In-depth reviews

Citroen Dispatch van review

The mid-size Citroen Dispatch has its sights on rivals from the Ford Transit Custom to Volkswagen Transporter

Overall Auto Express Rating

4.0 out of 5

  • Cabin and ride comfort, economy and safety features
  • Lack of steering feel, extra cost of safety items

The Citroen Dispatch van was launched in 2016, and it's part of a three-model line-up with the Peugeot Expert and Toyota Proace. While rival makers have refined and updated their own mid-size vans, the Dispatch was an all-new model, available in three body lengths and two wheelbases, but with a single roof height.

The latest Dispatch uses the same PSA platform as the Peugeot 308 and Citroen C4 Picasso, and as a result, this is a van that's more like a car to drive than many rivals, while the single roof height on offer means all versions should be able to fit in a standard multi-storey car park. But the other benefit is that Citroen has been able to add its latest safety and driver assist technology to the Dispatch.

There are three versions of the Dispatch panel van – XS, M and XL – while a six-seater crew van and a nine-seat combi are also available. There are two wheelbase lengths, and the rear oblique wishbone suspension set-up can be fitted with variable stiffness shocks and springs to cater for different loads. Citroen also offers a platform cab variant for customers requiring custom rear bodywork.

All engines in the Citroen Dispatch are Euro 6 emissions compliant. There are 1.6 and 2.0-litre BlueHDi diesels on offer, with the former in 95 and 115 guises, while the 2.0-litre comes in 120, 150 and 180 forms. The entry level 94bhp 1.6 BlueHDi comes with either a five-speed manual, or a six-speed ETG6 auto, while the 114bhp version is a six-speed manual only. The 118bhp and 148bhp 2.0-litres are six-speed manuals, and the 178bhp 2.0 BlueHDi only comes with a six-speed auto. Load capacity for vans powered by the 1.6-litre diesel range are 1,000kg, while the 2.0-litre motor can carry up to 1,400kg.

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Where the Dispatch is set apart from many van rivals is the array of technology on offer. Car tech such as a seven-inch touchscreen on the dash - similar to the one you'll find in a Citroen C4 Picasso – is available, and so is Apple CarPlay and Android Auto. There's even the option of a head-up display, which is a first in the van sector, although it's a bit pricey.

• Best mid-sized panel vans

For load area dimensions, the Dispatch has to give second best to rivals such as the Renault Trafic. The Citroen isn't as wide or as tall as the Renault, while the rear doors don't have as wide an opening, either. But again the Dispatch does offer electrically sliding side doors with hands-free access - simply wave your foot under the door, and (as long as you have the key on you) it should slide open on its own. Again this is an option, and a pricey one at over £1,000. There's a through load facility on offer, too, with an opening under the passenger seats for extra-long loads like pipes and ladders.

The Look Pack adds body-coloured bumpers, mirrors and side-strips, which makes the nose appear even more striking, while this is fitted as standard on the top-spec Enterprise Plus flagship.

MPG, CO2 and Running Costs

Unsurprisingly, the Dispatch is a similar price and offers a similar range of models as the Peugeot Expert. The spec and options are identical too, so the Dispatch is pretty well kitted-out even in its entry-level X guise. It comes with a pair of sliding side doors, electric windows in the cab, cruise control, DAB radio and Bluetooth.

However, if you’re buying a van to drive yourself, you’ll probably want to opt for the mid-range Enterprise model. That way you get the PSA group’s latest seven-inch touchscreen infotainment system, air conditioning and the handy Moduwork load through bulkhead and seat. Push the boat out to Enterprise Plus, and on top of the Look pack you’ll get LED driving lights, 17-inch alloys, a rear parking camera and metallic paint.

However, while Citroen throws in the infotainment system on the mid- and top-spec models, you still have to pay extra to add sat-nav, which seems a bit mean, although with MirrorLink included, it's easy enough to use a smartphone map instead. Also, much of the desirable new safety kit is only available from the options list, which is fair enough but will bump the price up for those who want it.

