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In-depth reviews

Polestar 2 review - Reliability and safety

Polestar includes a great level of safety kit for the 2, and has delivered impressive results in the latest Driver Power customer satisfaction survey

Overall Auto Express Rating

3.5 out of 5

Reliability and safety Rating

4.5 out of 5

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Polestar is still a relatively new manufacturer, but the 2 shares its platform and running gear with the electric Volvo XC40 Recharge and C40 Recharge, so we don’t expect reliability to be too much of an issue. There was a recall notice, issued in 2020, concerning faulty power inverters and potential loss of drive. However, Polestar was quick to address this issue and fix affected customer cars.

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Even in the short time they’ve been around, it appears the Polestar 2 and the Swedish EV brand as a whole have made quite the impression on UK buyers, based on the results of the 2023 Driver Power owner satisfaction survey. The Polestar 2 managed to finish 17th on our best cars to own list based on owners’ feedback – ahead of the Tesla Model 3 in 22nd place. Meanwhile, Polestar made its debut on the best car manufacturer rankings in second place – ahead of Tesla in third, and only behind Porsche.

Industry experts Euro NCAP released its crash-test results for the Polestar 2 in March 2021 and it performed very well. The electric fastback was awarded the organisation’s maximum five-star overall rating – which wasn’t affected by the change from front to rear-wheel drive for Single Motor variants –  plus scores of 92 and 89 per cent for adult occupant protection and child protection, respectively. 

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The 2 also received an 86 per cent score in the safety assistance category, and comes with a full suite of safety systems as standard. Every Polestar 2 comes with a collision mitigation system, which uses front and rear-facing radars to take 'preventative measures' such as applying the brakes if a crash is likely to occur and the driver doesn’t react quickly enough. Other standard kit includes driver-awareness systems like blind-spot information with steering support, rear collision warning and mitigation, and a 360-degree parking camera.

More features are available as part of the optional Pilot Pack, which includes 'Pilot Assist' lane-keeping assistance, Pixel LED headlights, LED front fog lights with cornering function and adaptive cruise control.

Warranty

Polestar offers three-year/60,000-mile warranty cover for the 2, while Tesla provides a four-year/50,000-mile warranty for the Model 3 and the Hyundai Ioniq 6 has no mileage limits on its five-year coverage. The Polestar’s battery is covered by a separate eight-year/100,000-mile warranty.

Servicing

Any new purchase of a Polestar 2 includes free servicing for three years (up to a maximum 31,250 miles) at an authorised Polestar service partner, along with three years roadside assistance. Polestar says the 2 generally doesn't need to be serviced for up to 2 years or more than 18,000 miles (30,000 km). Polestar will contact you when your car needs maintenance or you can book your Polestar in for a service if a message pops up on the car's screen.

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