In-depth reviews

Jaguar XF review - Reliability and Safety

Strong standard safety kit and good Driver Power results, but customers question XF reliability

Jaguar is a consistently better performer than Audi, BMW or Mercedes in our Driver Power customer satisfaction survey, and has frequently made the top 10 of our manufacturer poll. It's on a par with Volvo for customer satisfaction, although all of these manufacturers have to play second fiddle to regular Driver Power front runner Lexus.

In the 2019 survey, Jaguar again trounced its premium rivals by finishing a solid 9th out of 30 manufacturers, while the XF placed a credible 42nd out of 100 cars. It should be noted, though, that there was concerning feedback around reliability, with 26% of owners reporting a fault with their XF. Around a fifth of these problems related to an electrical issue.

XF owners appreciate their cars for their performance, comfort and looks, and if Jag was able to resolve these reliability issues, then it will be able to finish even higher in the poll results.

There’s lots of safety kit as standard in the XF. Even the entry-level Prestige model comes fitted with lane departure warning and autonomous braking - these are options on the Audi A6 or BMW 5 Series. In the 2015 round of Euro NCAP crash testing, this kit and the solid body shell helped the XF earn a full five-star safety rating. 

Warranty

The XF comes with a three-year/unlimited mileage warranty, which is standard for the sector, although Audi's similar cover has a 60,000-mile distance limit. There’s also three years’ roadside assistance with Jag's policy, so if the car should break down inside the standard warranty period, you’ll be recovered without quibble.

Servicing

Jaguar offers a five-year/50,000-mile servicing package that matches BMW Service Inclusive plan for the 520d. There’s the option to increase the distance covered to 75,000 miles for drivers who cover longer distances, for a small fee of around £150. That's on top of the plan's basic price.

If you manage to source a used petrol S model, then routine maintenance will be a bit more expensive, as Jaguar charges more for the five-year/50,000-mile pack on its supercharged 3.0-litre V6.

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