In-depth reviews

Lexus UX review - Reliability and safety

Safety and reliability come as standard with Lexus – you can buy a UX with confidence

The UX received a full five-star rating for safety from Euro NCAP in 2019. This included a 96 per cent rating for adult occupant protection, 85 per cent rating for child occupants, 82 per cent for vulnerable road users and 77 per cent for safety assistance equipment.  

All models are equipped with eight airbags and the Lexus Safety System+, comprising autonomous emergency braking, dynamic cruise control, pedestrian detection, lane keep assist, lane departure alert, steering assist and road sign assist.

It’s an impressive package, with the UX offering a semi-autonomous mode in stop-go traffic at speeds of up to 18mph. You can also set the cruise control to obey the speed limits posted on road signs.

Reliability isn’t likely to be an issue, with Lexus finishing top of our 2020 Driver Power customer satisfaction survey for best manufacturer. While its score of 90.85 per cent is calculated from a number of factors, strong reliability is one of the main reasons Lexus owners praise their cars.  

Warranty

Hybrid Lexus UX models are covered by a three-year/60,000-mile warranty, which is the same as you’ll find on rivals from Volkswagen and Audi. However, it lags behind the three-year/unlimited-mileage warranty offered by Mercedes and BMW. That said, Lexus does cover certain hybrid components for five years or 60,000 miles, whichever comes first. 

300 e models come with the same three-year/60,000-mile standard warranty for most parts, but the electric motor (including associated inverter and converter) are covered for five years or 60,000 miles. In addition to this, the high-voltage battery is covered for 8 years or 100,000 miles – whereby a pack will be replaced if maximum capacity drops below 70 per cent.

Even though the standard cover is less than what Toyota offers, with its five-year/100,000-mile warranty, owners can extend their warranty for up to 10 years or 140,000 miles. This extra cover is currently offered 24 months at a time and costs £495 for UX models.  

Servicing

Lexus recommends servicing UX models every 10,000 miles. Intermediate services, which start with an odd number (for example those at 10,000 and 30,000 miles) cost £270 while major services, which start with an even number, range from £435 to £670. 

Costs are significantly less for 300 e models. Intermediate services are priced at £130 and major services cost between £260 and £315.

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