What does come as standard is class-leading fuel economy, both on the official ‘combined cycle’ figures and in the real world. At least that’s what we’ve been told off the record by PSA engineers, who reckon their benchmark testing shows an economy advantage for all models of ‘at least’ 5mpg across a range of driving conditions from motorways to mountains.

If true, that sort of advantage will delight fleet managers. Meanwhile, according to the official numbers, the 114bhp 1.6-litre can return 55.3mpg on the combined cycle with CO2 emissions of just 133g/km – this making it the most efficient model in the range. The 94bhp version with the automatic gearbox can do 54.3mpg and 135g/km, and 51.3mpg in 5-speed manual form. With the 119bhp and 148bhp vans both returning 53.2mpg, and even the 178bhp unit offering 46.3mpg, the Citroen range boasts an average figure of 52.3mpg.

Load Space and Practicality

All the Citroen Dispatch models have a maximum load weight of 1,400kgs, but it’s the smallest XS body that stands out here for its ability to swallow two pallets. With an overall length of 4.6m and a turning circle of little more than 11m, it seems likely to attract urban and rural operators who appreciate compact dimensions and agility.

The M body has a 3,670m load length, and the XL version will swallow 4,020m. Cargo width between the wheelarches is 1,260m, and the trio have load volumes of 5.1, 5.8 and 6.6 cubic metres. XS and M models are 1.9m tall, while the XL is only 40mm taller. There are no high-roof variants available.

The impressive Moduwork long-load system is available on all models, and features a bulkhead with a hatch, and a triple-seat folding front bench. The outermost passenger seat lifts and folds away, revealing the bulkhead hatch that allows an addition 1,160mm of load length in what would otherwise be the footwell for narrow items like pipes or ladders.

A passenger can still use the middle seat, or that too can be folded to create a table for your laptop. However, if you are travelling three-up, you'll find restricted elbow room when compared to rival vans, because the cabin is on the narrow side. And there's no easy place to rest your right elbow when you're driving, either.  

The twin sliding doors are a boon for loading, especially with the hands-free option that allows anyone with their arms full and the key in their pocket to operate the door by waggling a foot under the sill.

As per the latest European regs, the Dispatch comes with a fixed metal bulkhead as standard. It doesn’t impinge on the driving position, as there’s still plenty of room to push the seat backwards for tall drivers. There’s also an insulated bulkhead that cuts down on thermal losses for fridge van owners but also improves comfort by reducing noise intrusion from the load bay. It’s also been designed with additional cabin comfort in mind, and so is set back at shoulder height to allow the seat to recline further.

The crew van and combi versions of the Dispatch are versatile too. The crew van comes with either a fixed or folding bulkhead behind its two rows of seats, allowing up to 5.5 cubic metres of cargo in the XL version. The Combi can carry between two and nine passengers with three easily removable rows of seats in the load area, up to 1,300-litres of luggage with all seats in place in the XL.

Reliability and Safety

The Dispatch hasn't been directly tested by Euro NCAP, but the multi-seat Peugeot Traveller is exactly the same, and it was tested at the end of 2015. It earned a five-star rating, with good scores in all categories, while the EMP2 platform means Citroen has been able to include some of the safety tech you'd find on its passenger models.

It’s a little disappointing that you have to buy most of the new tech from the options list, but for those who want it there’s a head-up display on the dash, a radar controlled active braking system, Blind Spot Monitoring, Lane Departure Warning, and a rear-facing parking camera with a 180-degree overhead view.

Road sign recognition uses a front facing camera to pick up speed limits and alert the driver, who can match vehicle speed to the posted limit with a couple of clicks on the cruise control button. Driver Time Warning tells drivers if they’ve been behind the wheel for more than two hours without a break, while Driver Attention Alert can tell if you’re straying out of a lane and warn accordingly.

While four-wheel-drive is on the options list for left-hand-drive models, there’s no current plan to develop a 4x4 Dispatch for the UK. However, you can opt for Grip Control, which is an upgraded traction control designed to improve the ability to make progress on muddy tracks or other slippery conditions, and also includes all-season tyres.

