Skip advert
Advertisement

Driver Power Award 2017: Lexus

Lexus scoops the 2017 Driver Power Award after taking the customer satisfaction survey by storm this year

This year we made our Driver Power reader survey bigger, better and more comprehensive by posing more questions than ever before. As a result, manufacturers faced more pressure to do well as we asked new car owners to rate their models in 31 areas, leaving no stone unturned to reveal the successes and failures of the market.

Advertisement - Article continues below

To be crowned best of all, a manufacturer can’t afford any big slip-ups. And no other maker mastered the task as well as Lexus, which topped this year’s survey thanks to excellent results across every one of the categories we investigated, finishing with an overall satisfaction score of 92.29 per cent.

Highlights included first place finishes in several areas. Owners found Lexus’ petrol-only and hybrid powertrains quiet and refined, rating the brand first in the engine category. Styling and exterior looks were another area where the brand trumped rivals, with futuristic models like the RX and NX SUVs helping Lexus score a coveted first place for exterior design.

Driver Power 2017: Best car manufacturers

It was the same story inside, where Lexus beat premium rivals like Audi, BMW and Mercedes to take the crown for interior design and comfort. Owners were happiest about the styling of their cars’ cabins, the finish and seat comfort – key areas for any driver. 

Skip advert
Advertisement
Skip advert
Advertisement - Article continues below

Reliability and build quality remain crucial in Driver Power; little else matters if your car has to go back to the workshop every week. This is a traditionally strong area for Lexus, and it didn’t disappoint, with owners rating their vehicles the highest in the field, stating the firm’s products were the most reliable out of the 75 new cars we listed. The only finish outside the top 10 was 16th in the running costs category. 

Advertisement - Article continues below

Simply put, owners tell us there isn’t much that they would change about their Lexus, as the brand’s cars combine comfort, practicality, refinement, reliability, design and safety in equal measure. You really can’t ask for more.

Auto Express New Car Awards 2017

For complete, in-depth coverage of the 2017 New Car Awards, buy your collector's edition copy of the Auto Express magazine now or click here to subscribe...

Skip advert
Advertisement
Continue Reading
Skip advert
Advertisement

Recommended

‘Lexus has taken a long and tough road to become an elite premium car brand’
Opinion - Lexus
Opinion

‘Lexus has taken a long and tough road to become an elite premium car brand’

Editor-in-chief Steve Fowler thinks a lot of brands could learn from Lexus as they try to crack the premium end of the market
6 Dec 2023
New Lexus LF-ZL concept revealed: an EV to rival the most luxurious SUVs
Lexus LF-ZL concept - front 3/4 static
News

New Lexus LF-ZL concept revealed: an EV to rival the most luxurious SUVs

The Lexus LF-ZL concept will be the brand’s new flagship model when it reaches production
25 Oct 2023
Lexus LF-ZC concept to rival Tesla Model 3 in 2026
Lexus LF-ZC concept - front
News

Lexus LF-ZC concept to rival Tesla Model 3 in 2026

The LF-ZC concept shows off new battery technology, and makes use of bamboo in the cabin
25 Oct 2023
Next generation Lexus model to be previewed by groundbreaking concept
Lexus EV concept
News

Next generation Lexus model to be previewed by groundbreaking concept

A new all-electric Lexus is due in 2026 and is set to be previewed by a concept car confirmed by a teaser image
21 Sep 2023

Most Popular

New BMW 3 Series drops diesel as part of 2024 facelift
BMW 3 Series Facelift front 3/4
News

New BMW 3 Series drops diesel as part of 2024 facelift

The facelifted BMW 3 Series saloon and Touring estate look towards an electrified future, with the plug-in hybrid now getting a 63-mile EV range
29 May 2024
New Porsche 911 revealed and it's got hybrid power
Porsche 911 GTS - front
News

New Porsche 911 revealed and it's got hybrid power

Porsche’s mid-generation 992.2 update introduces a hybrid powertrain for the first time
28 May 2024
New Audi RS 4 Avant Edition 25 offers retro colour scheme and hardcore suspension
New Audi RS 4 Avant Edition 25 - front
News

New Audi RS 4 Avant Edition 25 offers retro colour scheme and hardcore suspension

Audi is saying goodbye to the RS 4 as we know it by honouring the original from 2001 with the RS 4 Edition 25 special
28 May 2024