Audi Q5 review - Reliability and Safety
New engines and chassis should bring improved reliability. Plenty of safety kit and a strong NCAP rating provide peace of mind
The Q5 gets plenty of fancy safety technology - though some of it will be offered as cost options via additional packs branded Tour, City and Parking.
Adaptive cruise control can steer the vehicle when it’s crawling along in a traffic jam. There’s lane assist to help keep the car in lane when you’re moving more quickly, and a warning system that will tell you if you’re driving an unsafe distance behind the car in front.
The Q5’s rear sensors are used for more than just improved security when parking, too. They offer ‘Cross traffic assist’, which watches for oncoming cars that will pass behind you, and can warn you and then ultimately stop the car if you’re about to reverse out into their path.
Blind spot monitors are also used to offer ‘exit protection’, which monitors the sides of the Q5 as you prepare to leave the vehicle. It will flash red lights in the door handle recesses if it thinks you’re about to open the door in the path of a pedestrian or cyclist - and can also stop the doors from being opened altogether if it thinks you’re going to ignore its warning.
The Audi Q5 finished in a respectable 37th place out of 100 cars in our 2019 Driver Power owner satisfaction survey. Owners were impressed with the car’s quiet engines, solid build and great sat-nav, but running costs and steering were not rated highly. Around a fifth of Q5 owners surveyed reported having experienced a fault with their cars.
The Q5 was given a five-star Euro NCAP rating when tested in 2017, gaining 93% for occupant safety, 86% for child security and 73% for pedestrian impact protection.
Audi offers a standard three-year warranty with a 60,000-mile limit. This is slightly behind BMW's warranty, which lasts for the same amount of time, but has unlimited mileage cover.
Audi offers extensions to its cover that can take it up to five years and 90,000 miles, which can be added when you spec up your new Q5.
Servicing requirements are in line with the A4's and previous generation of Q5. That means variable servicing intervals, with fixed inspection services every 9,000 miles.
Service costs are reasonable, with an interim service costing around £170 and a major one around £325. Of course there are also servicing packages available, which again can be bundled in with any finance package you take out to buy a Q5.
In this review
- 1VerdictThe Audi Q5 is refined and comfortable, but other SUV rivals offer a bit more involvement and agility
- 2Engines, performance and driveExcellent cruising refinement, but despite a composed chassis and comfortable suspension, it's not the most involving drive
- 3MPG, CO2 and Running CostsLighter construction, part-time quattro four-wheel drive and revised engines should deliver good efficiency
- 4Interior, design and technologyFamiliar design cues from the likes of the Audi A4, but the Q5's cabin is smart, functional and beautifully finished
- 5Practicality, comfort and boot spaceCapable enough, with flexible rear seat configuration as an option - but no better than the class average
- 6Reliability and Safety - currently readingNew engines and chassis should bring improved reliability. Plenty of safety kit and a strong NCAP rating provide peace of mind
- 7Long term reviewFinal report: plug-in hybrid Audi Q5 rocked our man’s world for five months