Vauxhall Insignia review - Reliability and safety
The Insignia achieves full marks for safety, but Vauxhall needs to improve poor Driver Power customer satisfaction rating
After finishing 22nd overall in our 2018 Driver Power customer satisfaction survey, Vauxhall posted an even worse score in 2019, coming in at 29th position, which it unfortunately maintained in the 2020 poll. It will be interesting to see how it fares in our Driver Power poll once the effects of its buyout by PSA/Stellantis start to trickle down to drivers.
In 2017 the Insignia scored five stars for crash safety from Euro NCAP, with strong scores in every category. The 93 per cent rating for adult protection is excellent, while 78 per cent for pedestrian safety is nearly twice as good as the previous-generation car’s score.
Standard safety kit is good and includes cruise control with a speed limiter, a forward collision alert, a lane departure warning with lane assist, auto emergency braking and traffic sign recognition.
Vauxhall offers the industry-standard three-year warranty with the Insignia, limited to 60,000 miles in the last year of cover. You also get six years of rust coverage for the bodywork.
Vauxhall offers fixed-price service plans that you can pay for monthly alongside your PCP deal, if you choose to buy the car that way. There’s even a free Vauxhall Service Club you can join that gets you money off the services if you don’t have the fixed-price plan.
In this review
- 1Vauxhall Insignia reviewThe Vauxhall Insignia is a practical, well-equipped family hatch, although top-of-the-range models are expensive to buy
- 2Engines, performance and driveThe Vauxhall Insignia is good to drive, with a compliant ride and tidy handling
- 3MPG, CO2 and Running CostsThe Vauxhall Insignia diesel models offer a good mix of power and economy, although there's no petrol plug-in hybrid tech
- 4Interior, design and technologyThe Vauxhall Insignia benefits from a a handsome design and decent levels of standard kit
- 5Practicality, comfort and boot spaceThe Vauxhall Insignia is a practical family hatch with a big boot and plenty of passenger space
- 6Reliability and Safety - currently readingThe Insignia achieves full marks for safety, but Vauxhall needs to improve poor Driver Power customer satisfaction rating