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Consumer

Exclusive: survey reveals drivers ignore winter dangers
Winter driving, snow, crash, accident

Exclusive: survey reveals drivers ignore winter dangers

The AA says half of all winter breakdowns are preventable, but 30 per cent neglect essential checks
News
21 Nov 2014
Road safety groups eye drink-drive limit cut
Road safety week, motorway, accident, highways agency

Road safety groups eye drink-drive limit cut

Safety organisations call for change to drink-drive limit & driver development ahead of General Election
News
20 Nov 2014
Apple Watch - is the 'iWatch' legal for driving?

Apple Watch - is the 'iWatch' legal for driving?

Is it legal to use Apple Watch wearable technology while driving?
News
10 Sep 2014
Female drink-drive convictions almost double
Drink driving

Female drink-drive convictions almost double

New report calls on drink-drive limit to be lowered as number of female drink drivers has risen since 1998
News
9 Sep 2014
Watchdog: Warranty woe as provider goes bust
Watchdog aftermarket warranty

Watchdog: Warranty woe as provider goes bust

Our reader took out an aftermarket warranty but when the garage ceased trading, his cover was null and void...
News
5 Dec 2012
Watchdog: Reader charged £150 for not parking

Watchdog: Reader charged £150 for not parking

Private parking firm recorded our reader on CCTV, got his details from the DVLA and is now chasing him for money
News
28 Nov 2012
Watchdog: Driver foots the bill after tyres mix-up
Driver foots the bill after tyres mix-up

Watchdog: Driver foots the bill after tyres mix-up

Reader had done 3,000 miles before realising his tyres had wrong load index
News
21 Nov 2012
Watchdog: Shopping around for car insurance
Shopping around for car insurance

Watchdog: Shopping around for car insurance

Comparison sites promise big savings, but do they give you the best deal?
News
7 Nov 2012
Watchdog: Refund row over insurance policy

Watchdog: Refund row over insurance policy

Our reader is offered just £10 of the £250 he paid to insure his Volkswagen Golf, after cancelling his policy early
News
31 Oct 2012
Watchdog: Why dealers aren’t fixing your car
Watchdog: Why dealers aren’t fixing your car

Watchdog: Why dealers aren’t fixing your car

Our industry insider explains why hi-tech cars are making it harder than ever for garages to diagnose faults
News
24 Oct 2012
Watchdog: Shock cost of built-in sat-nav updates
Watchdog: Shock cost of built-in sat-nav updates

Watchdog: Shock cost of built-in sat-nav updates

Keeping your sat-nav up-to-date could cost £100s every year
News
10 Oct 2012
Watchdog: Car insurance – the ‘keys in car’ clause
Watchdog: Car insurance – the ‘keys in car’ clause

Watchdog: Car insurance – the ‘keys in car’ clause

Super exclusions in your insurance policy can see your cover voided
News
3 Oct 2012
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Watchdog: Kia acts on owner's YouTube protest
Watchdog: Kia acts on owner's YouTube protest

Watchdog: Kia acts on owner's YouTube protest

Reader finally gets a fair deal for his faulty Soul, after help from Auto Express
News
26 Sep 2012
Watchdog: Spare car keys
Hyundai Getz spare key problem

Watchdog: Spare car keys

When our reader realised the spare key to his car didn’t work, his dealer confessed it had given him the wrong one...
News
12 Sep 2012
Watchdog: Faulty safety systems
Watchdog: Faulty safety systems

Watchdog: Faulty safety systems

Why fork out on expensive safety systems if you can't rely on them?
News
5 Sep 2012
Watchdog: Dealer overcharges on warranty fix
Watchdog

Watchdog: Dealer overcharges on warranty fix

Fiat 500 owner was told 'book' time for work was 1.5 hours - but the garage charged for 2.3 hours
News
4 Jul 2012
Watchdog: Can CD-Rs invalidate warranties?
Watchdog: Can CD-Rs invalidate warranties?

Watchdog: Can CD-Rs invalidate warranties?

