Articles

Vauxhall reveals VX360 car servicing on your smartphone

New Vauxhall servicing scheme allows you to view faults on your phone, before authorising repairs

Vauxhall VX360

Vauxhall has revealed a new servicing scheme called VX360, whereby technicians film recommended repair work on a small camera or mobile phone – before sharing it with owners via email.

It’s a similar setup to the one showcased by Audi almost three years ago. ‘Audi Cam’ launched across dealers in 2012, and allowed owners a first-hand look at potential faults, before authorising repairs using their computer or mobile device.

The Vauxhall system is identical in all but its name. The customer books in their car at the local dealer, the mechanics film any issues and send on via email or text, and the owner can approve the work in the click of a mouse.

It’s completely free of charge, and aims to offer customers peace of mind to authorise work with “complete transparency and confidence”.

Holiday car hire: scams, tips and how to get a cheap deal

Alex Shields, Aftersales Business Operations Manager for Vauxhall, said: “It enables owners to view exactly what the technician sees, thanks to filmed footage of the customer’s vehicle whilst it is in a workshop.

“This places customers in a position where they can view the footage and make the choice about whether they wish to proceed and let workshop teams know immediately, saving both time and hassle.”

VX360 is available now on MOTs, servicing and repairs, and customers can request it on the day or when booking online or over the phone.

Have you used Audi Cam, Vauxhall VX360, or a similar system from another manufacturer? What did you think of it? Let us know in the comments below…

Recommended

Vauxhall to resume production at Ellesmere Port site on 17 August
Vauxhall

Vauxhall to resume production at Ellesmere Port site on 17 August

Over 100 new safety measures will see production line at Astra facility restart next month
15 Jul 2020

Most Popular

How to transfer a number plate from one car to another
MINI number plate change
Tips & advice

How to transfer a number plate from one car to another

Need to know how to transfer a number plate between vehicles? Our step-by-step guide breaks it down
22 Nov 2020
Best mini jump starter packs 2020
Best jumper starter packs header
Product group tests

Best mini jump starter packs 2020

Don’t get caught out with a dodgy battery as we test eight of the best jump starter packs
18 Nov 2020
New Volkswagen Golf GTE 2020 review
Volkswagen Golf GTE

New Volkswagen Golf GTE 2020 review

Is the new 242bhp plug-in hybrid Volkswagen Golf GTE the pick of the range? We find out...
19 Nov 2020