In-depth reviews

Renault ZOE review - Reliability and safety

Renault's five-year warranty is reassuring, although buyers will be concerned by the Zoe's zero-star safety rating from Euro NCAP

Renault builds the Zoe alongside its more conventional Clio stablemate in Flins, France, where the battery and electric motor technology has been rigorously tested.

The (now discontinued) Play model features automatic head lights and wipers along with cruise control, while the mid-spec Iconic version is better equipped with rear parking sensors, a lane departure warning, a lane keep assist system and automatic high/low beam. GT Edition cars add a blind spot warning and a reversing camera.

Euro NCAP awarded the Zoe a full five-stars for safety in 2013, with an 89% score for adult occupant protection and an 80% rating for child passenger security. The industry body tested the latest model in December 2021 and, due to more stringent assessments and certain features not being offered as standard, it failed to achieve a star rating. 

The Zoe didn’t perform well in the frontal offset crash test, and performed worse in the side pole test which simulates hitting a tree or lamp post side-on. Renault's decision to remove a head airbag from the list of safety kit counted against it, while standard equipment doesn't include some driving assist systems that are often commonplace on modern cars. The Zoe achieved a 43 per cent score for adult safety, with a 52 per cent rating for child passenger protection and just 14 per cent for safety assist technology.

The Zoe didn't feature in our 2021 Driver Power customer feedback survey, while Renault itself achieved 20th spot out of 29 manufacturers in our best brands poll.

Warranty

The Zoe is covered by a five-year warranty with unlimited mileage during the first 24 months, then limited to a total of 100,000 miles or five years - whichever comes first. The battery on the Zoe also comes with a separate 8 year/100,000 mile warranty.

Servicing

Service inspections are required annually, or every 18,000 miles. Renault also offers its EasyLife service plans for the Zoe - covering three years/30,000 miles, or four years/40,000 miles.

Next Steps

Which Is Best

Cheapest

  • Name
    80kW Play R110 50kWh 5dr Auto
  • Gearbox type
    Auto
  • Price
    £29,395

Most Economical

  • Name
    80kW Iconic R110 50kWh Rapid Charge 5dr Auto
  • Gearbox type
    Auto
  • Price
    £31,895

Fastest

  • Name
    100kW Iconic R135 50kWh Rapid Charge 5dr Auto
  • Gearbox type
    Auto
  • Price
    £32,395

Most Popular

Citroen Ami on sale in the UK this summer from £7,695
Citroen Ami UK - front static
Citroen Ami

Citroen Ami on sale in the UK this summer from £7,695

The compact quadricycle is pricier than first thought, but the Citroen Ami will still be the UK’s cheapest ‘car’
24 May 2022
New Toyota GR86 2022 review
Toyota GR86
Toyota GR86

New Toyota GR86 2022 review

The GT86 has evolved into the GR86, gaining a bigger engine, a stiffer shell and chassis tweaks. Is it now affordable sports car perfection?
26 May 2022
New SsangYong Musso Saracen 2022 review
SsangYong Musso Saracen - front tracking
SsangYong Musso

New SsangYong Musso Saracen 2022 review

The 2022 SsangYong Musso pickup features sharper looks and a new diesel engine
25 May 2022