Mercedes A-Class review - Reliability and safety
The A-Class gets top marks for safety, but Mercedes has mixed feedback from our Driver Power customer satisfaction survey
All versions of the A-Class come loaded with safety kit: an active bonnet, forward collision warning, autonomous emergency braking, auto headlights, and a glut of airbags are standard throughout the range. Also included is ‘Mercedes me connect’; an in-built system which not only keeps the driver within easy contact of approved breakdown services, but is also able to contact the emergency services in the event of a serious accident.
The A-Class appears to be solid in terms of reliability, and finished 36th out of 75 cars in our 2020 Driver Power customer satisfaction survey, but Mercedes as a brand finished a disappointing 28th out of 30 manufacturers. High running costs were highlighted by customers as a key point of concern.
As with other models in the Mercedes range, the A-Class comes with a three-year, unlimited mileage warranty. That’s a match for BMW’s standard warranty, and better than Audi’s which is capped at 60,000 miles over the three year period.
Various service plans allow buyers to spread the cost of maintenance over monthly payments. A typical plan costs £30 per month, guaranteeing the price of parts and labour for up to three services.
- 1VerdictThe latest Mercedes A-Class premium hatch is one of the most tech-laden cars on sale, of any size
- 2Engines, performance and driveA great cruiser with strong performance, but the A-Class has uninspiring handling and the small petrol lacks refinement
- 3MPG, CO2 and Running CostsThe A-Class has excellent economy figures and solid residual values, but insurance costs are steep
- 4Interior, design and technologyGorgeous design houses the finest infotainment system available at almost any price
- 5Practicality, comfort and boot spaceBoot and cubby spaces are an improvement over the old car’s, but the A-Class is still not as roomy as an Audi A3
- 6Reliability and Safety - currently readingThe A-Class gets top marks for safety, but Mercedes has mixed feedback from our Driver Power customer satisfaction survey