Mercedes EQA review - Reliability and safety
Excellent levels of safety kit and decent warranty cover should inspire confidence in EQA customers
It’s hard to assess the EQA’s longer-term reliability at this stage, although we think that, given the amount of parts sharing with the GLA and A-Class models, the EQA should prove to be a sound bet.
The A-Class finished in 30th place (on a 75-car list) in our 2022 Driver Power owner satisfaction survey, down from 23rd spot in 2021. Mercedes itself was voted into 23rd position (out of 29 brands) in the manufacturer ratings, down from 13th the previous year.
Euro NCAP gave the EQA its maximum five-star rating when it put the all-electric SUV through its stringent crash test procedures. For adult and child occupant safety the EQA recieved scores of 97 per cent and 90 per cent, respectively.
Standard safety kit is excellent with Active Brake Assist, Active Speed limit Assist, a Lane Keeping Assist function and a blind spot warning system fitted to all cars. Mercedes also includes its emergency call technology which, in the event of a crash, notifies the rescue services, relaying crucial information such as the vehicle’s exact location and how many people are in the car.
Warranty
Mercedes offers a three-year/unlimited-mileage warranty, the same kind of package supplied with Land Rover and BMW models, but one better than Audi which limits cover to three years and 60,000 miles. The EQA’s battery has a separate eight-year/100,000-mile warranty.
Servicing
The Mercedes ServiceCare plan allows customers to spread the cost of scheduled maintenance over monthly instalments. There are three levels of service packages to choose from for the EQA, with prices starting from £44 per month.
