Mercedes C-Class Electric review

Our opinion on the Mercedes C-Class Electric

The Mercedes C-Class Electric is a calm, competent and very comfortable operator, with cracking tech, excellent efficiency and generous interior space. Without doubt, this is the most luxurious car in the compact-executive class. If you’re after a more balanced and engaging companion, though, it may have too much of a comfort bias for you. This top-spec C 400 4MATIC launch car is a little too expensive, too, but there’s no denying this is proof that Mercedes can still build a world-beating car no matter the competition. 

About the Mercedes C-Class Electric

There’s no more room for excuses, chances or caveats. Legacy brands such as Mercedes now have to perform on a higher plane than cars that were once seen as the industry disruptors, such as Tesla and BYD. There’s no space for half-baked or buggy new models, only fundamentally brilliant high-end electric cars that are considered worth the price tag. 

But that time is now finally here, because the all-new Mercedes C-Class Electric isn’t just an existing model with a battery shoved under the floor, but the foundation of the brand’s entire future line up. It represents a whole new ethos of how Mercedes builds luxury cars for the 21st century. 

Priced from a touch under £58,000, it’s quite expensive, but it is worth remembering that this C 400 4Matic powertrain represents the very top of the non-AMG tree. For that price there’s also plenty of high-end kit as standard, and it’s not a big cost jump to pick up the headline Hyperscreen or the optional air suspension and rear-wheel steering combination. Plus, there will be other less powerful models to come that will offer better value and be more comparable to rivals such as the BYD Seal and Tesla Model 3.

Of more importance, however, is the fact that this new C-Class proves that with a bit of time and a lot of investment, new-age disruptors like Tesla no longer have the edge against legacy marques such as Mercedes when it comes to technology. Now that Merc has caught up,  it still feels like this new model is benefitting from the marque’s 140 years of car-building experience. 

Unless you’re exclusively shopping on price, there’s absolutely no need to look beyond this Mercedes for the best four-door saloon on sale. The only cars it needs to worry about are the next round of reborn icons – I look forward to the inevitable Mercedes vs BMW showdown, just as there always has been. 

Mercedes has gone to the effort of developing a brand-new architecture for the new C-Class and the benefits are obvious. Beyond just offering fresh chassis hardware, electric motors and battery technology, everything on the new MB.EA platform has been designed alongside the flexible, cutting-edge software that’s at its core. 

Yet more than just from catching up to the manufacturing efficiencies of new-age rivals, these innovations have also allowed Mercedes to develop even higher levels of luxury, genuinely useful features and more range than anything from an American start-up or Chinese industrial giant. 

Performance, 0-60mph acceleration and top speed

In terms of its straight-line performance, this is the most potent non-AMG C-Class ever. It produces 482bhp of combined power from its two e-motors, but the relentless pull of the BEV powertrain is more accurately described by the colossal 800Nm of torque. 

It easily feels good for its four-second 0-62mph time and should comfortably rocket up to its limited 130mph speed limit on the autobahn. This is helped, in part, by the two-speed transmission on the rear axle. It’s largely imperceptible unless you really concentrate, and varies its shift-point depending on the selected drive mode and your driving behaviour. 

If we were being really picky, we’d say there’s a little more work to do with the brakes. It doesn’t always feel consistent when you press the brake pedal, and it can be tricky to bring the car to a complete stop without your head nodding forwards. You can put the car into a near one-pedal mode in its highest recuperation setting, but it doesn’t bring the C-Class to a stop quickly without needing to press the brake pedal. By contrast, BMW’s system in the new iX3 feels far more sophisticated, and takes no mental capacity to execute.  

Yet, frankly, there’s never been a more luxurious car in the compact-executive segment, and even without much of the high-end hardware, such as air springs and rear-wheel steering, there’s a distinct and finely tuned sense of quality that’s undeniable across almost all its traits.

However, the remit of the compact-executive saloon has always been one about balance, and while the current ICE-powered C-Class saloon has never been closer to the equivalent BMW 3 Series in terms of its dynamics and general driving engagement, we have a sense that this C-Class Electric won’t run anywhere near as close as the new BMW i3 when arrives in the next few months. 

Town driving, visibility and parking

On the move, Mercedes has made some massive steps forward in the set-up and consistency of its main controls. The throttle is smooth, predictable and consistent underfoot, and the ride is extremely plush. The brand is the only one of its peers to offer air suspension in a compact executive saloon, and it’s obvious from the moment you start moving, because the experience is truly luxurious. Better still, unlike most other Mercedes models, the ride quality doesn’t diminish if you fit larger wheel sizes, so it’s always buttery smooth. 

