Ford Fiesta review - Reliability and safety

Our annual Driver Power customer satisfaction survey is the biggest of its type in the UK, and gives us an accurate picture of how much owners like their cars. The new Ford Fiesta ranked 71st out of 75 cars in the 2020 customer poll, with the Ford brand as a whole also performing poorly. Aside from strong scores for its SYNC infotainment system, there was criticism for exterior styling, build quality and interior comfort.

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The Fiesta has been awarded the full five stars from Euro NCAP, scoring 87% for adult occupant safety and 84% for child occupant protection. New hi-tech safety gear such as cross traffic alert and adaptive cruise control, plus autonomous braking helped it score well in the crash tests. 

Warranty

As with all Ford cars in Britain, the Fiesta has a three-year or 60,000-mile warranty as standard. It covers anything the goes wrong with the car mechanically - and you get coverage for corrosion and paint defects as well.

Three years is an industry standard, so the Fiesta is competitive, but the Hyundai i20 and Toyota Yaris have five-year warranties as standard, and the Kia Rio has seven years.

Servicing

Servicing your Fiesta is pretty straightforward - it’s once a year and you can pay around £550 for maintenance over the first three years from Ford. There are dealers all over Britain and lots of experienced mechanics too, so finding somewhere nearby to do it won’t ever be a problem. Finding parts will be similarly easy as the Fiesta is the biggest-selling car in the UK.