In-depth reviews

Hyundai Ioniq 5 review - Reliability and safety

Buyers will be reassured by the Ioniq 5's excellent levels of standard safety kit and five-year warranty cover

Hyundai performed pretty well in our 2020 Driver Power customer satisfaction survey, with its Ioniq model securing 9th position out of 75 cars, while the Kona, Tucson and i20 also made appearances lower down the order. The manufacturer itself improved from 22nd place (out of a list of 30 car makers) in 2019, to 13th spot in 2020.

Although the Ioniq 5 is an all-new model, it’s E-GMP platform architecture will serve as the core tech for a host of new Hyundai (and Kia) BEV models due over the next few years, so buyers should be able to rest easy in terms of reliability.

The Ioniq 5 hasn’t yet been crash tested by Euro NCAP, but Hyundai will be expecting nothing less than a full five stars for safety. Standard kit includes a Forward Collision Avoidance Assist function, Highway Drive Assist and Intelligent Speed Limit Assist, along with Lane Follow and Lane Keep Assist systems. Other passive features include a total of seven airbags and ecall, which automatically contacts the emergency services if the vehicle is involved in an accident.

Upgrading to Premium or Ultimate versions adds Blind Spot Collision Avoidance Assist and Level 2 autonomous safety technology (a first for Hyundai); a system which is able to control speed and distance and also assists the driver when changing lanes. 

Warranty

Hyundai offers an attractive five-year, unlimited-mileage warranty for all of its passenger cars, along with 12 months roadside assistance and free annual health checks of your car for up to five years. The Ioniq 5’s lithium-ion battery is covered for eight years/125,000-miles, although it’s linked to a ‘minimum capacity’ caveat, which means any required repairs will return the battery capacity to at least 70% of its original capacity. The warranty document states that: ‘Where possible, the high voltage battery components will be repaired and returned to the vehicle; if unrepairable the EV battery will be replaced’.

Servicing

Hyundai offers flexible servicing plans designed to meet your individual requirements - based on the model you own, expected mileage and over what period you’d like the plan to cover. You can pay in a lump sum or over interest-free monthly installments.

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