Visibility is good all-round, and while the rear windscreen is quite shallow, the superb 360-degree cameras make manoeuvring slowly or parking in tight spaces easy. The automatic parking function is also brilliant – if you’ve used systems like this in the past and been left unimpressed, try this one and you’ll see how far Mercedes has advanced the technology. 

Country road driving and handling

Despite repeated insistence from Merc’s engineers that this car has a duality to its driving experience which focuses on a sporty character, this is no sports saloon in the fashion of a BMW. Sports mode might add some extra lateral stability through bends and heavier steering, but it never feels anything less than cumbersome to drive, especially when the suspension starts to get a little upset over complex bumps or by changes of direction. 

The second element of Mercedes’ unique dynamic package is a rear-wheel steering system that usefully tightens the turning circle, but it can undermine your sense of confidence in the steering at high speeds. More astute tuning in future AMG models might clean up some of these dynamic foilables, but for now it’s best not to mistake this high-powered C 400 4MATIC variant as a potential rival to an M Performance BMW or Audi S5. 

Motorway driving and long-distance comfort

Instead it’s preferable to keep this car on the motorway where its talents really come into focus. This is a superb cruiser, which is exactly as it should be considering a majority of C-Class Electrics will sit at sustained high speeds for a majority of their life. 

The fundamentals are there – this car rides beautifully, the steering has a good heft and the throttle and brakes are consistent and easy to modulate. All of this is important if you’re the one actually driving, but Mercedes’ work with its self-driving system is at a point where it’s more than capable of taking the strain. 

Just like the systems in the latest BMW models, Merc’s semi-autonomous driving functions are capable of achieving Level 2++ status, which means you can take your hands off the wheel. You have to keep your eyes forward, and initiate overtakes with the indicator stalk, but the simple change of not needing to touch the steering wheel makes these systems far more relaxing, even for control freaks. 

The only chink in its armour when cruising on the motorway is refinement, which undoes a little of Merc’s hard work. There’s a touch more road and tyre noise than we were expecting, and even though it’s incredibly well optimised aerodynamically, there’s still some wind noise around the mirrors. Thinking about this with a half-glass-full mentality, though, the C-Class is such an immensely refined car at all speeds, that these slightly sub-par elements are likely exaggerated. When considered against rivals, the Merc is more than acceptable.

This is no longer a junior executive saloon, but a fully-fledged luxury car. In this class, plenty would gladly trade engagement for disengagement, and the new C-Class does that brilliantly… - Jordan Katsianis, News Editor

How much battery is too much battery? This is a question that every car manufacturer has to wrestle with.  In the case of the Mercedes C-Class Electric, it might well have just enough. As it stands, the biggest battery option available in the new C-Class is 94kWh as fitted here, which gives it a maximum range of around 462 miles. By any account this is very impressive, until you hear that BMW’s new i3 will be capable of up to 564 miles. 

However, BMW’s achieved this thanks to a battery pack that’s almost 20 per cent bigger, meaning that much of the extra capacity goes into lugging around the additional weight. As a result, if you actually look at the efficiency, rather than just the range, the actual running costs of the Mercedes should be lower. However, the C-Class is a more technically complex car than the BMW, and most of its other rivals, so this could see running costs skyrocket later in the car’s life. 

Merc’s environmentally-sound processes and battery procurement policies are among the best in the world, so if the eco aspects of your EV matter, you’ll find a more transparent papertrail than with brands like BYD or Tesla.  

Electric range, battery life and charge time

Mercedes has done a fine job of making this into one of the most impressively efficient BEVs in the market, too, because we averaged around 4.4miles/kWh over our test route. The weather was pleasingly warm and the speed limits generally low on test, but we did have the air-con blasting the entire time, and did little to purposely hypermile or conserve energy. Given our high-spec test cars were on the largest 20-inch wheels available, this makes the efficiency over the roads and route driven even more impressive. 

The charging capability is also bang up to date, featuring speeds up to 330kW that will top up the 94kWh battery from 11 to 80 per cent in around 22 minutes. Mercedes quotes a total range of up to 452 miles, but this figure will rise closer to 500 miles on future models without a second e-motor. The specific AMG-Line Premium model we drove on test had a 10-mile deficiency on its official range figure because of its larger wheels. 

Insurance groups

Insurance groups for the new C-Class Electric are still yet to be announced, and given this is Merc’s first BEV in the segment they are tricky to confidently predict. However, given the high-end features and general expense, we expect them to be quite punchy when they’re announced. One thing that might counteract this, however, is the car’s excellent active safety features, which will help the C-Class Electric to avoid having an accident in the first place. 

Tax

All C 400 models will cross the £50,000 luxury car surplus threshold, lifting yearly VED to £640 for the first six years of ownership. After that, it will return to the non-surcharge rate – whatever that is at the time. 

