Used Mercedes GLA (Mk1, 2013-2020) review - What do owners think?

Owners are fairly pleased Mercedes GLA's reliability and build quality

After a dip in quality in the nineties and early noughties, Mercedes once again produces some of the more reliable cars you can buy.

That being said, in our 2021 Driver Power satisfaction survey, Mercedes ranked 13th out of 29 brands in our manufacturer poll, which isn't particularly indicative of a highly reliable marque. Indeed, Mercedes finished lower than premium rivals such as Jaguar, Lexus, Porsche and Volvo. However, owners reported more issues with cars built by Audi and BMW.

Reliability

Although the GLA didn’t get into the 2017 or 2018 Driver Power satisfaction surveys, the third-generation A-Class did. It finished 69th in 2017, beaten by the Audi Q3 (13th), Kia Sportage (12th) and Volvo XC60 (ninth). Owners rated the A-Class’s running costs and reliability, but not its engine, gearbox and safety kit. A year later it finished 56th out of 75 cars, with 11 per cent of owners finding a fault within the first year of owning their A-Class.

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