“Train travel was rubbish a decade ago and is even more rubbish today”

Mike Rutherford thinks the colossal rail industry subsidies would be better diverted into roads, cars and motorway service areas

Opinion - Trains

It’s godawful, embarrassing and pathetic enough that the Government-funded watchdog, Transport Focus, revealed a few days ago that rail services are worse now than they were way back in 2008. Put another way, train travel was rubbish a decade ago and is even more rubbish today. Progress? What progress? Generally, there hasn’t been any. If it were a football team, the horribly flawed rail industry would be Charlton Athletic.

What can loosely be described as the ‘overall railway experience’ hasn’t improved, or even remained at the same lousy levels of 2008. It’s actually gone backwards during the same decade in which fare hikes increased at a greater rate than wage rises, general inflation and the growth of disposable incomes.

• Why build HS2 for £403m per mile when a road costs £10m per mile?

In the recent past, We’re Getting There was the official slogan of the train industry. We’re Still Not There would be a more appropriate and accurate chant in 2019. To be fair to Transport Focus, it seems refreshingly honest about its research findings. It certainly doesn’t try to hide the terrible truth that “more than 20 per cent of passengers” now fall into “not satisfied” territory.

The train – which is supposed to be the viable and affordable alternative to the car – is anything but. How can it possibly be when, for starters, our prohibitively expensive trains don’t run 365/24/7, or door to door, whereas cars (even old bangers costing next to nothing) can and do?

Transport Focus also says that in some parts of Britain the following facts emerge: up to 70 per cent of passengers are dissatisfied when it comes to the crucially important value-for-money element of their tickets; as many as half of passengers aren’t satisfied with reliability and punctuality; and the same goes for overcrowding, which is unsatisfactory for the majority of passengers in some regions. Parking facilities in and around railway stations, meanwhile, also dissatisfy many, while satisfying only a small minority. Why am I not surprised?

The greatest decline in satisfaction on a national level concerned the helpfulness and attitude of staff on our trains. That doesn’t surprise me, either, because most of the staff I deal with don’t seem to give a toss, or try hard enough, in my experience. Station employees and behind-the-scenes staffers also have their moments – something one or two of them proved on 2 January, when another round of inflation-shattering ticket price hikes were imposed, during the same hour in which countless trains (including mine) got cruelly cancelled. Honestly, I felt like a victim of state-sponsored fraud.

The sooner the colossal track, train and station subsidies are diverted into roads, cars and motorway service areas, the better. We’re entering the age of the personal, 24/7, door-to-door ‘train’ – otherwise known as the automated car, designed for one person or, if you prefer, up to five or six colleagues, mates or family members.

Given the perilous state of our rail industry, this solution can’t come fast enough.

Do you agree with Mike? Do you think the rail industry needs a shake-up? Let us know your thoughts below...

Recommended

'The Land Rover Defender and Aston Martin DBX must be front runners for World Car Design of the Year'
Opinion

'The Land Rover Defender and Aston Martin DBX must be front runners for World Car Design of the Year'

Mike Rutherford thinks cars from Gerry McGovern and Marek Reichman are favourites to win design award
30 Aug 2020
'VW Group management shake-up could be crucial to the car choice facing UK buyers'
Opinion

'VW Group management shake-up could be crucial to the car choice facing UK buyers'

Deputy editor John McIlroy points to outgoing Skoda boss as a key reason for the firm's success
15 Jul 2020
"Despite the tragedy of 2020 so far, several intriguing developments emerged in the final week of June"
Opinion

"Despite the tragedy of 2020 so far, several intriguing developments emerged in the final week of June"

Mike Rutherford recounts some significant stories that may have passed you by in recent weeks
12 Jul 2020
'Sorry Jeep, but Kia now makes the best all-American SUV'
Kia

'Sorry Jeep, but Kia now makes the best all-American SUV'

With Kia winning the World Car of the Year 2020 award with the American-built Telluride, Mike Rutherford believes Kia has beaten Jeep at their own gam…
18 Apr 2020

Most Popular

Energy firms want the right to switch off electric cars charging at home
Electric cars

Energy firms want the right to switch off electric cars charging at home

New powers being sought to allow energy providers to turn off high-drain devices to manage electricity network
18 Sep 2020
Audi A3 vs Mercedes A-Class
Car group tests

Audi A3 vs Mercedes A-Class

The Audi A3 and Mercedes A-Class are strong competitors in the premium hatchback market - we find out which is best
19 Sep 2020
New Rolls-Royce Ghost 2020 review
Rolls-Royce Ghost

New Rolls-Royce Ghost 2020 review

The all-new luxury Rolls-Royce Ghost saloon brings new levels of refinement
18 Sep 2020