Driver Power Award 2017: Lexus

Lexus scoops the 2017 Driver Power Award after taking the customer satisfaction survey by storm this year

This year we made our Driver Power reader survey bigger, better and more comprehensive by posing more questions than ever before. As a result, manufacturers faced more pressure to do well as we asked new car owners to rate their models in 31 areas, leaving no stone unturned to reveal the successes and failures of the market.

To be crowned best of all, a manufacturer can’t afford any big slip-ups. And no other maker mastered the task as well as Lexus, which topped this year’s survey thanks to excellent results across every one of the categories we investigated, finishing with an overall satisfaction score of 92.29 per cent.

Highlights included first place finishes in several areas. Owners found Lexus’ petrol-only and hybrid powertrains quiet and refined, rating the brand first in the engine category. Styling and exterior looks were another area where the brand trumped rivals, with futuristic models like the RX and NX SUVs helping Lexus score a coveted first place for exterior design.

Driver Power 2017: Best car manufacturers

It was the same story inside, where Lexus beat premium rivals like Audi, BMW and Mercedes to take the crown for interior design and comfort. Owners were happiest about the styling of their cars’ cabins, the finish and seat comfort – key areas for any driver. 

Reliability and build quality remain crucial in Driver Power; little else matters if your car has to go back to the workshop every week. This is a traditionally strong area for Lexus, and it didn’t disappoint, with owners rating their vehicles the highest in the field, stating the firm’s products were the most reliable out of the 75 new cars we listed. The only finish outside the top 10 was 16th in the running costs category. 

Simply put, owners tell us there isn’t much that they would change about their Lexus, as the brand’s cars combine comfort, practicality, refinement, reliability, design and safety in equal measure. You really can’t ask for more.

Auto Express New Car Awards 2017

For complete, in-depth coverage of the 2017 New Car Awards, buy your collector's edition copy of the Auto Express magazine now or click here to subscribe...

Continue Reading

Recommended

Best Japanese modern classic cars 2022
Best Japanese modern classics - header image
Modern classics

Best Japanese modern classic cars 2022

From rally car brawlers to elegant luxury limos, Japan is the source of some quirky and hugely desirable modern classic cars
24 May 2022
New 2022 Lexus RZ 450e sees brand enter new era of electrification
Lexus RZ 450e - front
Lexus

New 2022 Lexus RZ 450e sees brand enter new era of electrification

The all-electric RZ 450e SUV is the first Lexus on bespoke EV architecture and boasts a range of over 250 miles
20 Apr 2022
All-electric Lexus LFA successor announced for 2030
Lexus EV concept sports car
Lexus

All-electric Lexus LFA successor announced for 2030

Lexus describes it as being "a battery-EV sports car which inherits the driving taste, or the 'secret sauce', of the performance cultivated via the de…
14 Feb 2022
Lexus ROV buggy concept revealed with hydrogen power
Lexus ROV Concept
Lexus

Lexus ROV buggy concept revealed with hydrogen power

Powered by an experimental hydrogen-fueled combustion engine, the Lexus ROV buggy promises eco-friendly fun off the beaten track
14 Jan 2022

Most Popular

New MG 4 electric hatch arrives with 280 miles of range
New MG 4 2023
News

New MG 4 electric hatch arrives with 280 miles of range

The all-electric MG 4 hatchback rivals the Volkswagen ID.3 and introduces MG’s new MSP electric platform
28 Jun 2022
New Honda Civic 2022 review
Honda Civic - front
Road tests

New Honda Civic 2022 review

The all-new hybrid Honda Civic has finally arrived, but what’s like from behind the wheel? We find out…
28 Jun 2022
New 2022 Hyundai Ioniq 6 enters as sleek all-electric saloon
Hyundai Ioniq 6 - front
News

New 2022 Hyundai Ioniq 6 enters as sleek all-electric saloon

The Hyundai Ioniq 6 is the follow-up to the game-changing Ioniq 5 and packages the same EV technology into a streamlined shape
28 Jun 2022