Lexus UX - Reliability and safety

The Lexus UX received the maximum five out of five star rating from safety experts Euro NCAP in 2019. This included a 96 per cent rating for adult occupant protection, 85 per cent rating for child occupants, 82 per cent for vulnerable road users and 77 per cent for safety assistance equipment.  

All models are equipped with eight airbags and the Lexus Safety System+, comprising of autonomous emergency braking with pedestrian protection, adaptive cruise control, lane keep assist, lane departure alert, and road sign assist.

It’s an impressive package, with the UX offering a semi-autonomous mode in stop-go traffic at speeds of up to 18mph. You can also set the cruise control to obey the speed limits posted on road signs.

Reliability isn’t likely to be an issue, with Lexus still ranking highly according to the latest 2023 Driver Power customer satisfaction survey. The brand finished in eighth place out of 32 manufactures, ahead of Jaguar in 10th, BMW in 21st, and Mercedes in 25th. The UX was in 38th place out of 75 cars, finishing above other premium SUVs like the Volvo XC40 in 61st place, or EVs like the Kia E-Niro in 44th, or the Jaguar I-Pace in 65th.

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Warranty

All Lexus UX models are covered by a three-year/60,000-mile warranty, which is the same as you’ll find on rivals from Volkswagen and Audi. However, with the Lexus Relax warranty, every time you service your vehicle at a Lexus Centre, a 12-month warranty is included for up to 10 years or 100,000 miles, whichever comes first.

As standard, the hybrid system is covered by a separate warranty of up to five years/60,000 miles, but this can be extended to 10 years/100,000 miles. After that, you can get a one-year or 10,000-mile warranty as part of a Hybrid Health Check service every time you go in for annual franchised dealer servicing. You can continue to do this until the car reaches 15 years old.

Servicing

Lexus recommends servicing UX models annually or every 10,000 miles in order to preserve the manufacturer’s warranty for up to 10 years or 100,000 miles. Servicing costs for the electric 300e will be slightly less than for the 300h hybrid since there’s no engine in which you have to change the oil.