In-depth reviews

Mercedes E-Class review - Reliability and safety

Cutting-edge safety tech and clever protection systems mean the E-Class is arguably even more advanced than its S-Class big brother

With autonomous emergency braking, tyre pressure monitors and nine airbags as standard, safety is strong on the E-Class. 

You can improve things further with the Driving Assistance Plus package, which adds active brake and evasive steering assist to help avoid an obstacle in the road. Active blind spot assist and lane keeping also features while Pre-Safe Plus and Pre-Safe Side prepares the car for a collision to improve your chances of surviving unhurt.

Mercedes usually debuts advanced safety and assistance systems on its S-Class halo model, but it chose the E-Class to showcase its Drive Pilot system.

This comes as part of the Driving Assistance Plus package and uses the adaptive cruise, autonomous braking, lane keep assist and steering pilot to drive autonomously at up to 130mph. You can even flick the indicator to automatically change lanes, with the car assessing its surroundings and the traffic situation before performing the manoeuvre itself.

Unfortunately, though, we won’t get this last system in the UK from launch due to traffic legislation, but watch this space in the future as it’s a clever feature that really does work, taking the stress out of driving.

Euro NCAP awarded the E-Class a full five-star safety rating in 2016, with a strong 95% score for adult protection and 90% for child occupant security.

The E-Class didn't feature in our 2020 Driver Power customer satisfaction survey, although Mercedes itself had a disappointing 28th-place finish in the manufacturer section.

Warranty

All Mercedes cars come with a three-year unlimited mileage warranty, and with 136 dealers across the country, if something does go wrong you won’t have to travel too far to get it fixed.

Servicing

Depending on the age or mileage of your Mercedes, the dealer will carry out an ‘A’ or a more comprehensive ‘B’ service. Mercedes also offers its ServiceCare plan, which allows you to pay for your scheduled servicing costs in monthly installments. Prices start from £30 a month.

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