Jaguar E-Pace review - Reliability and safety

A good Euro NCAP score puts the Jag in good stead, but we’re still waiting for owner feedback on reliability

Euro NCAP testing has resulted in a reassuring full five-star score for the E-Pace, which performed particularly strongly in pedestrian crash testing thanks to a standard pedestrian airbag. However, its adult occupant protection score of 86% lags a little behind the safety benchmark for the class – the Volvo XC40

Across the line-up, the level of standard safety and assistance equipment is as you’d expect of a premium SUV. All Jaguar E-Paces are fitted with lane keep assist, driver monitoring systems, a reversing camera and rear parking sensors. Of course, a sophisticated automatic emergency braking system is included by default as well.

A wealth of other safety and assistance features can be specified. A Drive Pack includes adaptive cruise control with traffic jam assist, which can keep the vehicle moving in stop/start traffic with no input from the driver. Blind spot assistance is optional too. 

The E-Pace has yet to appear in the Driver Power owner satisfaction survey, although Jaguar as a marque is a consistent finisher in the top 10 marques surveyed. However, the British brand places poorly for reliability, and a higher than average percentage of Jaguar owners reporting having encountered an issue with their car, chiefly with electrical systems.

Warranty

Jaguar’s standard warranty package stands at three years with unlimited miles, which is more or less the industry standard, although some rivals put a 60,000-mile limit on this cover. Customisable extended warranties are available too, with quotes available on request if you submit your vehicle’s age, condition and mileage online with Jaguar.

Servicing

Jaguar offers tailored servicing plans for the E-Pace, with plans of up to five years in length available. A five-year/50,000-mile service plan costs about £650 right now, and is the same price for both petrol and diesel models.

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