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In-depth reviews

Ford C-MAX review - Reliability and Safety

Big and imposing with a raft of safety kit, but service costs are pricey

Overall Auto Express Rating

3.0 out of 5

Reliability and Safety Rating

4.0 out of 5

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The C-MAX was awarded a five-star Euro NCAP rating, but it was tested back in 2010, so it can't be directly compared to newer models because the test has been made harder in the ensuing years. Six airbags, ESP and a tyre pressure monitor come as standard, while active city braking, lane keep assist and departure warning, traffic sign recognition and auto high-beam lights are all offered as an option in a number of driver assistance packs. Adaptive cruise control is a further extra.

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Every C-MAX also gets driver, front passenger, side and curtain airbags, as well as Isofix child seat fixings. The C-MAX has occasionally made an appearance in teh Driver Power survey simply because it's one of the better selling MPVs for sale. It has never finished in the top 50, but of course practicality has been one of its strong points. However, if you want an MPV that will be good to own, it's worth noting that the Citroen C4 Picasso/SpaceTourer has consistently scored higher ratings than the C-MAX.

As a manufacturer, Ford only has a middling reputation, whether you're talking about its cars or its dealers. Still, Ford usually places higher than arch rival Vauxhall in this regard, so its 700+ franchises must be doing something right, although neither manufacturer rises out of the bottom half of the Driver Power survey that often. 

Warranty

The C-MAX comes with a standard three-year/60,000 mile warranty like the majority of new cars on sale today. However, during the first year mileage is unlimited and only once the second year of ownership commences does the 60,000 mile limit come into effect.

Servicing

Ford offers a two-year servicing pack on the C-MAX for around £340, which can be upgraded to five years for an extra £230. For total peace of mind, the £840 three-year Service Plan Plus scheme covers a wider array of maintenance items, such as dampers, brake pads, bulbs, wiper blades and the exhaust. 

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