of routine servicing, and at no extra cost. “The Ford Pass App is the best way to track maintenance history and will also offer alerts and reminders,” a spokesman said.

Nissan also confirmed it has a bi-annual inspection requirement linked to the service schedule, with inspections included in the price. Any Nissan-trained technician can carry them out, it said.

Others may not be so helpful when it comes to keeping your corrosion warranty valid. Our advice is to make sure you read and understand your manual, and liaise with your dealer’s service department to make sure warranty requirements are met.

Have you ever had an corrosion warranty claim refused? Let us know in the comments section...

Skip advert
Advertisement
Current affairs and features editor

Chris covers all aspects of motoring life for Auto Express. Over a long career he has contributed news and car reviews to brands such as Autocar, WhatCar?, PistonHeads, Goodwood and The Motor Trader.

Skip advert
Advertisement

Recommended

Driving test wait times up another 20% as DVSA plan is failing
Learner
News

Driving test wait times up another 20% as DVSA plan is failing

The promise that DVSA is ‘taking all measures it can to reduce waiting times’ rings hollow as waits increase by 20 per cent
17 Jun 2024
Labour to restore 2030 ICE ban, but fuel duty hike on the cards
Labour party logo
News

Labour to restore 2030 ICE ban, but fuel duty hike on the cards

The Labour Party’s manifesto promises support for the EV manufacturing industry and used electric car buyers, as well as an investigation into high in…
13 Jun 2024
EU threatens Chinese electric car tariffs of almost 50 per cent
XPeng G6 - front cornering
News

EU threatens Chinese electric car tariffs of almost 50 per cent

New tariffs would be imposed on top of pre-existing duties in an aim to override “unfair” subsidies by the Chinese government
12 Jun 2024
Labour to fix one million potholes per year under new ‘Plan for Drivers’
Pothole
News

Labour to fix one million potholes per year under new ‘Plan for Drivers’

Labour’s bid for the motorists’ vote includes funding for potholes, an investigation into unfair car insurance practices and a reform for road buildin…
12 Jun 2024

Most Popular

No more EV! New BMW X3 gets petrol, diesel and PHEV power only
BMW X3 - front
News

No more EV! New BMW X3 gets petrol, diesel and PHEV power only

The all-new premium BMW X3 SUV has a sharp new look and cutting-edge tech, but no iX3 EV this time around
18 Jun 2024
New Citroen C3 Aircross gets seven-seats to fight Dacia Jogger, plus £25k pure-electric version
Citroen C3 Aircross - front reveal
News

New Citroen C3 Aircross gets seven-seats to fight Dacia Jogger, plus £25k pure-electric version

Citroen has somehow managed to cram seven seats into its new compact SUV, although the pure-electric e-C3 Aircross is only available with five
19 Jun 2024
Ford Explorer review
Ford Explorer 2024 - front
In-depth reviews

Ford Explorer review

Ford’s long-awaited electric SUV drives well, has some neat touches and impresses for efficiency
21 Jun 2024