In-depth reviews

Hyundai i10 review - Reliability and safety

Hyundai is a solid performer in our Driver Power customer satisfaction survey, although the manufacturer will be disappointed with Euro NCAP's assessment of i10's safety

Although the i10 didn’t feature in our latest Driver Power customer satisfaction survey, the Hyundai brand was well represented, with the i20, Tucson and Ioniq all included in the 75-car list. In the best brands poll, Hyundai itself finished in 13th place out of 30 manufacturers, with owners praising running costs and reliability.

When safety-tested by Euro NCAP, the previous i10 model only achieved a four-star rating (out of a maximum five). It lost marks in the Safety Assist category, due to not having all safety kit offered as standard. 

Hyundai has addressed this issue on the latest car with a raft of active equipment for all cars, including Autonomous Emergency Braking, a Brake Assist System, a Driver Attention Alert and Lane Keep Assist with a Lane Departure Warning System. Only the Intelligent Speed Limit Warning System is optional - forming part of the Tech Pack.

However, the Euro NCAP testing procedure is far more stringent than in previous years, and the i10 received a three-star rating when tested in 2020. This is the same score as the Volkswagen up!, but it remains concerning that the safety report highlights key issues, particularly around driver protection in a side-impact crash situation.

Warranty

The i10 comes with Hyundai’s reassuring five-year unlimited-mileage warranty, which should give great peace of mind. Hyundai’s sister brand Kia does offer the Picanto with a seven-year/100,000 warranty, however.

Servicing

Hyundai offers buyers fixed-price servicing plans across its entire model range, meaning you pay a lump sum up front which covers all of your servicing costs over a certain period. The manufacturer also provides the ‘esensetials’ servicing programme for vehicles out of their normal warranty period.

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