Skip advert
Advertisement

The most and least reliable car manufacturers 2018

Which manufacturers are making the most reliable cars on UK roads, and which ones should you be wary of?

Lexus NX 300h - Front Cornering

If you're thinking of buying a new car there are plenty of things you should consider, such as performance, economy, styling and technology, but reliability is arguably the most important factor of all for car buyers. It's not just individual models that need to be considered as it's also worth looking to see how each brand as a whole performs in terms of the reliability of its products. That's why we've come up with a list of the most and least reliable car manufacturers powered by our latest Driver Power customer satisfaction survey data.

Advertisement - Article continues below

It's easy to think that there is no such thing as an unreliable car in the modern world, but our 2018 Driver Power survey shows that there are vast differences between models and also between the different manufacturers.

Most reliable family cars

Each year the Driver Power survey asks you, the UK motorist, to score your car on a number of different factors – reliability included. It gives us a great idea of how the cars we test fare in the real world, and clearly shows that on UK roads some manufacturers simply make more reliable cars than others.

It’s self-reported data and there are a couple of surprises in the results alongside more predictable placers, but it does give an impression which manufacturers are leaving customers satisfied, and which ones leave something to be desired.

Skip advert
Advertisement
Skip advert
Advertisement - Article continues below

Scroll down below to find our list of the most and least reliable car manufacturers...

Most reliable car manufactures 2018

Lexus IS vs Jaguar XE - header

The 2018 list of the most reliable car manufacturers contains many names we’ve come to expect to see near the top as a result of their performance in previous surveys. Japanese brands are perhaps not as dominant as they once were, but still account for four of the top 10, with runway table-toppers Lexus joined by HondaToyota and Mazda.

Advertisement - Article continues below

Most reliable small cars

Premium brands also feature heavily towards the top of the list with Jaguar taking second spot just ahead of Mercedes in third, while Volvo are also positioned well in seventh. They are also places in the top 10 for Skoda, Hyundai and MINI.

  1. 1. Lexus - 95.12 per cent
  2. 2. Jaguar - 91.81 per cent
  3. 3. Mercedes - 90.77 per cent
  4. 4. Honda - 90.44 per cent
  5. 5. Skoda - 90.16 per cent
  6. 6. Toyota - 90.11 per cent
  7. 7. Volvo - 89.61 per cent
  8. 8. Hyundai - 89.04 per cent
  9. 9. MINI - 88.93 per cent
  10. 10. Mazda - 88.87 per cent

Least reliable car manufacturers 2018

Ford Focus vs Vauxhall Astra vs Volkswagen Golf

And so we arrive at the 'could-do-better' end of the most reliable car brands scale and the 10 least reliable car manufacturers in 2018. Propping up the table by a considerable margin is Chevrolet, while Vauxhall will be disappointed to have finished just one place from the bottom. 

It's a surprise to see Dacia so low having excelled in previous years, yet owners have spoken in Driver Power 2018 and they aren’t as happy as they have been in the past. Also finding a spot in the rogues gallery are Volkswagen and Audi, while it’s even more of a surprise to see Nissan languishing down there given the strong showing from its fellow Japanese marques.

  • 18. Ford - 87.00 per cent
  • 19. Volkswagen - 86.96 per cent
  • 20. Audi - 86.09 per cent
  • 21. Citroen - 85.82 per cent
  • 22. Alfa Romeo - 85.58 per cent
  • 23. Peugeot - 85.36 per cent
  • 24. Nissan - 85.21 per cent
  • 25. Dacia - 85.10 per cent
  • 26. Vauxhall - 83.64 per cent
  • 27. Chevrolet - 79.20 per cent

Do you own a car made my one of the most or least reliable manufacturers? Tell us about your experience below or take the new Driver Power survey here...

Skip advert
Advertisement
Web producer

Pete has over 20 years journalistic experience. Having previously worked for Ladbrokes and the Racing Post, he switched from sports writing to automotive journalism when joining Auto Express in 2015.

Find a car with the experts

Skip advert
Advertisement

Recommended

Take the Driver Power survey today: last chance to enter £1,000 prize draw
Driver Power car ownership

Take the Driver Power survey today: last chance to enter £1,000 prize draw

Tell us about your car in the Driver Power survey, you’ll be entered into a prize draw to win a £1,000 John Lewis voucher.
Articles
30 Apr 2025
Best electric car charging stations 2024: UK's top charger networks rated by EV owners
Best electric car charging stations 2024 - header

Best electric car charging stations 2024: UK's top charger networks rated by EV owners

The bad, the good and the outstanding; you rank the major players in the expanding UK charging network
Best cars & vans
13 Nov 2024
Most reliable cars to buy now
Most reliable cars - header image

Most reliable cars to buy now

How do you judge a new car’s reliability before taking ownership? Our Driver Power survey has the answer…
Best cars & vans
24 Sep 2024
Best car manufacturers 2024
Best car manufacturers 2024 - header

Best car manufacturers 2024

Drivers share real-world verdicts on the car manufacturers that they’re living with
News
7 Aug 2024

Most Popular

New Kia PV5 Passenger MPV undercuts the VW ID.Buzz by a huge £25k
Kia PV5 Passenger - show front

New Kia PV5 Passenger MPV undercuts the VW ID.Buzz by a huge £25k

New entry into the electric people carrier market undercuts the VW ID. Buzz by a significant margin
News
29 Apr 2025
Car Deal of the Day: BMW’s ultimate luxury SUV at an unusually low price
BMW X7 - front

Car Deal of the Day: BMW’s ultimate luxury SUV at an unusually low price

German firm’s flagship SUV could never be called cheap but it is exceptional value at £735 a month – making it our Deal of the Day for Sunday 27 April
News
27 Apr 2025
New 2025 Kia PV5 van starts from a tempting £22,645
Kia PV5 Cargo on display at Commercial Vehicle Show - front 3/4

New 2025 Kia PV5 van starts from a tempting £22,645

All-new entry into the van market promises competitive pricing and comes with a range of up to 247 miles
News
30 Apr 2025