Mercedes GLA review - Reliability and safety
GLA customers should feel reassured by good levels of safety and decent reliability.
The GLA finished in 54th place on a 75-car list in our 2021 Driver Power customer satisfaction survey. Although this may seem a disappointing result, the previous model failed to make the list at all in 2020, so it will be interesting to see if the second-generation GLA can continue to make steady progress in the 2022 poll.
Mercedes itself has shown great improvement, moving up from 2020's 28th place (out of 30 manufacturers) in the Best brands survey, to a more encouraging 13th spot in 2021.
Safety is an area where Mercedes customers can feel reassured. While the latest GLA hasn’t yet been safety tested by Euro NCAP, the A-Class hatchback scored five stars in 2018, with adult and child occupant protection receiving scores of 96% and 91%, respectively.
With lots of standard safety equipment, we would expect the new GLA to perform just as well. It includes kit such as a lane-keeping assist system, Active Brake Assist, cruise control, auto headlights and rain-sensing wipers. The Premium Plus versions also feature Traffic Sign Assist which is able to recognise speed limits and road sign information and display them to the driver.
Mercedes’ warranty is a three-year/unlimited-mileage package. This is identical to the package supplied with Land Rover and BMW models, but goes one better than the Audi warranty, which limits cover to three years and 60,000 miles.
Mercedes offers its ServiceCare plans to help with scheduled servicing costs. Prices start from £30 a month, and you can pay either in monthly payments, or as a one-off upfront fee. If you buy your ServiceCare plan online and pay upfront, the manufacturer will offer a 20% discount on the total cost.
In this review
- 1Mercedes GLA reviewThe Mercedes GLA offers strong compact SUV credentials, with extra interior space, improved practicality and high levels of comfort and refinement.
- 2Engines, performance and driveThe GLA comes with a choice of petrol, diesel and plug-in hybrid engines, while the Mercedes-AMG versions offer plenty of performance.
- 3MPG, CO2 and running costsThe GLA petrol plug-in hybrid version is the most efficient choice, but make no mistake, running any Mercedes isn’t cheap.
- 4Interior, design and technologyMercedes has brought the GLA bang-up-to-date with sharper styling and the latest on-board tech.
- 5Practicality, comfort and boot spaceThe GLA has grown into a genuine small SUV, with a bigger boot and a focus on increased comfort.
- 6Reliability and safety - currently readingGLA customers should feel reassured by good levels of safety and decent reliability.