In-depth reviews

Audi A6 review - Reliability and safety

Top-notch safety and assistance systems should ensure maximum protection in the A6, but Audi’s warranty is only average

Given the sheer number of active and passive safety systems fitted to the Audi A6, it’s fair to say it should be one of the safer cars on the road. The company has a history of achieving five star ratings from independent safety experts at Euro NCAP, and the A6 kept that trend going when it was assessed in 2018. It also earned a 93 per cent score for adult occupant protection, as well as an 85% score for child protection, 81% for pedestrian safety and 76% for its advanced safety tech.

Driver assists such as blind spot monitoring are optional, but autonomous emergency braking and active lane-keeping assistance are fitted as standard to the A6 – and that’s in addition to the usual plethora of airbags and electronic aids we take for granted these days.

The Audi A6 doesn’t seem to be as impressive when it comes to reliability and ease-of-use. While its BMW 5 Series and Jaguar XF rivals were rated 40th and 47th out of 75 respectively in our 2020 Driver Power customer satisfaction survey, the A6 didn’t feature in the list at all (though the Audi Q5 SUV, which shares technologies with the A6, did appear on the top 75 list in 46th place).

Audi in general didn’t perform amazingly well in the 2020 Driver Power brand survey, either, as it was ranked a disappointing 21st out of the 30 rated brands. This did at least allow Audi to finish ahead of its arch competitors BMW (27th) and Mercedes (28th), but it also meant Audi as a car maker wasn’t rated as highly as other premium brands – Volvo and Jaguar were placed 10th and 12th respectively, and Lexus came top in the Driver Power survey for the fourth consecutive year.

Warranty 

The news here is fine, but nothing more. Audi’s three-year, 60,000-mile warranty was once average for the industry, but is now looking slightly ungenerous. BMW and Mercedes offer no mileage cap with their three-year policies, for example. You can always opt to extend your warranty to four or five years (and 75/90,000 miles respectively), at a price, when you buy your A6.

Servicing

Audi’s fixed-price servicing packages are reasonable and attractive. Pay around £470 for a three-year plan if you choose an A6 with a 2.0-litre engine, or around £600 if you choose the larger-engined 55 TFSI or 50 TDI.

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