Volkswagen Tiguan - Reliability & safety

Safety experts at Euro NCAP awarded the Volkswagen Tiguan the full five out of five stars when it was tested in 2024. The Tiguan scored higher than the four-star Honda CR-V (without the safety pack) in the child occupant, vulnerable road user and safety assistance technology categories, but didn’t do as well for adult occupancy protection. 

The Tiguan did especially well in safety assistance technology because of its suite of standard safety features, including a more advanced autonomous emergency braking system that better recognises pedestrians and other vehicles. It also has blind spot monitoring to warn you of vehicles alongside you on the motorway when you go to change lanes, and adaptive cruise control to maintain a safe distance from the vehicle in front. 

We don’t yet have any data for this generation of Tiguan in the latest 2024 Driver Power customer satisfaction survey. We do have data for the Volkswagen brand, which needs to do more to keep its customers happy, dropping a further two places from its 2023 score to come in 29th out of 32 manufacturers in the 2024 results. It only just beat rival Ford (30th) and is outperformed by its own stablemates, SEAT (24th) and Skoda (23rd), and is a long way behind Hyundai (17th), Toyota (8th), and Kia (3rd).

Warranty

The standard three-year or 60,000-mile manufacturer warranty is rather short compared to Hyundai's five-year, unlimited mileage warranty or Kia's seven-year/100,000-mile warranty. It doesn’t even last as long as the five-year or 90,000-mile policy offered by fellow Volkswagen group stablemate, Cupra.

Servicing

There are two service interval lengths for the Tiguan. For shorter journeys where you mostly drive around town, there’s the more frequent fixed service plan, which requires yearly trips to the dealer for servicing, or every 9,300 miles. Anyone driving further afield on the motorway will be on a variable service scheme, with longer two-year maintenance visits, or every 18,600 miles.