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In-depth reviews

Lexus UX review - Reliability and Safety

Safety and reliability come as standard with Lexus – you can buy a UX with confidence

The UX hasn’t been crash-tested by Euro NCAP yet, but given that every Lexus of the past eight years has received a maximum five-star rating, we’d expect this latest model to follow suit. Further evidence is provided by the Toyota C-HR, which received the top overall rating in 2017, including an impressive set of sub-scores.

All models are equipped with eight airbags and the Lexus Safety System+, comprising autonomous emergency braking, dynamic cruise control, pedestrian detection, lane keep assist, lane departure alert, steering assist and road sign assist.

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It’s an impressive package, with the UX offering a semi-autonomous mode in stop-go traffic at speeds of up to 18mph. You can also set the cruise control to obey the speed limits posted on road signs.

Reliability isn’t likely to be an issue, with Lexus finishing top of our 2018 Driver Power customer satisfaction survey with a score of 95.12 per cent – nearly 4 per cent ahead of Jaguar in second place.

The dealers are good, too, with Lexus topping the list of 24 manufacturers, scoring 90.23 per cent. In fact, Lexus didn’t finish lower than fourth in any of the individual categories – a remarkable achievement.

Warranty

The Lexus UX is covered by a three-year/60,000-mile warranty, which is the same as you’ll find on rivals from Volkswagen and Audi. However, it lags behind the three-year/unlimited-mileage warranty offered by Mercedes and BMW.

This is surprising, given that Lexus sister brand Toyota offers a five-year/100,000-mile warranty. On the plus side, the hybrid components and hybrid battery are covered by a five-year/60,000-mile warranty. It’s also possible to cover the UX for up to 10 years or 140,000 miles, but Lexus has yet to confirm the pricing. As an example, a two-year extended warranty on the NX costs £800.

Servicing

Fixed-price servicing is available for all Lexus models, and although pricing and service intervals haven’t been confirmed, we’d expect the UX to require a major service ever 20,000 miles and an intermediate service every 10,000 miles.

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