Skip advert
Advertisement
In-depth reviews

Audi Q4 e-tron - Reliability and safety

Excellent safety kit is reassuring, but Audi had a real shocker in the latest Driver Power owner satisfaction survey

Overall Auto Express Rating

4.5 out of 5

Reliability and safety Rating

4.0 out of 5

Price
£51,860 to £69,035
Find your Audi Q4 e-tron
Offers from our trusted partners on this car and its predecessors...
Hassle-free way to a brand new car
Or are you looking to sell your car?
Customers got an average £1000 more vs part exchange quotes
Advertisement

Audi has a reputation for producing stylish, premium cars with a high level of fit and finish. However, owners are less than pleased with their cars, as Audi finished 30th out of 32 brands in our best car manufacturer rankings for 2023, based on customer feedback from the latest Driver Power owner satisfaction survey. Not only did the brand fall from 22nd place in 2022, but it was several spots behind key rivals BMW and Mercedes

Advertisement - Article continues below

Two Audis did manage to make their way onto our list of the best cars to own – also based on our 2023 Driver Power survey results – with the Audi Q3 SUV finishing in 27th place, and the Audi A5 coupe sitting at 71st.

With the Q4 e-tron’s MEB architecture now widely used across the VW Group, reliability should be good. As a marker of the platform’s impressive flexibility, Ford has also used the tech as the underpinnings for its new Explorer SUV.

When tested in 2021, the Q4 e-tron achieved the maximum five-star rating from industry body Euro NCAP. It scored an impressive 93 per cent for adult occupant protection and 89 per cent for child passenger protection. The standard safety kit is good, with all models featuring cruise control with a speed limiter and a lane departure warning. 

Skip advert
Advertisement
Skip advert
Advertisement - Article continues below

Audi also offers packs including extra safety kit, such as the Safety Package Plus with Audi Pre Sense that incorporates motorway traffic assistance functions, and side assist and cross traffic assist to warn you of cars and pedestrians when pulling out of junctions and parking spaces.

Warranty

Audi provides a fairly standard three-year/60,000-mile warranty, but buyers can increase this to four years/75,000 miles and five years/90,000 miles of cover. A separate eight-year/100,000-mile guarantee covers the Q4 e-tron’s battery.

Servicing

A further benefit to buying an all-electric car, aside from not producing any tailpipe emissions and potentially lower running costs, is that it needs much less maintenance than a combustion-engined model. This is borne out by Audi’s recommended two-year/19,000-mile service intervals for the Q4 e-tron.

Like many other manufacturers, Audi offers service plans to help spread scheduled maintenance costs. In the case of the Q4 e-tron, there are 3 individual plans on offer: Level 1 is designed for those covering lower mileages, with Level 2 increasing the cover to 36 months. Finally, Level 3 adds MOT tests for years 3 and 4 of ownership, and will set you back about £1,000 if you pay upfront or close to £45 per month if you choose to spread the cost.

Skip advert
Advertisement
Head of digital content

Steve looks after the Auto Express website; planning new content, growing online traffic and managing the web team. He’s been a motoring journalist, road tester and editor for over 20 years, contributing to titles including MSN Cars, Auto Trader, The Scotsman and The Wall Street Journal.

Skip advert
Advertisement

Have you considered?

New Ford Capri ride review: a first taste of the divisive electric SUV
New Ford Capri - front cornering
Road tests
12 Jul 2024

New Ford Capri ride review: a first taste of the divisive electric SUV

Volkswagen ID.7 review
Volkswagen ID.7 - front tracking
In-depth reviews
8 Jul 2024

Volkswagen ID.7 review

New Volkswagen ID. Buzz LWB 2024 review: electric MPV finally gets seven seats
Volkswagen ID. Buzz LWB - front
Road tests
4 Jul 2024

New Volkswagen ID. Buzz LWB 2024 review: electric MPV finally gets seven seats

Most Popular

New Ford Capri preview: famous name returns on 390-mile electric coupe-SUV
Ford Capri - front action
News

New Ford Capri preview: famous name returns on 390-mile electric coupe-SUV

Ford has reimagined one of its most iconic nameplates as a rival for the Volkswagen ID.5 and Skoda Enyaq Coupe
12 Jul 2024
New Alfa Romeo Junior 2024 review: the best Alfa in a generation
Alfa Romeo Junior - front
Road tests

New Alfa Romeo Junior 2024 review: the best Alfa in a generation

The new Alfa Romeo Junior is an impressive EV that’s great to drive and packed with quality
9 Jul 2024
Covers are off new MG HS family SUV at Goodwood Festival of Speed
MG HS on display at Goodwood Festival of Speed 2024 - front static
News

Covers are off new MG HS family SUV at Goodwood Festival of Speed

The previous MG HS was a big-seller for MG in the UK and there are high hopes for this one…
12 Jul 2024