If Mercedes launches a sub-£50,000 model, it might slip underneath this VED threshold from new. However we doubt it will be eligible for any Government electric car grant, which is capped at £42,000. 

In terms of company car tax, this sits in the usual BEV bracket of 4 per cent for the 2026/2027 tax year, rising to 5 per cent the following year. 

Depreciation

Depreciation figures have also yet to be announced, but we expect these to remain nearly as resilient as with the standard C-Class, due to the potential for low running costs. Mercedes saloons generally have a good baseline of resale value, and never underestimate the value of that badge on the nose – no matter how oversized. 

Mercedes has decided to build the new C-Class Electric on a completely new architecture. Rather than the usual long bonnet and long nose, this new model deviates from the usual three-box silhouette to include a sloping roofline and short bootlid. The differences to a combustion-powered C-Class are clear, this is the first Mercedes saloon this side of a Maybach with a rear-quarter window in more than 60 years, for example.  

Yet while preferences on styling are individual, to my eyes the C-Class is a frumpy and incongruous-looking thing. It’s almost as if the front end was designed in a different room to the rest of the body. Smooth, sleek and EQE-like at the rear, this is joined by a blocky, cumbersome nose. It’s not even the garish glowing grille which is the problem, rather the bodywork around it. At least it hides a generous under-bonnet storage area that can be accessed by pressing the badge. 

Interior and dashboard design

Mercedes has also fundamentally reenvisaged its interior design, as the cabin features a pillar-to-pillar screen that dominates the experience from the moment you open the door. This layout does have some unique features, which we’ll come to shortly, but it means the cabin’s appeal might be limited for customers not particularly keen on this sizable digital interface. 

Between the seats is a large and wide floating centre console with a wireless charging pad and two cup-holders, plus a set of physical controls – albeit touch-capacitive ones. To make up for the lack of visual design elements, Mercedes has put a lot of detail into those that do remain, such as the glowing – some might say garish – air vents and sliver-clad door trim. 

Materials and build quality

Generally speaking the fit and finish seem very good, and the material quality has also taken a noticeable step up compared with the petrol-powered C-Class. Some previous-generation Mercedes would produce a sort of creak whenever you pressed down on a hard surface, but this appears to have been largely put to one side. 

The centre console is also available in a wide range of finishes, ranging from the usual glossy wood right through to a range of new technical metal ones. But these are locked into specific model variants, which could be annoying. 

Most models feature man-made leather upholstery and this feels robust, if not particularly luxurious, but a £2,000 upgrade to Nappa leather does up the ambience. If you do go hunting for cheap plastics, though, you’ll find them on the lower dash and down the side of the centre console.

The door shut also sounds a little flimsy, based largely on the car’s retractable door handles. 

Infotainment, sat-nav and stereo

After only a few moments of acclimatisation, the new C-Class’s Hyperscreen (featured on AMG-Line Premium and above) works brilliantly. It’s extremely configurable, and whether you’re using it for displaying multiple layers of information, such as navigation, stereo and massaging seats, or prefer a more simpler look, it all falls to hand easily and with quick and easy access to the car’s intricate capabilities. It’s also worth noting that while the climate controls are integrated into the screen, they are always accessible and easy to expand upon. 

The sheer level of content available is incredible, and it doesn’t just feel a step up on previous Mercedes models, but a clear jump ahead of its new-age rivals, too. There’s no Chinese-based car here or in its home market that has such an impressive digital interface, and thanks to the big leap in software-defined tech within it, Mercedes will be able to apply new software updates for years to come. There’s also a special mention for the 4D Burmester hifi, which brings S-Class stereo quality to a more accessible level – it is extraordinary for this class of car. 

Frequently used functions such as switching off the driver aids or dipping in and out of the car’s phone mirroring applications is also easy, and for those still not convinced there’s a volume roller and some extra physical  keys on the centre console.

I went in fully expecting to hate such a big screen, but its screen quality is so high and usability so impressive, it’s almost won me over. - Jordan Katsianis – News Editor.

As is often the case in low-roofed cars with a skateboard-style BEV chassis, the driving position doesn’t quite sink you as low into the cabin as you’d expect, but there’s still plenty of room despite a living-room sized screen mounted to the dashboard. Storage inside is very impressive. The centre console features a double wireless phone charger, plus space for two reasonably sized bottles. There’s also a lower shelf for larger items and a Merc-typical double-lid centre storage bin.

Dimensions and size

The new C-Class is larger than its main rivals, being over 120mm longer than the upcoming BMW i3. This unlocks lots of space inside, with plenty of room in the back row and its two boot areas. However it also pushes the new C-Class very close to the existing E-Class saloon in terms of dimensions, and might count against it for people based in urban areas. Oddly, it’s also the tallest and narrowest of its relative rivals, which helps explain the gawky looks. 

