In-depth reviews

Ford Mustang Mach-E review - Reliability and safety

Customers will be reassured by the Mustang Mach-E’s superb levels of standard safety equipment

Although the Mustang Mach-E is yet to be crash tested by EuroNCAP, we would expect a fresh, ground-up design from Ford to claim a top score. Certainly, standard safety kit is reassuringly extensive with a host of active on-board features. 

All cars include systems such as a Forward Collision Warning, Dynamic Brake Support, Automated Emergency Braking, a Lane Keeping Aid and a Lane Departure Warning, a Distance Alert, Evasive Steer Assist and a blind spot warning (BLIS) with Cross Traffic Alert. 

The Mustang Mach-E is too new to record a placing in our Driver Power customer satisfaction survey, while Ford finished a disappointing 24th out of 30 manufacturers in the best brands poll. With additions to the blue oval range in the shape of the all-new Puma, revised Kuga and now the Mach-E, along with the hugely popular Fiesta and capable Focus hatchbacks, Ford will be seeking improvement in the forthcoming survey.

Warranty

The Mustang Mach-E comes with Ford’s standard three-year/60,000-mile warranty, although there is an option for customers to extend this cover to either five years/100,000 miles or eight years/100,000 miles. The Mach-E’s battery is protected by a separate eight-year/100,000 mile warranty.

Servicing

Ford advises customers to contact their approved dealer for information on servicing intervals for the Mustang Mach-E. The manufacturer does offer the Ford Protect Service Plan Plus which allows customers to spread the cost of scheduled maintenance. Taking out a service plan means you also benefit from extended roadside assistance (usually one year’s cover), ‘rescue charging’ and technical help, should you require it, for your home wallbox charger.

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