Jaguar XF review - Reliability and Safety

Jaguar is a consistently better performer than Audi, BMW or Mercedes in our Driver Power customer satisfaction survey, and has frequently made the top 10 of our manufacturer poll. It's on a par with Volvo for customer satisfaction, although all of these manufacturers have to play second fiddle to regular Driver Power front runner Lexus.

XF owners appreciate their cars for their performance, comfort and looks, but reliability appears to be a regular cause for complaint, and this is dragging the company's overall scores down. If Jag was able to resolve these issues, then it will be able to finish even higher in the poll results.

There’s lots of safety kit as standard in the XF. Even the entry-level Prestige model comes fitted with lane departure warning and autonomous braking - these are options on the Audi A6 or BMW 5 Series. In the 2015 round of Euro NCAP crash testing, this kit and the solid bodyshell helped the XF earn a full five-star safety rating. 

Warranty

The XF comes with a three-year/unlimited mileage warranty, which is standard for the sector, although Audi's similar cover has a 60,000-mile distance limit. There’s also three years’ roadside assistance with Jag's policy, so if the car should break down inside the standard warranty period, you’ll be recovered without quibble.

Servicing

Jaguar offers a five-year/50,000-mile servicing package that matches BMW Service Inclusive plan for the 520d. There’s the option to increase the distance covered to 75,000 miles for drivers who cover longer distances, for a small fee of around £150. That's on top of the plan's basic price.

If you manage to source a used petrol S model, then routine maintenance will be a bit more expensive, as Jaguar charges more for the five-year/50,000-mile pack on its supercharged 3.0-litre V6.