Seats & passenger space

The front seats are wonderfully comfortable, and depending on your specification include heated and cooling functions, plus massage. It’s a good massage function, too. The second row is another benefactor of the C-Class’s new platform, with a wide bench and generous rear legroom across all three rear seats. 

A panoramic roof is standard, and beyond making the cabin lighter, it also offers rear passengers more headroom, despite the sloping roofline. There’s one quirk worth mentioning, though: in order to keep the rear-door glass as one piece, the rear windows only drop a few inches. This might annoy dogs more than humans, but it’s a compromise that’s worth mentioning. 

Some might also struggle with the door openings, which could make getting bulky child seats in and out tricky. The lack of an estate variant will be another blow, but for families the GLC is arguably a better bet anyway. 

Boot space

Boot space is generous, at 470 litres, and while the opening is a little more compromised than the more traditional C-Class’s, the room inside is unaffected. The 101-litre ‘frunk’ under the bonnet is a real boon, giving you a place to store away the charging cables or small items that you’d prefer not to have rolling around in the main cargo space. For those who need it, there’s the option of a towbar, and all models feature three-piece split-folding seats that allow for the storage of long, thin items without needing to move the main outer rear seats. Unfortunately, there’s no news of an estate variant, but Mercedes says this will be the role of the GLC SUV, which is perfectly reasonable. 

Towing

With so much grunt in the powertrain, towing the maximum 1,800kg with a braked trailer via an electrically folding hitch will be easy. Mercedes also has an embedded trailer stabilisation system from within the ESP system, and a reverse parking assistant when hitched up – this is only generally seen on large American SUVs and pick-up trucks. 

It’s always tricky making a low-roof car on a skateboard chassis, but Mercedes has forced interior space out, with packaging engineers obviously having won the battle against Merc’s design team. - Jordan Katsianis – News Editor.

It’s not just the screen that benefits from the C-Class’s cutting-edge new digital features, because the active-safety tech is some of the best we’ve experienced. It’s all very well offering features such as cross-traffic alert or autonomous emergency braking, but it’s clear that the comprehensive technological leap inside this Mercedes has also made big in-roads when it comes to the calibration and intelligence of these systems. 

While it’s not yet legal in the UK or Europe, it’ll also support Level 2++ autonomous driving, which is the point where this type of technology really comes into its own, because you won’t have to constantly hold the steering wheel or be bugged by the potentially annoying in-car reminders. 

• Best buy: Mercedes C-Class Electric C 400 AMG Line Premium 

The C-Class has one of the most complicated range structures in the business, and this will be the case for the electric variant too. For now, Mercedes will start with just the upper-specification C 400. This will be available in five trim levels, ranging from £57,995 to £70,995, and each offers a different combination of features that effectively removes the chance to specify individual options. 

Our pick would probably be the £65,995 AMG Line Premium on the basis that this is the cheapest model that comes with the big screen. If you’re going to give up so much style for the sake of a large screen, it may as well be the nice one. Lesser trims see this replaced with three individual units, with each grade coming with less and less capacity on the passenger side. 

Other key features such as adaptive headlights, wireless phone charging and heated seats are also fitted, but it doesn’t extend to range-sapping 20-inch wheels. Stepping up to the Premium Plus does unlock the incredible Burmester 4D sound system, though, so if you’re a bit of an audiophile, this might also be tempting. 

If all this cutting-edge technology doesn’t bother you, we’d suggest hanging back for a lesser single-motor variant that will also save you some cash and increase the range. 

Mercedes C-Class Electric alternatives

BMW has been just as transformational with its new all-electric 3 Series as Mercedes has been with its C-Class Electric. The BMW actually outperforms the Mercedes in terms of range, with up to 563 miles possible on the dual-motor 50eDrive variant, but it’s worth remembering the BMW’s battery is also quite a lot bigger. When it arrives, we’re betting that it’ll be a sharper drive, but unable to match the Mercedes in terms of luxury or equipment.

Tesla’s preoccupation with driverless cars and robotics has caught up with the Tesla Model 3, because this once world-beating BEV is now at the mercy of cars like this new C-Class. It offers neither the equipment, range or dynamic polish of its German rivals, and while it is less expensive to buy than ever, its poor resale values will close that gap. Once the prince, now the pauper, a Tesla Model 3 only now appeals when the price is absolutely right.

Long considered the best BYD on sale in Europe, just looking at the specs on paper now pulls any sense of this car’s technical advancement apart. Costing more than £45,000 for the base RWD model, the Seal is only capable of 350 miles of range and offers little in the way of new-age features or tech. So yes, it is quite a lot less money than the Merc, but more cheaper versions of the C-Class will soon arrive to close that price gap. 

Mercedes C-Class Electric pictures

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