Mercedes A-Class review - Reliability and safety
The A-Class gets top marks for safety, but servicing costs are more expensive compared to some rivals
All versions of the A-Class come loaded with safety kit: an active bonnet, forward collision warning, autonomous emergency braking (AEB), auto headlights, and a glut of airbags are standard throughout the range. Also included is ‘Mercedes me connect’; an in-built system which not only keeps the driver within easy contact of approved breakdown services, but is also able to contact the emergency services in the event of a serious accident.
The A-Class finished 39th on our list of the best cars to own based on owners' feedback from the 2023 Driver Power customer satisfaction survey. The premium hatchback also received a 93.77 per cent score for reliability. However, Mercedes as a brand finished a disappointing 25th (out of 32) in the best car manufacturers rankings – behind Jaguar and BMW.
As with other models in the Mercedes range, the A-Class comes with a three-year, unlimited mileage warranty. That’s a match for BMW’s standard warranty, and better than Audi’s which is capped at 60,000 miles over the three year period.
Various service plans allow buyers to spread the cost of maintenance over monthly payments. A typical plan costs around £30 per month, guaranteeing the price of parts and labour for up to three services.
In this review
- 1Mercedes A-Class reviewThe Mercedes A-Class is a premium hatch that is full of quality, with great on-board technology and a range of frugal engines
- 2Engines, performance and driveA great cruiser with strong performance, but the A-Class has uninspiring handling and the small petrol lacks refinement
- 3MPG, CO2 and running costsThe A-Class has excellent economy figures and solid residual values, but insurance costs are steep
- 4Interior, design and technologyGorgeous design and a smart, sophisticated interior make the A-Class an appealing choice
- 5Practicality, comfort and boot spaceBoot and cubby spaces are an improvement over the old car’s, but the A-Class is still not as roomy as an Audi A3
- 6Reliability and safety - currently readingThe A-Class gets top marks for safety, but servicing costs are more expensive compared to some rivals