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In-depth reviews

Fiat 500X review - Reliability and Safety

Fiat’s reputation for reliability is not the greatest, and crash test results have disappointed too

Reliability and build quality have traditionally been a sticking point for Italian cars. Fiat still has a way to go when it comes to quality and customer service – but a 15th place finish in our 2019 Driver Power customer satisfaction survey is much better than the 24th place it managed back in 2015. 

The regular Fiat 500 is sliding down our survey of the top 75 cars when it came to reliability. You can’t read too much into that because the 500X uses an entirely different platform (it's based on the Jeep Renegade, which didn't feature in our survey) to the 500, but the 500X feels better built than you might expect.

In terms of cutting-edge safety equipment, the 500X breaks new ground for Fiat. Buyers can choose from different option packs (which save them up to 30 per cent compared to buying the options separately), one of which, called ‘Active Protection’, includes high-end tech including adaptive cruise control, auto braking (between 4mph and 120mph), blind spot assist, lane assist and a rear parking camera for squeezing into and out of tight spots.

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Sadly, that wasn’t enough to convince the Euro NCAP crash testers, who only awarded the 500X four out of five stars in 2014. Adult occupant protection was rated at 86 per cent and child protection at 85 per cent.

Warranty

It has a three-year warranty, but the 500X does get the benefit of unlimited mileage. Many three-year packages from other manufacturers include a 60,000 mile limit – although you can’t ignore the fact that Hyundai and Kia offer five- and seven-year deals. The Jeep Renegade, which shares many parts with the 500X, gets a five-year warranty.

Servicing

Annual interim service intervals for the 500X are recommended, while the petrol models have a major service at two years or 30,000 miles.

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