Mercedes CLS review - Reliability and Safety
Mercedes has a solid reputation for reliability and safety – and the new CLS comes loaded with standard kit
Despite a small production quality blip in the late 1990s and early 2000s, Mercedes has a hard fought and well deserved reputation for reliability. Safety has always been of paramount importance, with many world firsts trickling down from S-Class to E-Class, A-Class and, of course, the CLS models too.
Every car comes with Mercedes-Benz Intelligent Drive, which the firm claims “takes the stress and strain out of every journeys”. Using a suite of sensors, the CLS monitors the road in every direction, and can actively sense dangerous situations – applying the brakes if necessary. Of course, every CLS comes with a long list of airbags, too.
Mercedes finished in 20th position in the 2018 Driver Power Survey, behind its main German rivals BMW and Audi, as well as Japanese giants Lexus, too. The CLS is too new and too exclusive to feature in the individual model round-up for now.
Every new Mercedes comes with a three-year unlimited mileage warranty, so if you cover more than 20,000 miles per year, it trumps the Audi A7’s three-year/60,000-mile cap. Of course, all consumables like tyres and brakes are excluded, but reliability is good so these shouldn’t need replacing more than on an equivalent A7 or BMW 6 Series.
Mercedes offers fixed-price service plans across the range, and these apply to the CLS, too. Using figures for the previous-generation model, a Mercedes ServiceCare plan starts from £34 per month, based on a two-year/two service deal.
If you intend to keep your car a little longer, a three-year deal (with three services) might make more sense. This bumps things up to £37 per month, while four years and four services will cost £38 per month. If you cover higher mileages and need to service your CLS more often, it could cost you as much as £152 per month – but that does account for four services in the first year.
In this review
- 1Mercedes CLS reviewThe Mercedes CLS was the original premium four-door coupe, but this third-generation car moves the game on in almost every area
- 2Engines, performance and driveElegant, comfortable and quick, the CLS is a relaxing cruiser, but don’t expect much fun behind the wheel
- 3MPG, CO2 and Running CostsThe CLS is pretty economical for such a large and luxurious car, but insurance premiums are high
- 4Interior, design and technologyLike most modern Mercs, the CLS feels luxurious and built to last. Every model comes loaded with the latest tech, too
- 5Practicality, comfort and boot spaceYou don’t buy a four-door coupe looking for saloon levels of practicality, but the CLS does a good job of accommodating passengers
- 6Reliability and Safety - currently readingMercedes has a solid reputation for reliability and safety – and the new CLS comes loaded with standard kit