In-depth reviews

Mercedes GLA review - Reliability and safety

GLA customers should feel reassured by good levels of safety and decent reliability.

The GLA finished in 54th place on a 75-car list in our 2021 Driver Power customer satisfaction survey. Although this may seem a disappointing result, the previous model failed to make the list at all in 2020, so it will be interesting to see if the second-generation GLA can continue to make steady progress in the 2022 poll.

Mercedes itself has shown great improvement, moving up from 2020's 28th place (out of 30 manufacturers) in the Best brands survey, to a more encouraging 13th spot in 2021.

Safety is an area where Mercedes customers can feel reassured. While the latest GLA hasn’t yet been safety tested by Euro NCAP, the A-Class hatchback scored five stars in 2018, with adult and child occupant protection receiving scores of 96% and 91%, respectively. 

With lots of standard safety equipment, we would expect the new GLA to perform just as well. It includes kit such as a lane-keeping assist system, Active Brake Assist, cruise control, auto headlights and rain-sensing wipers. The Premium Plus versions also feature Traffic Sign Assist which is able to recognise speed limits and road sign information and display them to the driver. 

Warranty

Mercedes’ warranty is a three-year/unlimited-mileage package. This is identical to the package supplied with Land Rover and BMW models, but goes one better than the Audi warranty, which limits cover to three years and 60,000 miles.

Servicing

Mercedes offers its ServiceCare plans to help with scheduled servicing costs. Prices start from £30 a month, and you can pay either in monthly payments, or as a one-off upfront fee. If you buy your ServiceCare plan online and pay upfront, the manufacturer will offer a 20% discount on the total cost.

Next Steps

Which Is Best

Cheapest

  • Name
    GLA 180 Sport 5dr Auto
  • Gearbox type
    Semi-auto
  • Price
    £30,900

Most Economical

  • Name
    GLA 200d Sport 5dr Auto
  • Gearbox type
    Semi-auto
  • Price
    £33,550

Fastest

  • Name
    GLA 250 AMG Line 5dr Auto
  • Gearbox type
    Semi-auto
  • Price
    £35,450

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