Skip advert
Advertisement

Citroen tackles C4 Picasso suspension issues

Customers complained to BBC Watchdog of poor ride after gas escapes from air suspension system on rear wheels

citroen C4 Picasso

Citroen has agreed to cover 80 per cent of repair costs to air suspension systems on the previous generation Citroen C4 Picasso, after the problem was highlighted by a number of owners.

The BBC’s Watchdog programme reported that numerous owners had complained of the ride suddenly becoming bumpy on their previous generation C4 Picassos specified with air suspension. When they then told Citroen, most owners were told that it was wear and tear and they would have to cover the costs.

Advertisement - Article continues below

The problem occurred due to the housing for the air suspension being made of rubber and degrading over time. This caused air that is encased in it to escape.

CCTV camera car ban part of new fair deal for motorists

Citroen told the Watchdog programme: “It is important to note that the air springs on selected versions of previous generation C4 Picasso models are wear parts. Like all moving components in any suspension system on any car, they are subject to natural wear and tear. As a result, the rate at which they degrade will vary based on the age of the individual vehicle, mileage and conditions of use.”

However, following the complaints highlighted by the programme, the manufacturer agreed that it would cover the majority of repair costs for any cars up to 10 years old and 120,000 miles from the date of registration.

The company also stated that the fault would be detected automatically with a warning light appearing on the instrument panel, and that if a driver sees this, they should take the car to an authorised Citroen repairer.

• Crackdown on illegal foreign cars pays immediate dividends

Citroen has also assured owners of the latest C4 Picasso model, launched in 2013, that it is built on a completely new platform designed exclusively with steel spring suspension and isn’t affected by the issue.

Finally, customers who have already had work carried out or who require further information are asked to call the Citroen Contact Centre on 0800 3288 141 or to email cuk_contactcentre@citroen.com.

Have you been affected by the Citroen C4 Picasso suspension issue? Let us know in the comments section below...

Skip advert
Advertisement
Skip advert
Advertisement

Recommended

Best new cars coming soon: all the big new car launches due in 2025, 2026 and beyond
Best new cars coming soon - header image

Best new cars coming soon: all the big new car launches due in 2025, 2026 and beyond

These are the most important new cars headed our way, from brands including Audi, BMW, Dacia, Ferrari, Ford, Skoda and more
Best cars & vans
8 Apr 2025
Rétromobile 2025: inside France’s giant classic car show
Rétromobile 2025

Rétromobile 2025: inside France’s giant classic car show

Classic car shows can draw in massive crowds but Rétromobile is on a different scale…
News
5 Feb 2025
No new Citroen 2CV! Boss disappoints fans of the classic but promises 'affordable' and 'different' cars
No new Citroen 2CV

No new Citroen 2CV! Boss disappoints fans of the classic but promises 'affordable' and 'different' cars

Contrary to reports, Citroen isn’t eyeing up a modern 2CV, but will double down on offering “different” family cars
News
22 Jan 2025
Stellantis bets big on hybrid cars with expanded line-up plan
Peugeot 5008 - badge

Stellantis bets big on hybrid cars with expanded line-up plan

Parent company of Peugeot, Citroen and Alfa Romeo won’t hedge its bets, with plans afoot to bolster HEV offer
News
14 Jan 2025

Most Popular

New Kia PV5 Passenger MPV undercuts the VW ID.Buzz by a huge £25k
Kia PV5 Passenger - show front

New Kia PV5 Passenger MPV undercuts the VW ID.Buzz by a huge £25k

New entry into the electric people carrier market undercuts the VW ID. Buzz by a significant margin
News
29 Apr 2025
Car Deal of the Day: BMW’s ultimate luxury SUV at an unusually low price
BMW X7 - front

Car Deal of the Day: BMW’s ultimate luxury SUV at an unusually low price

German firm’s flagship SUV could never be called cheap but it is exceptional value at £735 a month – making it our Deal of the Day for Sunday 27 April
News
27 Apr 2025
New 2025 Kia PV5 van starts from a tempting £22,645
Kia PV5 Cargo on display at Commercial Vehicle Show - front 3/4

New 2025 Kia PV5 van starts from a tempting £22,645

All-new entry into the van market promises competitive pricing and comes with a range of up to 247 miles
News
30 Apr 2025