In-depth reviews

Mercedes EQA review - Reliability and safety

Excellent levels of safety kit and decent warranty cover should inspire confidence in EQA customers

It’s hard to assess the EQA’s longer-term reliability at this stage, although we think that, given the amount of parts sharing with the GLA and A-Class models, the EQA should prove to be a sound bet.

The A-Class finished in 36th place (out of a 75-car list) in our 2020 Driver Power survey, but Mercedes didn’t fare so well as a brand with customer feedback placing the manufacturer in 28th spot out of 30 car makers. 

Euro NCAP hasn’t yet put the EQA through its stringent crash test procedures, but buyers can be reassured by the full five-star rating that the bigger EQC achieved in 2019, along with top safety marks for the closely related A-Class hatchback and GLA compact SUV.

Standard safety kit is excellent with Active Brake Assist, Active Speed limit Assist, a Lane Keeping Assist function and a blind spot warning system fitted to all cars. Mercedes also includes its emergency call technology which, in the event of a crash, notifies the rescue services, relaying crucial information such as the vehicle’s exact location and how many people are in the car.


Mercedes offers a three-year/unlimited-mileage warranty, the same kind of package supplied with Land Rover and BMW models, but one better than Audi which limits cover to three years and 60,000 miles. The EQA’s battery has a separate eight-year/100,000-mile warranty.


The Mercedes ServiceCare plan allows customers to spread the cost of scheduled maintenance over monthly installments. Plans start from around £30 per month.

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