In-depth reviews

Mercedes EQA review - Reliability and safety

Excellent levels of safety kit and decent warranty cover should inspire confidence in EQA customers

It’s hard to assess the EQA’s longer-term reliability at this stage, although we think that, given the amount of parts sharing with the GLA and A-Class models, the EQA should prove to be a sound bet.

The A-Class finished in 23rd place (on a 75-car list) in our 2021 Driver Power survey, while Mercedes achieved a much improved 13th position out of 29 brands - up from 28th spot in 2020.

Euro NCAP gave the EQA a top five-star rating when it put the all-electric SUV through its stringent crash test procedures. Adult and child occupant safety were given 97 per cent and 90 per cent scores, respectively.

Standard safety kit is excellent with Active Brake Assist, Active Speed limit Assist, a Lane Keeping Assist function and a blind spot warning system fitted to all cars. Mercedes also includes its emergency call technology which, in the event of a crash, notifies the rescue services, relaying crucial information such as the vehicle’s exact location and how many people are in the car.

Warranty

Mercedes offers a three-year/unlimited-mileage warranty, the same kind of package supplied with Land Rover and BMW models, but one better than Audi which limits cover to three years and 60,000 miles. The EQA’s battery has a separate eight-year/100,000-mile warranty.

Servicing

The Mercedes ServiceCare plan allows customers to spread the cost of scheduled maintenance over monthly instalments. Plans start from around £30 per month.

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