Best dealers

The best dealers, revealed in our poll of 29,000 Auto Express readers

With the arrival of the new 62-plates, thousands of drivers will be looking to buy a new car. But which dealers are best?

We've rounded-up the best and worst dealers, as voted for by 29,000 motorists. We've also included your biggest gripes, too.

This year your dealer’s inability to fix cars’ faults was the main complaint for 24 of 30 brands. This suggests that technicians have become over-reliant on diagnostics machines and are reluctant to spend time investigating a problem the car claims it doesn’t have.

We’ve counted all the scores and analysed the results, and are delighted to announce the winners and losers.

Position Make Overall rating
1 Lexus 90.00%
2 Toyota 88.42%
3 Skoda 88.03%
4 Nissan 87.34%
5 Porsche 87.27%
6 Honda 87.17%
7 Jaguar 86.76%
8 Subaru 86.58%
9 Vauxhall 85.74%
10 Mercedes 85.70%
11 Saab 85.48%
12 Hyundai 85.32%
13 Suzuki 85.09%
14 Volvo 84.57%
15 MINI 83.88%
16 BMW 83.63%
17 Kia 83.48%
18 Audi 83.77%
19 Peugeot 83.28%
20 Land Rover 83.25%
21 Mitsubishi 82.99%
22 Smart 82.65%
23 Renault 82.38%
24 Citroen 82.23%
25 Volkswagen 82.21%
26 Ford 81.44%
27 Mazda 81.35%
28 SEAT 81.09%
29 Alfa Romeo 80.83%
30 Fiat 79.29%

How are our results calculated?

The results are based on nearly 29,000 readers' scores in seven categories – which covers everything from customer service to value and technical know-how.

Why doesn’t my insurer feature?

If your dealer is missing, it could be because it didn’t meet our strict minimum sample size criteria, which we use to guarantee robust results.

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