In-depth reviews

Mercedes C-Class review - Reliability and safety

Mercedes offers exceptional standard safety kit for the C-Class, while customer feedback is improving

Euro NCAP hasn’t yet crash tested the latest C-Class, but with the executive saloon’s raft of standard safety kit, we’d expect nothing less than a top five-star score. All C-Class models feature a blind spot monitoring system, lane-keeping assistance, an autonomous emergency braking function and Attention Assist which detects driver fatigue on a longer journey and alerts you to take a break. 

Mercedes has also taken pedestrian safety into account by fitting its Active Bonnet tech to the C-Class: if an imminent collision is detected, the bonnet raises up to create a cushion between itself and the engine, helping to prevent injury to the pedestrian.

Mercedes achieved a much improved result in our 2021 Driver Power customer satisfaction survey: up to 13th position (out of 29 manufacturers) in the Best brands poll, compared with 28th spot in 2020. The C-Class didn’t feature in the latest Best cars to own survey, with the A-Class hatchback the highest ranking Mercedes model, in 23rd place.


Mercedes offers a three-year, unlimited mileage warranty for its C-Class, with an option to take out extended cover for a further 12 or 24 months at extra cost. Alternatively, a one-month rolling contract is also available.


The Mercedes ServiceCare plan allows you to spread servicing costs into monthly payments, or settled upfront as a one-off payment. Prices start from £30 per month.

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