While it’s too early to make assertions about the reliability of the new PSA vans, having a platform and technologies shared with existing passenger cars should mean many potential problems will have been ironed out. The BlueHDi engines use widely seen technology too, so it seems reasonable to predict there’ll be few problems on the mechanical front.

Driving and Performance

Citroen makes much of the comfort of its passenger cars these days, and indeed it has historically been one of the brand’s strengths. With the arrival of the new Dispatch, Citroen can justifiably claim its place as one of the comfort leaders in the van sector. 

The pliant ride can be attributed to the new EMP2 platform, and the fact that PSA engineers started from the premise they’d need to make a smooth-riding MPV version. All the vans benefit from engineering choices made to achieve that goal.

As well as the comfortable ride, cabin noise is muted too. You do get a bit of boom through the standard metal only bulkhead when driving with an empty load bay, but it’s not overly intrusive and the insulated version improves things still further.

The seats are comfortable, with plenty of adjustment in all directions even for tall drivers, and you get a good view out across the bonnet. The bonnet may be high, but the nose’s squared-off feel from behind the wheel makes the Dispatch easy to place when parking or manoeuvring. The high waistline and bonnet combined with a relatively low roof also creates a sort of letterbox view out of the cabin, but it’s not detrimental to visibility. Drivers may find the mirrors a little on the small side though – they are more like MPV mirrors, with no wide-angle glass included.

Underway, the engines are audible and occasionally gruff when you put your foot down, but they idle quietly and don’t come across as gravelly or thrashy. The 94bhp engine does feel sluggish, and is best suited to users who are unlikely to ever head on the motorway. The five-speed gearbox is reasonable, but in top gear the engine can sound quite thrashy at motorway speeds, and doesn't have much grunt for overtaking.

The 114bhp and 148bhp versions and both are respectably responsive, and well matched to the six-speed gearbox, which operates smoothly via a short lever that sprouts from the base of the dash. The 148bhp motor offers a noticeable chunk of extra muscle, making overtaking easier, and motorway cruising is more refined. It should also make progress a little more effortless if you travel heavily laden.

But while the Dispatch is an extremely comfortable workplace, we do have a couple of criticisms of the driving experience. The brakes work fine, but cut in abruptly as soon as you step on the pedal. The steering isn’t a highlight either, as the electrically assisted wheel is over-light and remote. So although the Dispatch goes where you want it to, there’s no feedback to help you place the van accurately on the road. That said, the Dispatch does feel secure and stable while cornering, and is relaxing – if not exactly fun – to drive. 

Cab and Interior

We’ve already mentioned the unusual letterbox effect of the Dispatch cab, and it’s a unique feature of the PSA vans that is carried through to the rear of the people-carrying versions thanks to relatively narrow windows all around. They’re not exactly slit-like, but other vans have an airier ambience thanks to their bigger glass area. The three-abreast seating in the panel van version isn't the roomiest with a full set of passengers on board, as elbow room is a little short, and the driver will need to reach around the middle seat passenger to change gear.

The interior has a car-like fascia design and a good quality feel with nicely textured plastics, although fit and finish is predictably not quite up to car passenger car standards. If you opt for the 7-inch touchscreen, climate control and Head-Up Display, the effect is almost up their with a luxurious SUV.

It’s a practical cabin as well as a comfortable one. There’s a total of 49-litres of storage space around the cabin, including large door bins, two glove boxes on the passenger side, and an A4 sized compartment on top of the dash.

Van dimensions

Body styleHeightWidthLength
XS van1,900mm1,920mm4,609mm
M van1,900mm1,920mm4,959mm
XL van1,940mm1,920mm5,309mm

(Width is body without side mirrors, overall width including mirrors is 2,204mm)

Load area dimensions

Body styleHeightWidthLengthVolume
XS van1,397mm1,628mm2,162mm4.6cu m
M van1,397mm1,628mm2,512mm5.3cu m
XL van1,397mm1,628mm2,862mm6.1cu m

(Load volume is without Moduwork option – add 0.5cu m if Moduwork is fitted)

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