In-depth reviews

Mercedes A-Class review - Reliability and safety

The A-Class has top marks for safety, but Mercedes has below average brand satisfaction rating

All versions of the A-Class come loaded with safety kit: an active bonnet, forward collision warning, autonomous emergency braking, auto headlights, and a glut of airbags are standard throughout the range. Also included is ‘Mercedes me connect’; an in-built system which not only keeps the driver within easy contact of approved breakdown services, but is also able to contact the emergency services in the event of a serious accident.

The Mercedes A-Class was assessed by Euro NCAP in 2018 and achieved a maximum five-star safety rating. Adult and child occupant protection scored an excellent 96% and 91%, respectively.

The A-Class appears to be solid in terms of reliability, and finished 36th out of 75 cars in our 2020 Driver Power customer satisfaction survey, but Mercedes as a brand finished a disappointing 28th out of 30 manufacturers. High running costs were highlighted by customers as a key point of concern.


As with other models in the Mercedes range, the A-Class comes with a three-year, unlimited mileage warranty. That’s a match for BMW’s standard warranty, and better than Audi’s which is capped at 60,000 miles over the three year period. 


Various service plans allow buyers to spread the cost of maintenance over monthly payments. A typical plan costs £30 per month, guaranteeing the price of parts and labour for up to three services.

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