Our reader was told repairs to his Audi’s entertainment system wouldn’t be covered by warranty because he’d used a homemade CD
News
27 Jun 2012
Watchdog: Keeping your warranty valid
Watchdog Citroen C3 Picasso

Watchdog: Keeping your warranty valid

Servicing your car at an independent garage won't invalidate a manufacturer warranty, as long as you follow our advice
News
20 Jun 2012
Watchdog: Courtesy car fiasco
Watchdog: Courtesy car fiasco

Watchdog: Courtesy car fiasco

Teen driver was left grounded after his months-old Kia Rio was taken off the road
News
13 Jun 2012
Watchdog: Unfair MoT failures
Unfair MoT failures

Watchdog: Unfair MoT failures

Roadworthy Mitsubishi Evo fails its MoT on a technicality, because of a poorly-worded rule
News
6 Jun 2012
Watchdog: Fix for Avensis fault
Fix for Avensis fault

Watchdog: Fix for Avensis fault

Toyota gets factory engineers in to fix a noisy fault on an Avensis, after Auto Express gets involved
News
30 May 2012
Watchdog: Black box fault
Watchdog: Black box fault

Watchdog: Black box fault

Insurance black boxes under fire for logging speeding offences that never happened
News
23 May 2012
Watchdog: Company car tax
Watchdog: Company car tax

Watchdog: Company car tax

Does company car tax really add up? We see if the Benefit In Kind system is fair for motorists
News
16 May 2012
New car spec blunder
Watchdog: New car spec blunder

New car spec blunder

Our reader is left furious after new Ford Focus is delivered without the promised specification
News
9 May 2012
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Watchdog: Warranty cover falls short
Watchdog: Warranty cover falls short

Watchdog: Warranty cover falls short

Aftermarket warranty company blames Subaru for engine failure, leaving our reader out of pocket
News
2 May 2012
Watchdog: Write-off battle
Watchdog: Write-off battle

Watchdog: Write-off battle

Insurance company leaves reader without a courtesy car after her Vauxhall Zafira was written off in a collision with uninsured driver
News
25 Apr 2012
Watchdog: Shock car hire charge
Shock car hire charge

Watchdog: Shock car hire charge

Credit hire firm refused to downgrade reader's £375-a-day hire car, which would have cost insurance company over £20,000
News
18 Apr 2012
Watchdog: £561 bill after botched repair
Watchdog: £561 bill after botched repair

Watchdog: £561 bill after botched repair

Audi A3 Sportback owner left to pick up tab, after being sold car with badly repaired accident damage
News
4 Apr 2012
Watchdog: Flywheel replacement farce
Watchdog: Flywheel replacement farce

Watchdog: Flywheel replacement farce

Owner stuck with £1,700 bill after dual-mass flywheel breaks four times in four years
News
28 Mar 2012
Watchdog: Hyundai refuses warranty pay-out
Hyundai refuses warranty pay-out

Watchdog: Hyundai refuses warranty pay-out

Faulty oil pump on Santa Fe was repeatedly ignored by dealer until warranty expired
News
21 Mar 2012
Watchdog: Daytime Running Lights rip-off
Daytime Running Lights rip-off

Watchdog: Daytime Running Lights rip-off

Reader Barry Morecombe was amazed at Vauxhall's definition of “Daytime Running Lights” on his new Antara…
News
7 Mar 2012
Watchdog: £75 offer for five-month delay
Volvo's £75 offer for five-month delay

Watchdog: £75 offer for five-month delay

Volvo settles five-month parts delay with £75 worth of “goodwill” vouchers for furious XC90 customer
News
29 Feb 2012
Watchdog: Mis-selling car hire cover
Watchdog Conor Mills

Watchdog: Mis-selling car hire cover

Scaremongering by big-brand car hire firm dupes motorist into buying unnecessary insurance
News
22 Feb 2012
Watchdog: Holes in Ford's rust warranty
Louise MacLachlan's Ford Ka

Watchdog: Holes in Ford's rust warranty

Louise MacLachlan found rust on her four-year-old Ford Ka. But Ford said it wasn't covered by the extended warranty...
News
15 Feb 2012
Watchdog: Two-month wait for door handle
Peter Matthews

Watchdog: Two-month wait for door handle

Peter Matthews ordered a door handle for his BMW in November. He waited months for it to arrive
News
8 Feb 2012
Watchdog: Rusty alloys in a fix
Watchdog: Rusty alloys in a fix

Watchdog: Rusty alloys in a fix

Karl Vincent was left reeling over Mercedes' response to rust on the alloys of his C-Class
News
1 Feb 2012
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